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Author Topic: DCS-5222L Rev B - Firmware Version 2.14 - Comments & Observations  (Read 10534 times)

marvol

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Re: DCS-5222L Rev B - Firmware Version 2.14 - Comments & Observations
« Reply #15 on: January 31, 2017, 03:28:54 AM »

Since i upgraded dcs5222l to this last firmware, the motion email notifications sends randomly a file attached with the video, it stops sending files attached,  not even a text file, just says: "motion detection". I have not changed the camera settings, they are the same since i first set them.
« Last Edit: January 31, 2017, 03:30:57 AM by marvol »
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FurryNutz

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Re: DCS-5222L Rev B - Firmware Version 2.14 - Comments & Observations
« Reply #16 on: January 31, 2017, 06:39:42 AM »

You might phone contact D-Link support and ask about this...
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marvol

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Re: DCS-5222L Rev B - Firmware Version 2.14 - Comments & Observations
« Reply #17 on: January 31, 2017, 11:48:34 AM »

They have no idea.
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FurryNutz

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Re: DCS-5222L Rev B - Firmware Version 2.14 - Comments & Observations
« Reply #18 on: February 28, 2017, 07:32:18 AM »

Any status on this?  ???

Since i upgraded dcs5222l to this last firmware, the motion email notifications sends randomly a file attached with the video, it stops sending files attached,  not even a text file, just says: "motion detection". I have not changed the camera settings, they are the same since i first set them.
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Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
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marvol

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Re: DCS-5222L Rev B - Firmware Version 2.14 - Comments & Observations
« Reply #19 on: March 09, 2017, 12:22:39 PM »

Umplugging the camera or restarting remotely solved the issue.
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FurryNutz

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Re: DCS-5222L Rev B - Firmware Version 2.14 - Comments & Observations
« Reply #20 on: March 09, 2017, 12:35:58 PM »

Glad you got it working.
Enjoy.  ;)
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techie40

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Re: DCS-5222L Rev B - Firmware Version 2.14 - Comments & Observations
« Reply #21 on: April 25, 2017, 12:53:15 PM »

I can only login and view live video when my android phone is on my home wifi.  Outside my home thru the cell towers, I can't access the live video.
before the last firmware update, I was able to do this.  I called the tech support line (outside company), they said that I needed a router with WPS capability.  Is this true?  Is there a way to set this up manually?  I did reset the camera completely after updating the firmware.  What am I doing wrong?
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FurryNutz

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Re: DCS-5222L Rev B - Firmware Version 2.14 - Comments & Observations
« Reply #22 on: April 25, 2017, 01:22:29 PM »


Link>Welcome!

  • What Hardware version is your DCS? Look at the sticker behind or under the camera.
  • Link>What Firmware version is currently loaded? Found on the DCSs web page under status.
  • What region are you located?

What Mfr and model is your main host router?
Test cameras with uPnP and uPnP Port Forwarding both enabled on ALL cameras: DCS Cloud (L) Series Camera Configuration and Mydlink.com


I can only login and view live video when my android phone is on my home wifi.  Outside my home thru the cell towers, I can't access the live video.
before the last firmware update, I was able to do this.  I called the tech support line (outside company), they said that I needed a router with WPS capability.  Is this true?  Is there a way to set this up manually?  I did reset the camera completely after updating the firmware.  What am I doing wrong?
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Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
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RYAT3

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Re: DCS-5222L Rev B - Firmware Version 2.14 - Comments & Observations
« Reply #23 on: April 25, 2017, 07:02:38 PM »

I can only login and view live video when my android phone is on my home wifi.  Outside my home thru the cell towers, I can't access the live video.
before the last firmware update, I was able to do this.  I called the tech support line (outside company), they said that I needed a router with WPS capability.  Is this true?  Is there a way to set this up manually?  I did reset the camera completely after updating the firmware.  What am I doing wrong?

Try again tonight!  My 5222LB was out and I was ready to power cycle. Noticed it was good on WiFi and tested on 4G LTE and it's working there too.
(I still have original very old F/W).
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techie40

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Re: DCS-5222L Rev B - Firmware Version 2.14 - Comments & Observations
« Reply #24 on: April 27, 2017, 05:14:01 PM »

I live in Syracuse NY.
Camera:   DCS-5222LB1
Firmware:   2.14.04
Hardware version:   B


Router is a Verizon Actiontec   MI424-WR  Rev. D

I enabled uPnP port forwarding

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techie40

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Re: DCS-5222L Rev B - Firmware Version 2.14 - Comments & Observations
« Reply #25 on: April 27, 2017, 05:32:30 PM »

I did all of the above and I still can't login remotely thru phone when I am not home.

I can still login when I am home on my local wifi.
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FurryNutz

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Re: DCS-5222L Rev B - Firmware Version 2.14 - Comments & Observations
« Reply #26 on: April 28, 2017, 10:01:59 AM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
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techie40

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Re: DCS-5222L Rev B - Firmware Version 2.14 - Comments & Observations
« Reply #27 on: May 10, 2017, 01:02:58 PM »

Where do I find this number?  I cannot find any numbers on their website.
Thanks
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FurryNutz

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Re: DCS-5222L Rev B - Firmware Version 2.14 - Comments & Observations
« Reply #28 on: May 10, 2017, 01:08:26 PM »

Go to contact us and input the model info then input help. Then select continue to contact us. It should display phone numbers.
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Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
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techie40

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Re: DCS-5222L Rev B - Firmware Version 2.14 - Comments & Observations
« Reply #29 on: November 17, 2017, 08:48:09 AM »

After contacting support, they said that it appears that the problem is on their end.  Something about their servers communicating with the cell carrier.  It appears that I can now login remotely across the AT&T cell service but the audio keeps going on and off.
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