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Author Topic: Cannot register with mydlink  (Read 4387 times)

Net99

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Cannot register with mydlink
« on: September 06, 2014, 01:49:04 AM »

I have a DIR-845L cloud router with FW 1.02 (upgraded from the initial version 1.01). I registered the router with mydlink service without using the wizard and everything worked fine. I changed some settings and then rebooted the router. After rebooting, the router did not respond and hung. I did a reset of the router using the reset button. After the reset was done, I had to register with mydlink service again. However, it is not possible to register with this service anymore. Every time I click on MYDLINK SETTINGS > Register mydlink Service, I get an empty page (I see only the orange colored banner with the logo of D-Link with the narrow black colored banner above it where you can see the information about the hardware version and the firmware version of the router) and have no option anymore except typing the IP address of the router in the address bar and return to the main page of the router.

Any idea how I can register with mydlink service? 
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FurryNutz

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Re: Cannot register with mydlink
« Reply #1 on: September 07, 2014, 12:07:51 PM »

Link>Welcome!

  • What Hardware version is your model? Look at sticker under modem.
  • Link>What Firmware version is currently loaded? Found on the modems web page under status.
  • What region are you located?


Link>Welcome!

  • What region are you located?
  • Are you wired or wireless connected to the router?
  • Was a Factory Reset performed before and after any firmware updates then set up from scratch?
FW Update Process
  • Was the router working before any firmware updates?

Registration of the router with mydlink.com should be performed thru the mydlink option on the routers web page.

Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?

PC 3rd Party Security Software Configurations
  • Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
  • Turn off all devices accept for one wired LAN PC while testing.
  • Disable any downloading client software managers, i.e. Torrents or similar.


PC Web Browser Configurations
What browser are you using?
Try Opera or FF? If IE 8, 9, 10 or 11, set compatibility mode and test again.
Disable any security browser Add-ons like No Script and Ad-Block or configure them to allow All Pages when connected to the router.
Clear all browser caches.
Be sure to log into the Admin account on the router.
Try turning off these features in Chrome:
Top right corner, little bars for options > Settings > Settings (on left) > Show advanced settings.
Uncheck these:
Use a web service to help resolve navigation errors
Use a prediction service to help complete searches and URLs typed in the address bar
Predict network actions to improve page load performance
Enable phishing and malware protection

mydlink.com Supported Browsers
Internet Explorer 7 or higher (32-bit) - Add mydlink.com to the "Compatibility View" exceptions list.
Firefox 12 or higher
Chrome 20 or higher
Safari 6 or higher (Mac OS only)

Ensure your Java.com program has been updated as well on the managing PC.
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"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

Net99

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Re: Cannot register with mydlink
« Reply #2 on: September 08, 2014, 09:18:13 AM »

Hello,

What Hardware version is your model?
Hardware Version : A1

What Firmware version is currently loaded?
Firmware Version : 1.02

What region are you located?
Europe

Are you wired or wireless connected to the router?
Wired

Was a Factory Reset performed before and after any firmware updates then set up from scratch?
Yes

Was the router working before any firmware updates?
Yes

- Registration of the router with mydlink.com should be performed thru the mydlink option on the routers web page.
This is how I did before and after upgrading the router

What ISP Service do you have? Cable or DSL?
Cable

What ISP Modem Mfr. and model # do you have?
N/A

Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
It is done.

Turn off all devices accept for one wired LAN PC while testing.
It is done.

Disable any downloading client software managers, i.e. Torrents or similar.
N/A

What browser are you using?
Safari the latest version

Disable any security browser Add-ons like No Script and Ad-Block or configure them to allow All Pages when connected to the router.
I have no problem connecting. Changing other settings is done successfully.

Clear all browser caches.
Will do.

Be sure to log into the Admin account on the router.
I only log into the router with the Admin account.
Logged

FurryNutz

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Re: Cannot register with mydlink
« Reply #3 on: September 08, 2014, 09:50:48 AM »

Try a different browser to test as well.'



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"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

FurryNutz

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    • Router Troubleshooting
Re: Cannot register with mydlink
« Reply #4 on: September 22, 2014, 09:09:47 AM »

Any status on this?

Hello,

What Hardware version is your model?
Hardware Version : A1

What Firmware version is currently loaded?
Firmware Version : 1.02

What region are you located?
Europe

Are you wired or wireless connected to the router?
Wired

Was a Factory Reset performed before and after any firmware updates then set up from scratch?
Yes

Was the router working before any firmware updates?
Yes

- Registration of the router with mydlink.com should be performed thru the mydlink option on the routers web page.
This is how I did before and after upgrading the router

What ISP Service do you have? Cable or DSL?
Cable

What ISP Modem Mfr. and model # do you have?
N/A

Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
It is done.

Turn off all devices accept for one wired LAN PC while testing.
It is done.

Disable any downloading client software managers, i.e. Torrents or similar.
N/A

What browser are you using?
Safari the latest version

Disable any security browser Add-ons like No Script and Ad-Block or configure them to allow All Pages when connected to the router.
I have no problem connecting. Changing other settings is done successfully.

Clear all browser caches.
Will do.

Be sure to log into the Admin account on the router.
I only log into the router with the Admin account.
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

Net99

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  • Posts: 3
Re: Cannot register with mydlink
« Reply #5 on: September 22, 2014, 03:01:23 PM »

I used Firefox on PC to connect to the router instead of using Safari on Mac and I could register with the service mydlink. The page was displayed without any error. The problem was due to Safari.

Thank you for your support.

Kind regards,

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FurryNutz

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Re: Cannot register with mydlink (RESOLVED)
« Reply #6 on: September 22, 2014, 03:14:06 PM »

What version of Safari are you using? Mac or PC?

Safari 7.1 just came out for Max OSX 10.9 recently...

Glad you got it working.
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!