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Author Topic: How does d-Link access a camera for remote viewing?  (Read 4763 times)

goldberry

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How does d-Link access a camera for remote viewing?
« on: August 05, 2015, 06:55:50 AM »

I use a DCS-930LB1 to monitor thermometers for temperature and humidity at our seasonal Florida condo and also have set up motion detection.

The ISP setup for our condo unit appears to be the complex has a higher-level router doing NAT (network address translation) The router has the public IP address assigned to it and every device behind the router shares that public IP. Each device on the LAN (local area network) has a private IP address such as 192.168.x.x
I have tried to access my router remotely in order to reboot as sometimes the camera goes down and a reboot from power disruption seems to get it back up. Without a assistance from my ISP (opening a port for me) which they will not provide I have been unable to get into my router.

I am trying to understand how my camera is contacted by D-Link software on my PC and mobile apps. I assume that when I request an image or stream a connection must occur through my router to the cameras ip address. Can someone explain how this works and if anybody can think of a way to reboot the camera or router. Would a d-link cloud enabled router be of assistance currently I have a TP-LINK TL-WR841N router.

Any help/advise would be welcome
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FurryNutz

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Re: How does d-Link access a camera for remote viewing?
« Reply #1 on: August 05, 2015, 07:20:40 AM »

mydlink.com Supported Browsers
Internet Explorer 7 or higher (32-bit) - Add mydlink.com to the "Compatibility View" exceptions list.
Firefox 12 or higher
Chrome 20 or higher
Safari 6 or higher (Mac OS only)
http://forums.dlink.com/index.php?topic=62395.0
IE 11 and DLINK Active X Install
 A quick workaround is to enable developer mode (F12), go to the button icon on the right (Emulation) and select "Internet Explorer 10" instead of "Edge" on Document Mode.

 Please review:
Links>mydlink and Browser FAQ
DCS Cloud (L) Series Camera Configuration and Mydlink.com

For Android and iPhone there is Mydlink Lite for viewing cameras...
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goldberry

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Re: How does d-Link access a camera for remote viewing?
« Reply #2 on: August 05, 2015, 10:37:45 AM »

Usually have no problem accessing the camera with FF 28.

What I am trying to understand is how does my camera get contacted by mobile app or browser software. It somehow must tunnel through my router. I cannot get into my router from a remote location so wondering how D-Link does.
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FurryNutz

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Re: How does d-Link access a camera for remote viewing?
« Reply #3 on: August 05, 2015, 10:49:42 AM »

Once the camera is set up using the software installer application on PC, it will ask you to register with mydlink services. You'll create a account there using a email and pw. Once this happens the camera will be associated with the account. Then when you open the phone app, you can use the email and PW used for the account to access the camera remotely. You can then also access the camera from mydlink.com using a PC from a remote location as well.
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RYAT3

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Re: How does d-Link access a camera for remote viewing?
« Reply #4 on: August 05, 2015, 02:03:20 PM »

He's not asking how to do it.
He's asking how does dlink do it when he can't do it himself.  ::)
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FurryNutz

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Re: How does d-Link access a camera for remote viewing?
« Reply #5 on: August 05, 2015, 03:03:11 PM »

Well that would be knowledge kept to D-Link...  ;)
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goldberry

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Re: How does d-Link access a camera for remote viewing?
« Reply #6 on: August 05, 2015, 04:06:13 PM »

He's not asking how to do it.
He's asking how does dlink do it when he can't do it himself.  ::)

Thats what I would like to know, maybe it will help me maybe not

I guess my fallback is put the router on a timer and shut it down  daily for a brief spell. Maybe the reboots will keep my camera connected.
« Last Edit: August 05, 2015, 05:33:02 PM by goldberry »
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RYAT3

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Re: How does d-Link access a camera for remote viewing?
« Reply #7 on: August 06, 2015, 05:09:26 AM »

There are devices to do that.

I don't have or use any, but this should give you some ideas about power cycling automated.

http://3gstore.com/search/reboot/

You could probably also ditch your condos network and get a usb stick (4g) and get a router that supports that.  They also have routers that have failover to a usb stick.

Not sure how dlink cam will play in that situation for direct access via ip.. it might be one or the other and the cloud stuff should work on either. I haven't had the need to do this either.

Let us know what you do.

Also maybe find some network genius who can figure out what to do.  The key probably lies in what exactly the condo is doing.  Maybe you aren't constructing the router ip address and using port forwarding correctly.   It's probably acting like a big switch for everyone that's a little locked down.  I'll reread your post and let it sink in some more.

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FurryNutz

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Re: How does d-Link access a camera for remote viewing?
« Reply #8 on: August 06, 2015, 06:53:22 AM »

If your having issues at the router, then you need to check on this. Routers usually don't need any power cycles. IF they do then there is a problem that needs to be checked out. Interferences and surroundings can effect WiFi and routers and good operation.
You can review this. It's tailored towards D-Link routers however you can use it to help troubleshoot other routers as well:
Router Troubleshooting Suggestions and Tips
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PAFL

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Re: How does d-Link access a camera for remote viewing?
« Reply #9 on: August 07, 2015, 04:34:57 PM »

I have a similar setup.  I have a condo in FL and live in PA.  The camera has a local IP 192.168.1.X and a port set to 80.  The public address is 97.XX.XX.XX  The router port forwards the camera port 80 to port 8080  or some other number.  so if I type in 97.XX.XX.XX:8080 I can connect to the camera directly.   To find out  the external port.  You can log into the router and look at the PPnP settings.  If not use MyDlink.com go to you camera "advanced settings" when it opens a new a new window you will see the address and the port in the address.  (this does not work in firefox  works in Chrome)

Hope this helps it took me a while to figure this out.
 
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FurryNutz

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Re: How does d-Link access a camera for remote viewing?
« Reply #10 on: August 09, 2015, 08:37:17 AM »

This works if your in a single NAT condition. Glad it works for you.

I have a similar setup.  I have a condo in FL and live in PA.  The camera has a local IP 192.168.1.X and a port set to 80.  The public address is 97.XX.XX.XX  The router port forwards the camera port 80 to port 8080  or some other number.  so if I type in 97.XX.XX.XX:8080 I can connect to the camera directly.   To find out  the external port.  You can log into the router and look at the PPnP settings.  If not use MyDlink.com go to you camera "advanced settings" when it opens a new a new window you will see the address and the port in the address.  (this does not work in firefox  works in Chrome)

Hope this helps it took me a while to figure this out.
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