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Author Topic: I can ping but no webpages  (Read 2065 times)

Addieblue

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I can ping but no webpages
« on: December 06, 2016, 06:38:23 PM »

Recently installed router...  WAN is static...  I can ping from router and PC...  I can do a DNS lookup from Router tools...  It will not load a webpage... No firewall settings, No VPN settings and No special blocks I know of... Any thoughts?
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FurryNutz

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    • Router Troubleshooting
Re: I can ping but no webpages
« Reply #1 on: December 07, 2016, 07:51:41 AM »

Link>Welcome!

  • What Hardware version is your router? Look at sticker under the router case.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?
  • Are you wired or wireless connected to the router?


Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?
  • Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
  • What ISP Modem service link speeds UP and Down do you have? Link> Speed Testing Sites
  • By-pass the main host router and check internet connection by connecting a wired LAN PC directly to the ISP modem to verify connection access and ISP speeds.
  • Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.
  • Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
  • For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.

Be sure your PC is using a dynamic or Auto Obtain IP addressing. Clear out any static IP addresses on the PC.
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

Addieblue

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Re: I can ping but no webpages
« Reply #2 on: December 08, 2016, 05:55:05 PM »

Thanks for the reply...   the router has been found to be defective...  An RMA has been issued...  Thank you again...
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FurryNutz

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Re: I can ping but no webpages
« Reply #3 on: December 29, 2016, 11:07:40 AM »

Hope the RMA unit fixes this. Good Luck.
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting