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Author Topic: NO cameras on mydlink since 8/4/16!!  (Read 5216 times)

creeble

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Re: NO cameras on mydlink since 8/4/16!!
« Reply #15 on: August 09, 2016, 03:25:46 PM »

Sorry, just to be perfectly clear (I realize there was still another interpretation):

I went to reboot my Local cam from my local net using http://cam_ip/ from Chrome -- and got the error message above.  Not through mydlink.com.  I.e., the new firmware's web server now denies access to chrome, even for settings. 
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RYAT3

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Re: NO cameras on mydlink since 8/4/16!!
« Reply #16 on: August 09, 2016, 07:19:27 PM »

But, IE works fine?

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creeble

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Re: NO cameras on mydlink since 8/4/16!!
« Reply #17 on: August 12, 2016, 07:42:10 AM »

But, IE works fine?

Firefox works fine. I assume IE would too, but didn't try.

The excuse given earlier in the thread was that Chrome doesn't support all the plugins needed. But you can't even get to the config/home page on the device, which doesn't require any plugins. Just spite, I guess.
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FurryNutz

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Re: NO cameras on mydlink since 8/4/16!!
« Reply #18 on: August 12, 2016, 07:56:02 AM »

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rvelam

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Re: NO cameras on mydlink since 8/4/16!!
« Reply #19 on: August 18, 2016, 06:03:26 PM »

Hello
I have a dcs932l, which already has several years until 15 days ago work well with mydlink but I had to reset because it started to report disconnection. you update the firmware to 1.13 and set again with the autorun. to indicate that there mydlink account and click on this indicates you can not connect to the internet and that I should check my connection. I tried it with dhcp ip fixed, cable and wifi. with 1.13 firmware arrives to ask for it, with version 1.12 you are looking connection. When installing from android indicates that errors occurred and can not continue. if I set the camera opening router ports works and I can see from anywhere via internet but definitely with mydlink you can not configure.
I appreciate your comments. hw A1
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hyegrag

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Re: NO cameras on mydlink since 8/4/16!!
« Reply #20 on: August 18, 2016, 11:53:50 PM »

RVelam,

I have the same issue. Based on the phone call I was on with DLink support, the maintenance they are working on on the 17-18th of August is to resolve an issue where DCS-932L camera's can't be added to mydlink.  This issue was a result of the last update DLink implement in early August.

I'm hoping that by today, this should be resolved and we should be able to add the cameras to mydlink.
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rvelam

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Re: NO cameras on mydlink since 8/4/16!!
« Reply #21 on: August 19, 2016, 04:48:09 AM »

hi thanks for writing. Your answer was given by Dlink. Here no one answers or know what happens. even they indicated that the camera was damaged by being old. I wait to see if keeping up the camera, but it was because I tried everything on the afternoon of 18. el.mantenimiento was 17 until 3am 18, so it should have solved the problem. we wait to have if someone responds. greetings and blessings
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FurryNutz

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Re: NO cameras on mydlink since 8/4/16!!
« Reply #22 on: August 19, 2016, 06:36:14 AM »

Link>Welcome!

  • Link>What Firmware version is currently loaded? Found on the DCSs web page under status.
  • What region are you located?

What Mfr and model is the main host router?
Where was it indicated that the camera was damaged due to age?

As hyegrag mentioned, please review any maintenance information pop-ups seen on the mydlink.com web site as they will advise you of maintenance time frame scheduled so you can be aware of down time with cameras.

I see the next scheduled maintenance is for the following:
"Notice: Scheduled Maintenance

2016/08/29 23:00

The mydlink portal will undergo the server maintenance from August 29 11:00PM to August 30 5:00AM (UTC-7). The mydlink portal and mydlink apps may be temporarily unavailable during this period. If your device still remains offline after server maintenance, please try to reboot your device by unplugging and plugging the power supply. We apologize for any inconvenience."

Please keep these dates in mind.


Hello
I have a dcs932l, which already has several years until 15 days ago work well with mydlink but I had to reset because it started to report disconnection. you update the firmware to 1.13 and set again with the autorun. to indicate that there mydlink account and click on this indicates you can not connect to the internet and that I should check my connection. I tried it with dhcp ip fixed, cable and wifi. with 1.13 firmware arrives to ask for it, with version 1.12 you are looking connection. When installing from android indicates that errors occurred and can not continue. if I set the camera opening router ports works and I can see from anywhere via internet but definitely with mydlink you can not configure.
I appreciate your comments. hw A1
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rvelam

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Re: NO cameras on mydlink since 8/4/16!!
« Reply #23 on: August 19, 2016, 08:07:44 AM »

hello I live in Colombia and harware a1, with firmware 1.12 and el1.13, downloaded from the page mydlink.com and www.dlink.com. These are available in versions WW tsd.dlink.com.tw page or the United States. the router or host that I have a cisco which works well and allows me the connection of the camera smoothly dcs930l model, also allows access to my chambers through ports receiving audio and video without problem. The technical support latinoamerica hinted that the camera was damaged and that for some reason did not allow connect with mydlink, regardless via web works perfectly and can be viewed from browser or from the mobile but not mydlink, then commented on the maintenance last August 17 from 11:00 pm to 18 August until 3:00 am. As in Latin America no one answers or give reply by mail (soporte@dlinkla.coma summers cases, I do not limit myself to an answer but to seek solution on the web, where I found the forum and see that the problem is not simno camera servers
What I see from the comments on the forum is that it is not a problem but mydlink my camera because the camera works well at open ports via public IP NAT or fixed. the problem is then presented to the mydlink portal upgrade to the beginning of August.
as indicated by the latest versions of fimrware were installed directly from the explorer to access the camera. then installers and original CD that are available on the web is run. in both cases it stays in the registration process and association to mydlink. when performing the process from the same happens android devices and error is obtained.
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FurryNutz

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Re: NO cameras on mydlink since 8/4/16!!
« Reply #24 on: August 19, 2016, 08:13:27 AM »

IF LA D-Link mentioned that the camera was defective or faulty, its recommended to get the camera replaced. I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
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