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Author Topic: mydlink Lite App playback issues from SD card. Black screen after clicking clip  (Read 8285 times)

Mike25

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The following link has a video for what seems to happen all day on both cameras. There is a subtle change in lighting that triggers the motion. I have sensitivity at 30% which means it barely picks up actual human movement it is supposed to catch.

https://youtu.be/fyCGAXPY8Hw
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a714gomez

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The following link has a video for what seems to happen all day on both cameras. There is a subtle change in lighting that triggers the motion. I have sensitivity at 30% which means it barely picks up actual human movement it is supposed to catch.

https://youtu.be/fyCGAXPY8Hw
Hey Mike25,
We haven't been able to recreate the problem still. What version of the mydlink lite app do you currently have? 3.7.1 is the latest.
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Mike25

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Hello,  I have version 3.7.1 that was updated yesterday.

On the iPad mylink plus is also version 3.7.1. Same issue on both devices in both apps.
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RYAT3

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The following link has a video for what seems to happen all day on both cameras. There is a subtle change in lighting that triggers the motion. I have sensitivity at 30% which means it barely picks up actual human movement it is supposed to catch.

https://youtu.be/fyCGAXPY8Hw

youtube says:

This video has been removed by the user.
Sorry about that.
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Mike25

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This should work. I have attached two videos. One in night mode, one in day mode. I tried both to check and see if one works better. You can see the slight "refocus" in each clip that sets off the motion sensor.

My current sensitivity level is set a 30% which barely picks up movement close to the house, and does not pick up anything further towards the fences.

https://youtu.be/tUZ2cGq3U9I
https://youtu.be/B0HBvD1fGY0
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RYAT3

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I see the slight light change.

I suspect any type of light change is going to set off the motion detection. (clouds, etc). 

I have an outdoor cam - and it's been snowing there, and I have about 6 totals blocks in the image - and I am getting massive amounts of motion detection everytime a flake goes through the area.

The camera log file shows 600 since 5 hours ago.

629. 2017-01-28 18:12:55 MOTION STOPPED
630. 2017-01-28 18:12:54 IP CAMERA Received MOTION Trigger

I don't remember if that camera has PIR detection, but that might work better in your situation.
« Last Edit: January 28, 2017, 08:17:57 PM by RYAT3 »
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Mike25

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The DCS-936L does not have PIR detection from what I can tell. I'm not even sure what that is.

I do however have the DCS-2630L and it has PIR detection in the settings.
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Mike25

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Is anyone else getting the black screen on playback on iOs devices? Or is this an isolated issue on my end?
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FurryNutz

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Im going to update my iPhone to 10 today and see. I don't know if I'll be able to reproduce since I don't have this model camera or SD card.
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Mike25

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Any update on this?  I have tried a number of things and still have the same issues on all three cameras. I can view the feeds live, and access the clips from the video card on the web user interface. But playing back the clips from the D-link lite app just gives me a black screen. I have the two DCS-936L cameras and a DCS-2630L. 

This isn't a firewall issue or something of that nature is it?  It shouldn't be because I can view the live stream and access the clips from the web GUI. I am at such a loss and can't figure it out. I am using the latest iOS versions on both the iPad and Iphone 7 plus.

As you can see in the attached picture, the clips show up as they should on all cameras, but when you click on one it becomes a black screen. https://postimg.org/image/ux4uwl75j/

Thanks
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FurryNutz

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Well I can't test this fully out. My camera doesn't have a SD slot. I see that there is a record button on the app. I just tried it. I see that it creates a video file under the iOS photo app. I can see the video there if I play it back.

I presume this maybe an issue with the app and the SD card storage and it's not playing the mp file correctly.

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Mike25

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Anything new on iOS playback from phones?  Is this supposed to be in an new app update? Is anyone else having this issue or are other iOS users able to play their clips back?
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FurryNutz

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Haven't heard anything from D-Link. I got my 936L in however I believe it maybe defective as I can't get it to complete the installation process. The camera works and I can access the local LAN UI, just the MDL Lite app fails after it's associated with the main host routers WiFi. So I can't test the SD card issue.
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Mike25

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Still having same issues. Tech support called me back and believes there is something corrupt in my particular account. I will be trying to create a new account and installing the camera and testing there.

Tech support was able to access the video playback from my SD card on an iOS device so they believe there is an issue with my current account. Will advise after testing.

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FurryNutz

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Let us know how it goes. I got some info back about trying to get my 936L online. Will give it a try this evening after work.

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