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Author Topic: MyDlink Lite and IOS8 ridiculous......  (Read 9166 times)

FurryNutz

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Re: MyDlink Lite and IOS8 ridiculous (RESOVED)
« Reply #15 on: November 20, 2014, 09:52:19 AM »

The v3.4.0 app has been updated and released and is now live on Apples Store. I've loaded it and it works. Opened the app and didn't have to enter in any info. Automatically found my devices and connected to them.

http://forums.dlink.com/index.php?topic=59737.0
« Last Edit: November 20, 2014, 09:54:17 AM by FurryNutz »
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RNajarian

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still not working after Nov 24, 2014 update
« Reply #16 on: November 29, 2014, 07:38:12 AM »

After literally one hundred desperate attempts to see if the developers fixed the iOS v.8.1.1  VERIFICATION  MAIL EXPIRED nightmare I submitted a ticket to have it repaired.

Long story short.... Customer service is lacking.  Issue still not resolved

The so called "work around" did not work.

The flurry of updates in mid-late November to the assorted DLink apps for iOS did not work

I have since disabled auto-updates to apps in App Store, the previous version allowed quick switching from my 5 cameras WITHOUT CONSTANTLY RELOGGING IN. I wish it had never auto updated in the first place

You would think this problem would elicit some sense of urgency in DLinks part, the company line "the developers are aware of the problem" is of no comfort one week later.
« Last Edit: November 29, 2014, 07:42:59 AM by RNajarian »
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FurryNutz

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Re: still not working after Nov 24, 2014 update
« Reply #17 on: November 29, 2014, 11:19:32 AM »

This problem was resolved in the v3.4.0 update. I've confirmed this with my own iPhone and it's now working.

I'd remove the application from your phone fully, reboot the phone, then re-install the application again and re-enter the account information and see if it works.

After literally one hundred desperate attempts to see if the developers fixed the iOS v.8.1.1  VERIFICATION  MAIL EXPIRED nightmare I submitted a ticket to have it repaired.

Long story short.... Customer service is lacking.  Issue still not resolved

The so called "work around" did not work.

The flurry of updates in mid-late November to the assorted DLink apps for iOS did not work

I have since disabled auto-updates to apps in App Store, the previous version allowed quick switching from my 5 cameras WITHOUT CONSTANTLY RELOGGING IN. I wish it had never auto updated in the first place

You would think this problem would elicit some sense of urgency in DLinks part, the company line "the developers are aware of the problem" is of no comfort one week later.
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RNajarian

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Re: MyDlink Lite and IOS8 ridiculous......
« Reply #18 on: November 29, 2014, 06:58:35 PM »

Ok it seems our moderator needs to moon lite at tech support.

Your suggestion worked!!!

Thank you


All is well in my world

Thanks
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FurryNutz

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Re: MyDlink Lite and IOS8 ridiculous (RESOLVED)
« Reply #19 on: November 30, 2014, 04:47:38 AM »

Enjoy, ;)

Ok it seems our moderator needs to moon lite at tech support.

Your suggestion worked!!!

Thank you


All is well in my world

Thanks
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RNajarian

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Re: MyDlink Lite and IOS8 ridiculous......
« Reply #20 on: December 01, 2014, 11:18:03 AM »

ok  I may have spoken too soon.

I uninstalled DLink Lite- DLink + - My DLink Home reinstalled all of them and they seemed to work normally for a day.

Today I tried checking the cameras and got the same ACCOUNT EMAIL VERIFICATION EXPIRED notice, I requested a verification Email, clicked on the link from a PC where the error message said "Link Expired"

After signing in onto my account I exited and tried to reenter the iOS app, and got the same VERIFICATION error/notice

Any suggestions?? I am frustrated

Thanks
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FurryNutz

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Re: MyDlink Lite and IOS8 ridiculous......
« Reply #21 on: December 01, 2014, 11:26:13 AM »

Try clearing all browser caches before opening any links or apps. Then try the verification process again. Sounds the the verification process did not complete correctly.

If this continues to happen or you can't seem to fix it, Lets phone contact your regional D-Link support office ON THE PHONE and talk to someone there about completing the verification process correctly and fully.
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RNajarian

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Re: MyDlink Lite and IOS8 ridiculous......
« Reply #22 on: December 02, 2014, 09:26:20 AM »

Yes I have tried all of that.

When I spoke with tech support last week they stated they were aware of this problem. I repeated the error I was getting VERIFICATION MAIL EXPIRED  and they assured me they were aware of this and were working on it.

When I delete cookies, delete the app and reinstall the app it will work a few times then inevitably I will get the VERIFICATION MAIL EXPIRED message again. This problem exists for all DLINK apps for the iPhone.

So I am ready to seek help from a tech guy.  Any suggestions
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FurryNutz

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Re: MyDlink Lite and IOS8 ridiculous......
« Reply #23 on: December 03, 2014, 07:35:36 AM »

I recommend waiting a few days to see if the problem clears up. If D-Link acknowledged that there was a problem, they need some time to fix it. Call back again to check on the status.

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