This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.
What FW version is currently loaded on the NVR-202L? What version of the app do you have loaded? What phone OS are you using?
Need to check FW version on the NVR. IS there someone who has access to the NVR?
Something you might want to contact mydlink support and ask them about...