• November 29, 2020, 05:59:52 AM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Pages: 1 2 [3] 4

Author Topic: Slow Internet Performance Android Smartphones using DIR-890L (WORK AROUND)  (Read 27762 times)

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49370
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Slow Internet Performance Android Smartphones using DIR-890L
« Reply #30 on: June 16, 2015, 07:17:46 AM »

Thank you for posting this information. I presume D-Link is fully aware of the issue and will be taking steps to correct it soon. I'll ask around and see if there is any more information I can get. I presume this will be fixed with  the next FW release.

Please be patient.

First, I apologize for not keeping this post up-to-date. I got a call from DLINK Network Engineering and ran through many different tests with no successful resolution. It was determined by the NW Engineer that I may have a defective router so, they sent me a new one.

Same exact issue with the new router. I communicated that to the NW Engineer.

I have not heard back from my email stating the problem is not with the HW.
Logged
Cable: 1Gb/50Mb>NetGear CAX80>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49370
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Slow Internet Performance Android Smartphones using DIR-890L
« Reply #31 on: June 17, 2015, 12:11:36 PM »

So until this issue is fully review and understood by D-Link and we can presume that Android may have some part in this as well. Users should go over to the Android forums as it was suggested that there maybe some help and information regarding this. It was mentioned that maybe disabling power saving features on Android phones or rebooting the phone after deleting any saved WiFi profiles and setting up again may help with some issues seen with Android phones. Please post if you find any resolution for this...

D-Link is aware of this and is working on it. If anyone needs immediate help and information regarding this, please phone contact D-Link and or Android support.

Please be patient.
« Last Edit: June 17, 2015, 12:32:38 PM by FurryNutz »
Logged
Cable: 1Gb/50Mb>NetGear CAX80>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Fiasco00

  • Level 1 Member
  • *
  • Posts: 7
Re: Slow Internet Performance Android Smartphones using DIR-890L
« Reply #32 on: June 17, 2015, 12:24:29 PM »

Thanks for the advice, I tried removing the WiFi name that was saved in my phone and rebooting and it did not help. As far as Samsung goes, I do not own any Samsung products, only LG, Motorola, and Asus. It is obviously a problem with the router communicating with Android devices. When running a speed test via the Ookla app, it takes about a minute for the app to locate a server, and then when it actualy runs the test the speeds are fine. If I try to open Google.com in my browser, you can see that data is going back and forth but nothing actually happens for 20-30 seconds, and then when data IS sent, it is super slow.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49370
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Slow Internet Performance Android Smartphones using DIR-890L
« Reply #33 on: June 17, 2015, 12:31:32 PM »

Does Android have a specific forum? You might check and see if anything has been posted there as well...
« Last Edit: June 17, 2015, 12:44:35 PM by FurryNutz »
Logged
Cable: 1Gb/50Mb>NetGear CAX80>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Fiasco00

  • Level 1 Member
  • *
  • Posts: 7
Re: Slow Internet Performance Android Smartphones using DIR-890L
« Reply #34 on: June 17, 2015, 12:48:18 PM »

THANKS!!! for all the help and suggestions.

This issue APPEARS to be solved for me.

All I had to do was DISABLE IPV6.

Let me know if this issue works for the rest of you guys. I will report back if anything changes, but this appears to have solved the problem. apparently by default Android devices try to use IPV6.
Logged

Fiasco00

  • Level 1 Member
  • *
  • Posts: 7
Re: Slow Internet Performance Android Smartphones using DIR-890L
« Reply #35 on: June 17, 2015, 12:53:01 PM »

Also, speed tests on my phone AND laptop seem to be faster with IPV6 disabled.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49370
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Slow Internet Performance Android Smartphones using DIR-890L
« Reply #36 on: June 17, 2015, 12:53:32 PM »

Kewl, awesome information. Thank you for posting.

Is IPv6 enabled on the router? You might run a test and disable IPv6 there if your ISP doesn't offer native IPv6 services.

