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Author Topic: Gray Configuration Interface Screen?  (Read 1321 times)

bvretr69

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Gray Configuration Interface Screen?
« on: December 28, 2017, 01:49:14 PM »

Does anyone have any idea why I am getting a grayish colored Configuration Screen when I log into my Recorder?  It doesn't look like the screen I am seeing online that I should have and settings are missing.
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FurryNutz

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Re: Gray Configuration Interface Screen?
« Reply #1 on: December 28, 2017, 01:52:51 PM »

Link>Welcome!

  • What Hardware version is your DNR? Look at the sticker behind or under the device.
  • Link>What Firmware version is currently loaded? Found on the DNRs web page under status.
  • What region are you located?

What Mfr and model is the main host router?
What browser are you using?

Is this seen using the DNRs web page or thru mydlink.com?

Please post a capture of what your seeing:
Adding Screenshots In A Post

« Last Edit: December 28, 2017, 01:59:12 PM by FurryNutz »
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bvretr69

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Re: Gray Configuration Interface Screen?
« Reply #2 on: December 28, 2017, 02:01:49 PM »


Hardware Version: A2
Firmware: 2.05.01 (just upgraded)
Region: US
Router: Netgear Nighthawk X6 R8000
Browser: ie 11
I see it like this on all browsers when I access the Recorder through ip.
« Last Edit: December 28, 2017, 02:05:46 PM by bvretr69 »
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FurryNutz

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Re: Gray Configuration Interface Screen?
« Reply #3 on: December 28, 2017, 02:10:01 PM »

Try and clear the browser caches, exit the browser and the re-connect.
Heres mine in IE11 and Windows 7:


Does this happen in FF ESR browser?
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bvretr69

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Re: Gray Configuration Interface Screen?
« Reply #4 on: December 28, 2017, 02:23:20 PM »

Still get the same configuration page.  What I am trying to do is set the events to record but I am not seeing what the videos online show.  If I am correct the Configuration page should look like the Configuration page to my camera.
Just like this:
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FurryNutz

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Re: Gray Configuration Interface Screen?
« Reply #5 on: December 28, 2017, 02:31:18 PM »

If your accessing the DNR then you will only see the DNRs UI that connects to any camera and would only show some supported features for that selected particular camera.

I know you can set up some events for each camera that the DNR records from using the Scheduling feature on the DNR:


Not sure if this is what your looking for.
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bvretr69

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Re: Gray Configuration Interface Screen?
« Reply #6 on: December 28, 2017, 02:31:52 PM »

This is my event settings screen.  It does not give me the selection to record.
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bvretr69

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Re: Gray Configuration Interface Screen?
« Reply #7 on: December 28, 2017, 02:33:46 PM »

This is how I am configured right now for events.
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bvretr69

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Re: Gray Configuration Interface Screen?
« Reply #8 on: December 28, 2017, 02:38:24 PM »

Below is a screen shot of the settings I am looking for from this video https://www.youtube.com/watch?v=NRNvY3sSm1k I understand he has a different firmware but I do not have the option to record anywhere.
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FurryNutz

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Re: Gray Configuration Interface Screen?
« Reply #9 on: December 28, 2017, 02:50:11 PM »

I presume Event Settings is what maybe your looking for. I don't know if the DNR supports what your looking for.

Seems there needs to be some clarification on this. I'll pass this onto D-Link for review. I also see some UI Test issues as well that needs to be looked at.
I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email. USA support and chat 24/7 as well.
Let us know how it goes please.
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bvretr69

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Re: Gray Configuration Interface Screen?
« Reply #10 on: December 28, 2017, 02:54:07 PM »

Will do.
Thanks for you assistance.
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FurryNutz

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Re: Gray Configuration Interface Screen?
« Reply #11 on: December 28, 2017, 03:09:47 PM »

 ;)
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RYAT3

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Re: Gray Configuration Interface Screen?
« Reply #12 on: December 30, 2017, 01:50:04 PM »

This is my event settings screen.  It does not give me the selection to record.


This is the very exact thing I'm talking about.  So other people are experiencing the F/W going crazy.



http://forums.dlink.com/index.php?topic=72739.msg291984#msg291984

https://www.screencast.com/t/lAqGr2xzx
https://www.screencast.com/t/pPctmIqk0
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RYAT3

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Re: Gray Configuration Interface Screen?
« Reply #13 on: December 30, 2017, 02:00:31 PM »

Does anyone have any idea why I am getting a grayish colored Configuration Screen when I log into my Recorder?  It doesn't look like the screen I am seeing online that I should have and settings are missing.

The Firmware 2.0 and above revamped the screens to gray. Orange/White was 1.x.
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