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Author Topic: Can't access  (Read 3809 times)


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Can't access
« on: January 15, 2017, 09:46:40 AM »

I can't access the, WiFi was going in and out and I used to be able to access and now I can't. I tested the cables and they are working, I am getting internet when directly connected to my computer, I get the orange globe and no matter what I do I can't get it to go away. Firmaware is most recent from what i read. Tried factory reset and I still can't access I.P. I'm not over tech savy but at least somewhat ok. Device is DIR-825


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  • Posts: 2
Re: Can't access
« Reply #1 on: January 15, 2017, 10:17:01 AM »

I also tried to ping it and it failed.


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    • Router Troubleshooting
Re: Can't access
« Reply #2 on: January 15, 2017, 01:56:09 PM »


  • What Hardware version is your router? Look at sticker under the router case.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?
  • Are you wired or wireless connected to the router?

Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?

If you do a ipconfig /all in a command line, what is the gateway IP address seen there?
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting