• June 01, 2020, 08:13:28 PM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: Router removed from portal and app?  (Read 2324 times)

Richard Ingelsson

  • Level 1 Member
  • *
  • Posts: 18
Router removed from portal and app?
« on: March 05, 2018, 04:56:00 AM »

I I used to see my router on mydlink.com and in the mydlink + app, but now it's gone?
Logged

GreenBay42

  • Administrator
  • Level 10 Member
  • *
  • Posts: 2482
Re: Router removed from portal and app?
« Reply #1 on: March 05, 2018, 07:12:46 AM »

Have you reset your router lately?

Do you see the router in the mydlink + app (select remote) but cannot connect to it or is it completely gone?
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 48809
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Router removed from portal and app?
« Reply #2 on: March 05, 2018, 09:22:46 AM »

Link>Welcome!

  • What Hardware version is your router? Look at sticker under the router case.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?
  • Are you wired or wireless connected to the router?

Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?

Please post a picture of what your seeing:
 Adding Screenshots In A Post

Any recent changes to your modem or router system?

I I used to see my router on mydlink.com and in the mydlink + app, but now it's gone?
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!