Hope this helps other users.
Logged
Cable: 1Gb/50Mb>NetGear CAX80>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

robertiles

  • Level 1 Member
  • *
  • Posts: 15
Re: Slow Internet Performance Android Smartphones using DIR-890L
« Reply #37 on: June 17, 2015, 01:52:03 PM »

Well, disabling IPV6 on the router seems to be promising... I won't be able to test it until next week as I am out of town but I am hoping this ends the issue. I did do some digging and Comcast is only 25% complete in their IPV6 rollout.... 

Thanks.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49370
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Slow Internet Performance Android Smartphones using DIR-890L
« Reply #38 on: June 17, 2015, 01:56:07 PM »

Let us now when you can. Interested in if this is a good fix. We'll need to let Android know. I've notified D-Link already.

Good Luck.  ;)

Well, disabling IPV6 on the router seems to be promising... I won't be able to test it until next week as I am out of town but I am hoping this ends the issue. I did do some digging and Comcast is only 25% complete in their IPV6 rollout.... 

Thanks.
Logged
Cable: 1Gb/50Mb>NetGear CAX80>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Fiasco00

  • Level 1 Member
  • *
  • Posts: 7
Re: Slow Internet Performance Android Smartphones using DIR-890L
« Reply #39 on: June 17, 2015, 02:17:49 PM »

Just a couple more quick notes that may help Dlink and Android users.

The latest version of Android 5.0 and up claims to be IPV6 compatible, it is NOT however DHCPv6 compatible which I suspect may be the issue.

I use Time Warner cable for internet, according to them, they have rolled out IPV6 to over 90% of their users.

The odd thing for me is, I upgraded from a Linksys ea6500 router which also had IPV6 enabled, but never had this issue, I still suspect it's a firmware issue within the DIR-890L.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49370
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Slow Internet Performance Android Smartphones using DIR-890L
« Reply #40 on: June 17, 2015, 02:30:17 PM »

Would be kind of hard to validate if the FW on the DIR890L would be to fully blame here. It maybe a behavioral condition of the Android code that is not correctly detecting if the router has IPv6 enabled or has a native connection to the ISP services with IPv6 protocols enabled. I presume that both D-Link and Android will be looking closely at this issue. I recommend that you notify Android of your findings as well.

One test to try. Set local connection only for IPv6 on the DIR-890L router and then re-enable IPv6 on the phone and test again.
« Last Edit: June 17, 2015, 02:31:49 PM by FurryNutz »
Logged
Cable: 1Gb/50Mb>NetGear CAX80>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

Fiasco00

  • Level 1 Member
  • *
  • Posts: 7
Re: Slow Internet Performance Android Smartphones using DIR-890L
« Reply #41 on: June 17, 2015, 02:34:19 PM »

I will be submitting a big report to Android as well, this will be the last thing I post here, but it does in fact look like the DHCPv6 is the issue, some people have change the setting in their routers to allow a "stateless" configuration. It does in fact appear to be an Adnroid issue as this is reported on several different router. Here is a link to the bug report which may help the engineers at Dlink understand the issue or find a permanent work around.

Thanks for all of your help FurryNutz!!

https://code.google.com/p/android/issues/detail?id=79576&q=ipv6%205.0&colspec=ID%20Type%20Status%20Owner%20Summary%20Stars
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49370
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Slow Internet Performance Android Smartphones using DIR-890L
« Reply #42 on: June 17, 2015, 03:40:32 PM »

And thank you for posting information about this. I'll make sure D-Link gets this information for review.

Enjoy.  ;)
Logged
Cable: 1Gb/50Mb>NetGear CAX80>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.

robertiles

  • Level 1 Member
  • *
  • Posts: 15

I changed my router IPV6 config to LOCAL CONNECTIVITY ONLY (as I saw no way to turn if off).  I no longer have any issues with my Android devices.  I consider this Workaround, a SUCCESS.  YAY!!!!!   I will let the NW Engineer I was working with know.

THANKS.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49370
  • D-Link Global Forum Moderator
    • Router Troubleshooting

Awesome. Thanks for the confirmation. I hope this will help D-Link and Android come up with a good solution.

 ;)
Logged
Cable: 1Gb/50Mb>NetGear CAX80>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.
Pages: 1 2 [3] 4