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Author Topic: app black screen on iPod Touch  (Read 3450 times)

chumonger

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app black screen on iPod Touch
« on: March 14, 2016, 06:24:55 AM »

D-Link email support suggested I post my issue here.

Case ID is C6823899
mydlink home app (v3.0.4) only shows black/blank screen on my iPod Touch.  myDlink lite app works fine.

Model number MD723LL/A
iOS version 9.2.1 (13D15)
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FurryNutz

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Re: app black screen on iPod Touch
« Reply #1 on: March 14, 2016, 07:02:02 AM »

Try uninstalling, reboot Touch then re-installing. v3.0.4 is working for me on my iPhone 6P with iOS v9.2.1
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chumonger

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Re: app black screen on iPod Touch
« Reply #2 on: March 14, 2016, 12:02:38 PM »

Nope, still black screen.
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chumonger

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Re: app black screen on iPod Touch
« Reply #3 on: March 15, 2016, 06:29:11 AM »

Seems like other iPod Touch users have black screen or crash issues with v3.0.4.

https://sensortower.com/ios/us/d-link-corporation/app/mydlink-home/888259383
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FurryNutz

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Re: app black screen on iPod Touch
« Reply #4 on: March 15, 2016, 06:52:24 AM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
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chumonger

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Re: app black screen on iPod Touch
« Reply #5 on: May 03, 2016, 10:15:12 AM »

Updated to the new myDLink Home version, same black screen issue on iPod Touch.
Awesome product.  /s
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FurryNutz

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Re: app black screen on iPod Touch
« Reply #6 on: May 03, 2016, 10:44:38 AM »

Have you got on the phone and talked to D-Link support directly? We find phone support results in more immediate help and information.
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chumonger

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Re: app black screen on iPod Touch
« Reply #7 on: May 04, 2016, 01:10:58 PM »

Talking to DLink support via email (Case ID C6823899). 
Sent them the same update I wrote above.  Their response today was that they have no ETA on a fix.  Awesome.
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FurryNutz

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Re: app black screen on iPod Touch
« Reply #8 on: May 04, 2016, 02:03:07 PM »

Looks like they are aware of it. Please be patient for the fix.

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MaryBono

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Re: app black screen on iPod Touch
« Reply #9 on: October 17, 2018, 03:33:08 AM »

1. Upgrade your app or your iOS.
2. Use RecoveryToo Fix Recovery can fix iPod Touch black screen problem.
« Last Edit: October 18, 2018, 03:17:49 AM by MaryBono »
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