• January 28, 2020, 07:08:24 PM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Pages: 1 [2] 3

Author Topic: DCS-935L, Video stream from your device was lost  (Read 9459 times)

Red90

  • Level 2 Member
  • **
  • Posts: 47
Re: DCS-935L, Video stream from your device was lost
« Reply #15 on: August 23, 2016, 08:58:53 AM »

I have left the UPnP settings at the default, which is UPnP Enabled on and UPnP Port Forward off.  I could play around with this, but would that only affect remote device access or streaming from outside of the LAN?  The problem remains when connecting locally within the LAN.
Logged

Red90

  • Level 2 Member
  • **
  • Posts: 47
Re: DCS-935L, Video stream from your device was lost
« Reply #16 on: August 23, 2016, 09:01:00 AM »

For what it is worth, I downgraded to 1.07 and it have been working for an hour.  I'll leave it like that until it fails again and try farting with port forwarding.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 48250
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: DCS-935L, Video stream from your device was lost
« Reply #17 on: August 23, 2016, 09:08:06 AM »

See how it works out.

uPnP Port Fowarding should be enabled if you have more than one camera online at the same time.

Keep us posted.
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

RYAT3

  • Level 10 Member
  • *****
  • Posts: 2135
Re: DCS-935L, Video stream from your device was lost
« Reply #18 on: August 23, 2016, 09:52:54 AM »

What are you doing when the video is lost? Where are you seeing this message?

There is no message.  The app or browser or mydlink connects to the camera.  You just get a blank video view with no errors.

Are the cameras hot when video is lost?

As a test,  back all cameras down to 480p. Or go to 720p/5 fps. .. does the same issue remain? 

You are using at least cat4 ethernet wires?  At least something that can do 100 Mbps.
Logged

Red90

  • Level 2 Member
  • **
  • Posts: 47
Re: DCS-935L, Video stream from your device was lost
« Reply #19 on: August 23, 2016, 09:56:56 AM »

Are the cameras hot when video is lost?

As a test,  back all cameras down to 480p. Or go to 720p/5 fps. .. does the same issue remain? 

You are using at least cat4 ethernet wires?  At least something that can do 100 Mbps.

Camera is not hot.  Running at 480p.  These cameras do not have a cable connection.  They are WIFI only.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 48250
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: DCS-935L, Video stream from your device was lost
« Reply #20 on: August 23, 2016, 10:14:39 AM »

What Mfr and model is the main host router?
How many cameras do you have online all at the same time?
How many other wireless devices besides cameras do you have connected to the main host router?

Would be interesting to see if the 935L works for a period of time on newer FW code if it's the only camera online and connected...

Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

Red90

  • Level 2 Member
  • **
  • Posts: 47
Re: DCS-935L, Video stream from your device was lost
« Reply #21 on: August 23, 2016, 10:41:11 AM »

What Mfr and model is the main host router?
How many cameras do you have online all at the same time?
How many other wireless devices besides cameras do you have connected to the main host router?

Would be interesting to see if the 935L works for a period of time on newer FW code if it's the only camera online and connected...

The main router is an ASUS RT-AC66U.  The camera is currently connected to a Linksys E2000 which is only acting as a switch.  I trialled connecting to the ASUS and the result was the same.

There are two other cameras.

Lots of devices are connected.  I'm not about to shutdown the whole network because Dlink can't make reliable firmware.  The piece of junk should just work and be 100% reliable.  I've had 3 dlink camera on the network for many years without issue.  I'm not wanting to be the beta tester for their firmware.  If it can't happily get along with the rest of the devices, it is coded improperly.

Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 48250
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: DCS-935L, Video stream from your device was lost
« Reply #22 on: August 23, 2016, 12:08:21 PM »

You'll need to keep the version of FW that's working for you if it seems to fix this issue or return the unit. So far your the only one reporting this issue with current FW versions. I'll pass this on to D-Link for review.

