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Author Topic: DCS-920 Crashes/Requires Reboot  (Read 27709 times)

kandm00

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Re: DCS-920 Crashes/Requires Reboot
« Reply #15 on: October 12, 2009, 03:04:10 PM »

v1.03 update.  I have four DCS-920s that have been running firmware 1.03 for over a month.

The two wired cameras (cat5e to D-Link gigabit switches) have been running for about a month and a half without locking up (but that isn't any different than with 1.01 on those two cameras).

The two wireless cameras (11g, WPA-PSK) are still locking up occasionally.  They stay up for at least a week now before locking up.  This is better than previous firmwares, but I don't think they've gone more than two weeks without locking up.
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Mickey

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Re: DCS-920 Crashes/Requires Reboot
« Reply #16 on: October 12, 2009, 03:40:45 PM »

I am running 4 cameras (DCS-920) - in the beginning all of them wireless. I experienced the same problems. All of them kept locking up regularly - sometimes several times a day - sometimes they kept working for 2 days without any problems. I updated all of them to the new firmware (1.03) and hard wired 3 of them. They are a lot more stable now.

Anyhow the cameras don't work properly wireless and I feel like I paid for a function I really wanted and what is not working. I called Dlink costumer service several times and the only thing they keep saying is to update to the newest firmware.

I DID THAT!!!!

IT DOES NOT SOLVE THE PROBLEM!!!!

I really feel like I should get part of my money back since the same camera without wireless function would have been a lot cheaper.
« Last Edit: October 12, 2009, 03:42:18 PM by Mickey »
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ECF

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Re: DCS-920 Crashes/Requires Reboot
« Reply #17 on: October 12, 2009, 04:17:03 PM »

How are they not working wirelessly properly?
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Never forget that only dead fish swim with the stream

Mickey

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Re: DCS-920 Crashes/Requires Reboot
« Reply #18 on: October 12, 2009, 04:42:54 PM »

They lose connection! They are not accessible whatsoever. You can't even ping them anymore. Only a restart brings them back to life (means unplugging power for about 10 sec). But sometimes that doesn't even help. Then it seems like they lose connection and re-establish it and lose it again. Every 10th ping or so gets a reply.

I am not always aware of these kind of black out times. We usually find out later when there is nothing recorded. We're missing 5 min here and there.

It is unpredictable when it will lose connection - as I said sometimes it will be stable for 2 days, sometimes it will lose connection every 2 hours. That is not acceptable for a product what says it is a security camera.
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ECF

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Re: DCS-920 Crashes/Requires Reboot
« Reply #19 on: October 12, 2009, 04:49:31 PM »

Do you have any 2.4 Ghz phones in the house? Can you explain your camera wireless positioning some in your home and the distance from the router? Do all cameras drop at the same time?
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Never forget that only dead fish swim with the stream

Mickey

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Re: DCS-920 Crashes/Requires Reboot
« Reply #20 on: October 12, 2009, 05:03:06 PM »

I am aware of the problem with the 2.4 GHz phones and we replaced it with a 5.8 GHz. That did not change a thing. (some more money I spend for nothing)

The cameras never drop at the same time. One drops and then maybe one day later a different one will drop. There is no pattern. Two cameras are very close to the router (DIR-655) - one is right next to the router, the other one just on the other side of the wall. The other 2 are one floor below the router. But that doesn't seem to make a difference. All of the cameras drop. Only running a CAT6 cable to them made a real difference. That's why I feel I spend money on an important feature (the reason I bought the cameras) and now I can't use it.
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ECF

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Re: DCS-920 Crashes/Requires Reboot
« Reply #21 on: October 13, 2009, 08:32:00 AM »

What are your wireless settings on the DIR-655 and what firmware are you running?
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Never forget that only dead fish swim with the stream

Mickey

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Re: DCS-920 Crashes/Requires Reboot
« Reply #22 on: October 13, 2009, 09:03:41 AM »

Firmware: 1.11

Not sure what you mean by wireless settings.

Security Mode is WPA/WPA2 - Personal.

What else do you need to know?
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ECF

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Re: DCS-920 Crashes/Requires Reboot
« Reply #23 on: October 13, 2009, 09:34:09 AM »

The other setting on Wireless Network settings.
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Never forget that only dead fish swim with the stream

Mickey

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Re: DCS-920 Crashes/Requires Reboot
« Reply #24 on: October 13, 2009, 09:42:36 AM »

DO NOT KNOW WHAT YOU WANT.
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kandm00

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Re: DCS-920 Crashes/Requires Reboot
« Reply #25 on: October 13, 2009, 11:36:51 AM »

If think what ECF wants is for you to go to the DIR-655 SETTINGS -> WIRELESS SETTINGS page and list all of the settings from that page.  It might be helpful to do the same on the DCS-920 SETUP -> Wireless Setup page.  Leave out the pre-shared key.  Out of curiosity what signal strengths do you get on your wireless 920s?
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Mickey

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Re: DCS-920 Crashes/Requires Reboot
« Reply #26 on: October 13, 2009, 12:07:58 PM »

Right, but why would he need my SSID and the PW since thats all what there is. I do not understand how that will help to solve the problem.

Anyway I am sure you (kandm00) and I experiencing the exact same problem.

What do you mean by signal strength? I can tell you that the transmission rate on my wireless 920 (I only have one left, the other 3 are hard wired now) is 54M bps.
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kandm00

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Re: DCS-920 Crashes/Requires Reboot
« Reply #27 on: October 13, 2009, 12:17:25 PM »

I forgot a step on the DIR-655.  Click on the Manual Wireless Network Setup button on the WIRELESS SETTINGS page.  Then list what you have for 802.11 Mode, Enable Auto Channel Scan, Wireless Channel, Transmission Rate, Channel Width, Visibility Status, and Security Mode.

For the 920 signal strength click on the Site Survey button on the Wireless Setup page.  That will tell you how strong of a connection you have to the router.
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Mickey

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Re: DCS-920 Crashes/Requires Reboot
« Reply #28 on: October 13, 2009, 12:30:56 PM »

OK.
Signal Strength is 100%

and here are the router's wireless settings

Enable Wireless: Always
Wireless Network Name: xxxx
802.11 Mode: Mixed 802.11n, 802.11g and 802.11b
Enable Auto Channel Scan: enabled
Transmission Rate: Best (automatic)
Channel Width: 20 MHz
Visibility Status: visible
Security Mode: WPA-Personal
WPA Mode: Auto (WPA or WPA2)
Cipher Type: TKIP and AES
Group Key Update Interval: 3600
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ECF

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Re: DCS-920 Crashes/Requires Reboot
« Reply #29 on: October 13, 2009, 01:59:51 PM »

Thx Mickey

Do you have any device that support 802.11n? If not I would recommend locking it to 802.11g and see how your cameras respond. Feel free to post your router log as well showing the disconnections.
« Last Edit: October 13, 2009, 02:01:43 PM by ECF »
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Never forget that only dead fish swim with the stream
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