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Author Topic: NAS DLINK DNS-320L My Surveillance Database not compatible with DCS-936L  (Read 3963 times)

8ternity

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I purchase a Dlink Camera last week for one reason, for Adding My Surveillance App into my NAS and record directly from the NAS.

I install My Surveillance application and the application can't detect the camera in Auto mode, or in Manual. The Database ends to DCS-935L. I try to use it but it doesn't work.

Could DLINK release a new database for my NAS ?

My Surveillance version is 2.05;

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FurryNutz

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Re: NAS DLINK DNS-320L My Surveillance Database not compatible with DCS-936L
« Reply #1 on: November 02, 2016, 01:08:28 PM »

Is there a place in the app to manually input an IP address for any camera?
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8ternity

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Re: NAS DLINK DNS-320L My Surveillance Database not compatible with DCS-936L
« Reply #2 on: November 02, 2016, 01:45:01 PM »

Update:

I update to My Surveillance 2.06 and still the same.

But when using Wizard, choose DCL-935L, with IP adress, user, pass, h.264 encoding, i was able to see the camera Picture from the camera, but when i click FINISH at the end i get a FAIL.

Please check my Video here:
https://www.dropbox.com/s/yawk350momh7iro/2016-11-02_16h47_35.mp4?dl=0

Download the video for beter video quality, Dropbox sometimes lower bitrates on preview.
« Last Edit: November 02, 2016, 01:50:17 PM by 8ternity »
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FurryNutz

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Re: NAS DLINK DNS-320L My Surveillance Database not compatible with DCS-936L
« Reply #3 on: November 02, 2016, 02:12:00 PM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
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8ternity

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Re: NAS DLINK DNS-320L My Surveillance Database not compatible with DCS-936L
« Reply #4 on: November 02, 2016, 05:23:09 PM »

I understand, but support for my NAS DNS-320L is now expired. Also Dlink can't be responsible for all softwares. They will ask me to purchase a new NAS case. My older camera is compatible, but i want to upgrade to 720P camera with night vision, which i don't have with DCS-920 and DCS-931.

« Last Edit: November 02, 2016, 05:25:38 PM by 8ternity »
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8ternity

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Re: NAS DLINK DNS-320L My Surveillance Database not compatible with DCS-936L
« Reply #5 on: November 02, 2016, 08:21:44 PM »

I've send a support email for the DCS-936L. They must add newer cameras in My Surveillance database. Now only version 2.06 (2015) they should be able to update on 2.07  with all 2016-17 models. I cross fingers, because i purchase my NAS for that used last year, cost me 400$ on hard drive + 120 for the NAS, took a year to build it and now purchased my new camera 720P because my old DSC-931L is not Night Vision.
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FurryNutz

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Re: NAS DLINK DNS-320L My Surveillance Database not compatible with DCS-936L
« Reply #6 on: November 03, 2016, 06:39:37 AM »

Let us know what you find out.
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8ternity

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Re: NAS DLINK DNS-320L My Surveillance Database not compatible with DCS-936L
« Reply #7 on: November 04, 2016, 04:48:36 AM »

No problem. For now, it's only questions that i already answered that they asked me.  ::)
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FurryNutz

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Re: NAS DLINK DNS-320L My Surveillance Database not compatible with DCS-936L
« Reply #8 on: November 04, 2016, 06:32:30 AM »

Keep us posted on any updates with support.  ;)
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8ternity

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Re: NAS DLINK DNS-320L My Surveillance Database not compatible with DCS-936L
« Reply #9 on: November 04, 2016, 03:05:56 PM »

No reply today, so weekend will be long. I can't really use my NAS with the new camera i bough.  :-\
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FurryNutz

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Re: NAS DLINK DNS-320L My Surveillance Database not compatible with DCS-936L
« Reply #10 on: November 09, 2016, 09:34:02 AM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.

You can try the new FW however I don't think that will help with the DNS issue as this seems to be a MySurveillance app issue.
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D-Xtreme

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Re: NAS DLINK DNS-320L My Surveillance Database not compatible with DCS-936L
« Reply #11 on: November 23, 2016, 09:31:54 AM »

I'm using DNS-325 with My Surveillance application 2.05 and DCS-936L & DCS-5010L.  The 936L connects as generic model in the app camera setup.  The 5010L is already in the database.  They work great.  I'm using static ip for both cameras. 

The app should let you choose generic in the app camera setup. (Camera Model Selector)

Good Luck!   
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FurryNutz

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Re: NAS DLINK DNS-320L My Surveillance Database not compatible with DCS-936L
« Reply #12 on: November 23, 2016, 09:43:06 AM »

Thanks for posting and let us know that the Generic selection works for you. Hope it helps future users.
 ;)
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