Good Luck.
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

Red90

  • Level 2 Member
  • **
  • Posts: 47
Re: DCS-935L, Video stream from your device was lost
« Reply #23 on: August 23, 2016, 12:26:15 PM »

Well it seems to have died.  I guess I will try the port forwarding as a last ditch effort.  dlink email support gave up after telling me to "update the firmware".
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 48250
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: DCS-935L, Video stream from your device was lost
« Reply #24 on: August 23, 2016, 12:32:49 PM »

I recommend phone support. Experience seems to have better results with phone support.

Id do a factory reset, manually load the FW again, factory reset and set up from scratch. If this doesn't seem to help, then the unit may just be bad.

Can you test the power adapter output voltage so it matches what is printed on the sticker?
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

RYAT3

  • Level 10 Member
  • *****
  • Posts: 2135
Re: DCS-935L, Video stream from your device was lost
« Reply #25 on: August 23, 2016, 12:43:27 PM »

Well it seems to have died.  I guess I will try the port forwarding as a last ditch effort.  dlink email support gave up after telling me to "update the firmware".

So you have logged into the cameras f/w web page?

Does that video stream also die?  Are you using h264 for profile 1?
Logged

Red90

  • Level 2 Member
  • **
  • Posts: 47
Re: DCS-935L, Video stream from your device was lost
« Reply #26 on: August 23, 2016, 12:59:59 PM »

I recommend phone support. Experience seems to have better results with phone support.

Id do a factory reset, manually load the FW again, factory reset and set up from scratch. If this doesn't seem to help, then the unit may just be bad.

Can you test the power adapter output voltage so it matches what is printed on the sticker?

I have done a factory reset and firmware upload.  The results were the same.

It uses a mini USB power supply.  I could check it, but seeing as everything else continues to work properly other than the video stream, I would doubt it.

I find it ridiculous that I would need to waste time on phone support.  Dlink must be able to access the camera directly and troubleshoot themselves...  At least respond with an email saying they do not know.


Logged

Red90

  • Level 2 Member
  • **
  • Posts: 47
Re: DCS-935L, Video stream from your device was lost
« Reply #27 on: August 23, 2016, 01:07:14 PM »

So you have logged into the cameras f/w web page?

Does that video stream also die?  Are you using h264 for profile 1?

Yes, you can log into the cameras directly on the LAN or through the mydlink page remotely and change any settings while the video is dead.

This camera does not have video profile choices.  You can see the manual here: http://d2okd4tdjucp2n.cloudfront.net/DCS-935L/DCS-935L_A1_Manual_v1.01(WW).pdf  It is different than other dlink cameras I've used in that you can't force it to stream in one type of video.  As far as I can tell, it must stream  H.264 and MJPEG at the same time.  Quite a strange setup.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 48250
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: DCS-935L, Video stream from your device was lost
« Reply #28 on: August 23, 2016, 03:27:08 PM »

We find that phone support is best for more information and help. Also you can talk to them about remote access at that point as well. They wont do any remote access via email support. I found that email support is fairly generic support and something like this need level 2 or higher support.

I recommend phone support. Experience seems to have better results with phone support.

Id do a factory reset, manually load the FW again, factory reset and set up from scratch. If this doesn't seem to help, then the unit may just be bad.

Can you test the power adapter output voltage so it matches what is printed on the sticker?

I have done a factory reset and firmware upload.  The results were the same.

It uses a mini USB power supply.  I could check it, but seeing as everything else continues to work properly other than the video stream, I would doubt it.

I find it ridiculous that I would need to waste time on phone support.  Dlink must be able to access the camera directly and troubleshoot themselves...  At least respond with an email saying they do not know.
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

Red90

  • Level 2 Member
  • **
  • Posts: 47
Re: DCS-935L, Video stream from your device was lost
« Reply #29 on: August 26, 2016, 07:42:08 PM »

I exchanged the camera for another one and it is working fine.
Logged
Pages: 1 [2] 3