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Author Topic: New camera firmware push does not work remotely  (Read 1263 times)

btp

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New camera firmware push does not work remotely
« on: November 21, 2016, 03:22:27 PM »

We can no longer remotely view our cameras video using mydlink lite
v3.6.9 on 3 different cameras after installing the latest camera
firmware.

DCS-930L V1.16.04;
DCS-930LB V2.14.04;
DCS-932LB V2.14.04;
MYDLINK LITE V3.6.9.

We can access and view all the cameras listed on the mydlink portal using internet explorer 11 on a pc running windows 7.
Our mobile device is LG model LGL33L; android version 5.0.1; kernel 3.10.49; software version L33L10a
notes:
1 all cameras were accessable and viewable before the latest firmward update on the devices above.
2 also on our dlink account is the DCS-5010L camera. it is still accessable and viewable. it was not updated, but is running the latest firmware v1.13.05.
3. have reset all to factory settings, loaded new firmware again; have reinstalled mydlink lite numerous times.
4. local mode works fine as always; remote does not.

Anyone with any good ideas/workarounds?
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FurryNutz

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Re: New camera firmware push does not work remotely
« Reply #1 on: November 21, 2016, 03:48:42 PM »

What mobile OS version are you using?
iPhone or Android?

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btp

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Re: New camera firmware push does not work remotely
« Reply #2 on: November 21, 2016, 07:46:55 PM »

Our mobile device is LG model LGL33L; android version 5.0.1; kernel 3.10.49; software version L33L10a
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FurryNutz

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Re: New camera firmware push does not work remotely
« Reply #3 on: November 22, 2016, 06:48:38 AM »

Ok, I don't have those brands so I can't be of any help here. I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
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