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Author Topic: MyDlink extern registration fails  (Read 2243 times)

Shensho089

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MyDlink extern registration fails
« on: April 11, 2016, 09:50:49 AM »

Hi,

i have the DCS-800L DLink Pet Eye camera setup at home, localy this thing works perfectly but i'm not abel to make/register my device online/make an account for mydlink.

my camera is connected to our wi-fi network as is my phone. the moment i try externally: no mydlink camera detected.
see pictures below (its in dutch)

pls help







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FurryNutz

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Re: MyDlink extern registration fails
« Reply #1 on: April 11, 2016, 10:17:53 AM »

Camera:
Link>Welcome!

  • What Hardware version is your DCS? Look at the sticker behind or under the camera.
  • Link>What Firmware version is currently loaded? Found on the DCSs web page under status.


What Mfr and model is the main host router?
Did you walk thru the set up wizard software and have the software associate the camera with a mydlink account during the set up process?
Review the user manual for set up and configuration...
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Shensho089

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Re: MyDlink extern registration fails
« Reply #2 on: April 11, 2016, 11:04:34 AM »

Camera:
Link>Welcome!

  • What Hardware version is your DCS? Look at the sticker behind or under the camera.
  • Link>What Firmware version is currently loaded? Found on the DCSs web page under status.


What Mfr and model is the main host router?
Did you walk thru the set up wizard software and have the software associate the camera with a mydlink account during the set up process?
Review the user manual for set up and configuration...

Hi, thank you for your reply,

the firmware= Ver.: 1.00

i do not have a mydlink account, its what i'm trying to make but it requires me to connect with the camera but for some reason it doesn't find him, but locally it does, its very strange and frustrating because i've follew the user manual from top to bottom 10 times already. if the app were to find my camera and i could setup my account for mydlink i think that problem would be resolved but its the connection that fails, but when i look for it locally i'm connected and my image is comming through 100% and clear.
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FurryNutz

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Re: MyDlink extern registration fails
« Reply #3 on: April 11, 2016, 11:12:16 AM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
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Shensho089

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Re: MyDlink extern registration fails
« Reply #4 on: April 12, 2016, 08:07:08 AM »

Hi,

thx for your quick reply, i've got hopefully this camera working externally, still requires testen, (i'm upgrade firmware atm) but i think i'm already at a good start here)

what i did:
i contacted support and they told me to download the d-link home app and create my account there and then logg in on the dlink lite app.
then:
i totally resetted the camera and started all over with the process of installing the camera, and the last part it asked me if i wanted to add the camera to my account and it worked. but as i said before it still requires testing.

i'll update when tested but i'm pretty sure it will work now.

the only thing i have left to replace is the power supply since this isn't working i think its the contact but there are enough alternate power supplys with micro usb cable :-)
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Shensho089

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Re: MyDlink extern registration fails
« Reply #5 on: April 12, 2016, 08:46:07 AM »

just finished upgrading and i've tested it with 4G just outside and its working perfectly.

thx for the support!!
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FurryNutz

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Re: MyDlink extern registration fails (RESOLVED)
« Reply #6 on: April 12, 2016, 09:25:26 AM »

Glad you got it working. Thank you for sharing the process. Hope it helps future users.

Enjoy.  ;)
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