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Author Topic: PPPOE Disconnected  (Read 7573 times)

chaitanyakumar0

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PPPOE Disconnected
« on: April 19, 2015, 11:23:54 AM »

Hi All,

I was using my dlink router till evng and I have powered off coz i m not using it. After 3 hrs I turned it on again and i wasnt able to get internet with it but it is connected to my router. When I logged into the router, it says PPPOE disconnected. I go to status page and click connect, but it is not connecting. Can someone help me here?



Chaitanya.
« Last Edit: April 19, 2015, 11:26:04 AM by chaitanyakumar0 »
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FurryNutz

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    • Router Troubleshooting
Re: PPPOE Disconnected
« Reply #1 on: April 19, 2015, 11:50:29 AM »

Link>Welcome!

  • What Hardware version is your router? Look at sticker under the router case.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?
  • Are you wired or wireless connected to the router?
  • Has a Factory Reset been performed?



Internet Service Provider and Modem Configurations
  • What ISP Modem Mfr. and model # do you have?
  • What ISP Modem service link speeds UP and Down do you have?
  • By-pass the main host router and check internet connection by connecting a wired LAN PC directly to the ISP modem to verify connection access and ISP speeds.
  • Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.
  • Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
  • For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.

I recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. For DSL or Fiber service lines, ensure that the ISP is using good working phone or cable lines to the DSL modem and that the phone lines are filtered correctly. For cable Internet, RG-6 coaxial cable is needed, not RG-59. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. I recommend having the ISP service physically check the lines going from the out side to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.
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Go Here>Router Troubleshooting