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Author Topic: iOS update to 10.3 breaks app  (Read 6062 times)

DaDr00

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Re: iOS update to 10.3 breaks app
« Reply #15 on: April 03, 2017, 01:03:38 PM »

I presume they are still reviewing it. I haven't heard anything as of yet. Not sure if I should update or not. I'm holding off for now.

Still broken.   :'(
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GreenBay42

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Re: iOS update to 10.3 breaks app
« Reply #16 on: April 03, 2017, 03:00:00 PM »

D-Link is still reviewing this. It may take some time since most testing has worked without issues so far.

DaDr00,
Are you in the US? If yes have you contacted phone support? Can you PM me a case number if you did?
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DaDr00

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Re: iOS update to 10.3 breaks app
« Reply #17 on: April 04, 2017, 09:35:21 AM »

D-Link is still reviewing this. It may take some time since most testing has worked without issues so far.

DaDr00,
Are you in the US? If yes have you contacted phone support? Can you PM me a case number if you did?

I am in the US, and no, I have not contacted phone support. 

The last time we had the issue connecting over 4G/LTE I called twice.  Both times were hour long + conversations that involved disconnecting the cameras from our account and hard resetting every camera ... that didn't solve the issue.  That's when I came here and found that there was an on-going issue that was being addressed.
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FurryNutz

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Re: iOS update to 10.3 breaks app
« Reply #18 on: April 04, 2017, 10:30:13 AM »

Might PM that case number to GreenBay42 if you still have that information.

D-Link is still reviewing this. It may take some time since most testing has worked without issues so far.

DaDr00,
Are you in the US? If yes have you contacted phone support? Can you PM me a case number if you did?

I am in the US, and no, I have not contacted phone support. 

The last time we had the issue connecting over 4G/LTE I called twice.  Both times were hour long + conversations that involved disconnecting the cameras from our account and hard resetting every camera ... that didn't solve the issue.  That's when I came here and found that there was an on-going issue that was being addressed.
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DaDr00

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Re: iOS update to 10.3 breaks app
« Reply #19 on: April 20, 2017, 07:05:36 AM »

I don't have that old case information, and the app still crashes on iOS 10.3.1   :-\
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FurryNutz

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Re: iOS update to 10.3 breaks app
« Reply #20 on: April 20, 2017, 11:21:38 AM »

I finally installed 10.3 on my 6sP last weekend. The MDL app is working for me. No crashes
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Mr.Navy

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Re: iOS update to 10.3 breaks app
« Reply #21 on: May 17, 2017, 03:03:53 AM »

I am having similar problems:

If I try to log in via mydlink lite (on iPhone 5 / SE / 6s) or mydlink + (on iPad 3) i receive a timeout notification.

the mydlink home app works fine.

Using WLAN.
I am only able to access local cameras, but not remote.

Via 2G/3G/4G nothing is possible (which is obvious for local cameras...)

Is there any update of both apps on the horizon?
« Last Edit: May 17, 2017, 04:54:23 AM by Mr.Navy »
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FurryNutz

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Re: iOS update to 10.3 breaks app
« Reply #22 on: May 17, 2017, 09:47:53 AM »

What cameras are you using?
What cell service are you using? ATT, Verizon or T-Mobile?

I get full functionality of my DCS-936L, 933L and 960L on my iPhone 6sP (iOS 10.3.1) on ATT.

I am having similar problems:

If I try to log in via mydlink lite (on iPhone 5 / SE / 6s) or mydlink + (on iPad 3) i receive a timeout notification.

the mydlink home app works fine.

Using WLAN.
I am only able to access local cameras, but not remote.

Via 2G/3G/4G nothing is possible (which is obvious for local cameras...)

Is there any update of both apps on the horizon?
« Last Edit: May 17, 2017, 12:39:18 PM by FurryNutz »
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Mr.Navy

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Re: iOS update to 10.3 breaks app
« Reply #23 on: May 17, 2017, 12:42:44 PM »

What cameras are you using?
What cell service are you using? ATT, Verizon or T-Mobile?

I get full functionality of my DCS-936L, 933L and 960L on my iPhone 6sP on ATT.


I own DCS-932L, DCS-942L, DCS-935L, DCS-5010L
Cell Service is- T-Mobile and Vodafone (UK) - both do not work.

iOS is 10.3.1 on all devices
myDlink Lite is 3.7.1

DCS-935L via myDlink Home works fine
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FurryNutz

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Re: iOS update to 10.3 breaks app
« Reply #24 on: May 17, 2017, 12:50:58 PM »

We did see some issues on T-mobile services here in the USA. I believe it was fixed. Not sure about the UK region.

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

What cameras are you using?
What cell service are you using? ATT, Verizon or T-Mobile?

I get full functionality of my DCS-936L, 933L and 960L on my iPhone 6sP on ATT.


I own DCS-932L, DCS-942L, DCS-935L, DCS-5010L
Cell Service is- T-Mobile and Vodafone (UK) - both do not work.

iOS is 10.3.1 on all devices
myDlink Lite is 3.7.1

DCS-935L via myDlink Home works fine
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Mr.Navy

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Re: iOS update to 10.3 breaks app
« Reply #25 on: May 17, 2017, 01:22:54 PM »

We did see some issues on T-mobile services here in the USA. I believe it was fixed. Not sure about the UK region.

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.


Thank you for the fast reply - Unfortunately I already had contact with the regional support an up until now they don't have any answers for me.

I don't believe, that there is an issue with the cell service because the same problem exists via broadband / WLAN
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GreenBay42

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Re: iOS update to 10.3 breaks app
« Reply #26 on: May 17, 2017, 01:30:49 PM »

What model modem and router are you using?

When you connect to your router that the cameras are connected to, can you access them/view video? 

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Mr.Navy

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Re: iOS update to 10.3 breaks app
« Reply #27 on: May 17, 2017, 02:01:38 PM »

What model modem and router are you using?

When you connect to your router that the cameras are connected to, can you access them/view video?

At Home I Use a AVM Fritz!Box 7490 (But it won't work on any WLAN)

Connected to the Router i can access the cameras local but not remote.
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FurryNutz

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Re: iOS update to 10.3 breaks app
« Reply #28 on: May 17, 2017, 02:12:40 PM »

I presume this is your modem/router?
https://en.avm.de/products/fritzbox/fritzbox-7490/

Do you use any other wifi router with this fritzbox or just this modem/router alone?

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Mr.Navy

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Re: iOS update to 10.3 breaks app
« Reply #29 on: May 17, 2017, 02:23:44 PM »

I presume this is your modem/router?
https://en.avm.de/products/fritzbox/fritzbox-7490/

Do you use any other wifi router with this fritzbox or just this modem/router alone?

Yes - This is my router (Alone)
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