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Author Topic: Unable to connect to dropbox  (Read 3083 times)

bebe814

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Unable to connect to dropbox
« on: January 10, 2018, 05:03:38 AM »

Hello, I'm unable to connect to dropbox, upon click on Authorize button I've get only "Connection Error" dialog. No further details.
tried with google drive - this works, seems problem is to get authentication page on dropbox

pls help

R.
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ivan

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Re: Unable to connect to dropbox
« Reply #1 on: January 11, 2018, 02:21:29 PM »

A couple of quick questions.

1) do you have a firewall enabled in your router?
2) have you setup the access to dropbox correctly?
3) assuming the dropbox connection is a secure one do you have the latest certificate?
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FurryNutz

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Re: Unable to connect to dropbox
« Reply #2 on: January 11, 2018, 03:00:08 PM »

Link>Welcome!

  • What Hardware version is your DNS? Look at the sticker behind or under the device.
  • Link>What Firmware version is currently loaded? Found on the DNSs web page under status.
  • What region are you located?

What Mfr and model is the main host router?
Is the DNS getting a Dynamic IP address from the main host router? I recommend using a Static IP address ON the DNS set to 192.168.#.32 or .20.

Hello, I'm unable to connect to dropbox, upon click on Authorize button I've get only "Connection Error" dialog. No further details.
tried with google drive - this works, seems problem is to get authentication page on dropbox

pls help

R.
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MrDimpy

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Re: Unable to connect to dropbox
« Reply #3 on: April 18, 2018, 10:29:01 AM »

Hi I like the above can not connect dropbox to my nas drive it is running the latest firmware v1.08 Hardware version A2 and I am in the UK. If its a port forwarding problem what port would it be?
Any ideas would be great.
« Last Edit: April 18, 2018, 10:32:17 AM by MrDimpy »
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FurryNutz

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Re: Unable to connect to dropbox
« Reply #4 on: April 18, 2018, 12:08:02 PM »

A couple of quick questions.

1) do you have a firewall enabled in your router?
2) have you setup the access to dropbox correctly?
3) assuming the dropbox connection is a secure one do you have the latest certificate?
4) Has dropbox been working at all?

Hi I like the above can not connect dropbox to my nas drive it is running the latest firmware v1.08 Hardware version A2 and I am in the UK. If its a port forwarding problem what port would it be?
Any ideas would be great.
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OmegaMan

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Re: Unable to connect to dropbox
« Reply #5 on: August 22, 2018, 12:19:16 PM »

I am having the same DropBox issue.

In the SharePoint page I click the `Click here to connect to dropbox` and then the dropbox page shows up in a different tab. On that tab, in dropbox, I go to `Personal Account` -> `Connected apps` and it shows nothing to actually connect to the Dlink NAS, nor does it in `Linked apps` list with any hint of Dlink.

When I then click `Authorize` on the ShareCenter page it says "The site says" `Connection Error`.



I have looked at the actual http calls in fiddler made by the page, I am hard pressed to see it actually calling into Dropbox directly. It seems to make local IP calls (back to the DNS) which look like this (IP changed to procted, well me)

Host:
192.168.1.80   /cgi-bin/login_mgr.cgi

192.168.1.80   /cgi-bin/remote_backup.cgi

192.168.1.80   /cgi-bin/dropbox.cgi

All commands come back with 200, so why does the call to `dropbox.cgi` so why ultimately does the page display a "connection error"?

This appears to be a programming issue related to this feature.....


« Last Edit: August 22, 2018, 12:40:28 PM by OmegaMan »
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FurryNutz

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Re: Unable to connect to dropbox
« Reply #6 on: August 22, 2018, 12:23:09 PM »

Link>Welcome!

  • What Hardware version is your DNS? Look at the sticker behind or under the device.
  • Link>What Firmware version is currently loaded? Found on the DNSs web page under status.
  • What region are you located?

What Mfr and model is the main host router?
Is the DNS getting a Dynamic IP address from the main host router? I recommend using a Static IP address ON the DNS set to 192.168.#.32 or .20.
1) do you have a firewall enabled in your router?
2) have you setup the access to dropbox correctly?
3) assuming the dropbox connection is a secure one do you have the latest certificate?
4) Has dropbox been working at all?


I am having the same DropBox issue.

I click the `Click here to connect to dropbox` and the dropbox page shows up. In dropbox I go to `Personal Account` -> `Connected apps` and it shows nothing to connect to the Dlink, nor does it show `Linked apps` with any hint of Dlink.

When I then click `Authorize` on the ShareCenter page it says "The site says" `Connection Error`.



When I look at the actual http calls in fiddler, I am hard pressed to see it actually calling into Dropbox. It make local IP calls which got to (IP changed to procted, well me)

Host:
192.168.1.80   /cgi-bin/login_mgr.cgi

192.168.1.80   /cgi-bin/remote_backup.cgi

192.168.1.80   /cgi-bin/dropbox.cgi


All commands come back with 200, so why does the call to `dropbox.cgi` ultimately send back "connection error"?
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OmegaMan

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Re: Unable to connect to dropbox
« Reply #7 on: August 22, 2018, 02:53:56 PM »

Thanks for the reply.... In browsing I came across the firmware update for my 320L for the *dropbox* issue.

http://forums.dlink.com/index.php?topic=73863.0

Upon upgrade of firmware, all works like a charm.
« Last Edit: August 22, 2018, 02:56:54 PM by OmegaMan »
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FurryNutz

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Re: Unable to connect to dropbox
« Reply #8 on: August 22, 2018, 03:36:17 PM »

Enjoy.  ;)
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xenbast

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Re: Unable to connect to dropbox
« Reply #9 on: September 23, 2018, 01:22:02 PM »

he update simply doesnt work. When you press authorize it opens a new window, with a huge "sharepointnas.dlinkddns" like url

After a while there is an error (the page is not responding)

I come to the conclusion that maybe they fixed it for a while (2 months ago when the fw wa released) and then they took down the website that does the authorization.

Google drive also does not work
Talking about god awful support.

I stopped checking every now and then because dlink initially informed methat theproduct is dead and that I should not expect another fw.

Now I find out that they released a firmware that apparently does not work any more.....

GO FIGURE
« Last Edit: September 24, 2018, 12:36:02 AM by xenbast »
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FurryNutz

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Re: Unable to connect to dropbox
« Reply #10 on: September 24, 2018, 07:09:22 AM »

The OP in this thread seems to have his working....

he update simply doesnt work. When you press authorize it opens a new window, with a huge "sharepointnas.dlinkddns" like url

After a while there is an error (the page is not responding)

I come to the conclusion that maybe they fixed it for a while (2 months ago when the fw wa released) and then they took down the website that does the authorization.

Google drive also does not work
Talking about god awful support.

I stopped checking every now and then because dlink initially informed methat theproduct is dead and that I should not expect another fw.

Now I find out that they released a firmware that apparently does not work any more.....

GO FIGURE
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
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xenbast

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Re: Unable to connect to dropbox
« Reply #11 on: October 04, 2018, 11:50:09 AM »

Since yesterday, the error has changed. When you press authorize, it does not even open the browser window. It simply displays, connection error.


From bad to worse.

THe worst is that Dlink support made me open a support ticket only to reply to me that the product is discontinued, but later they released a firmware fix that does not work.

Tragic.
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ivan

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Re: Unable to connect to dropbox
« Reply #12 on: October 10, 2018, 03:57:31 PM »

A simple question. After you updated the firmware did you switch the unit off and then on again to reboot it?  This is a step that far too many people forget to do after updating the firmware.

As a last ditch process do a full reset - this will clear all your settings and restore factory defaults.  It is the best thing to do when settings have been changed frequently as it gives a clean slate to start from.
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xenbast

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Re: Unable to connect to dropbox
« Reply #13 on: October 10, 2018, 11:58:01 PM »

ivan

thank you for your help, but the issue is not with the nas.

it is with the page that does the actual authentication. Yes I have rebooted and yea I have restored the original settings.
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FurryNutz

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Re: Unable to connect to dropbox
« Reply #14 on: October 11, 2018, 06:44:18 AM »

Theres a warm reboot and theres a power OFF. I believe ivan mentioned powering OFF the DNS, then back ON.

ivan

thank you for your help, but the issue is not with the nas.

it is with the page that does the actual authentication. Yes I have rebooted and yea I have restored the original settings.
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