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Author Topic: The DSP-W215 makes my DIR-880 crash  (Read 2890 times)

dichaelen

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  • Posts: 6
The DSP-W215 makes my DIR-880 crash
« on: December 24, 2014, 01:52:21 AM »

Hi everyone,

This is Michael writing to you from Denmark.  I am the happy owner of several D-Link products and have considered myself a small D-Link-fan ever since my fantastic DIR-655 router. Now I have the DIR-880, which isn’t as geeky, but it does the job and is pretty fast. I also have some DCS-cameras on my network.
I am not sure whether to post this issue in the DSP-W215 section or the DIR-880. The DIR-880 is a HW revision A1 and runs firmware revision 1.02 (DHCP enabled and public IP – please ask for more info if needed!!). I was unable to update the DSP-W215 since my network crashes the moment it connects – so I guess it runs whatever firmware revision the first EU-version ships with.  The issue is as simple as it is incapacitating.
1: Everything runs smooth with 8 to 20 units on my network, which connects to both theLAN, 2.4GHz and the 5GHz WiFi.
2: After a very slow setup of the DSP-W215 it finally connects – in five seconds and the router crashes and becomes unavailable and the WiFi-SSIDs becomes invisible (naturally)
Every unit loses connection (naturally)
3: Router successfully recovers and all units reconnect and the second the DSP-W215 reconnects the same thing happens all over again and so it continues until I pull the DSP-W215 from the plug – finally a stable network.
I experienced exactly the same with the DAP-1320 (Wireless N300 Range Extender). Could it be the same radio chip or something like that? I am puzzled and in search of some special domain knowledge to solve this issue. I have notified D-Link if a firmware upgrade could be required.
Merry Christmas
Kind regards,
Michael
Logged
Cable:60Mb/60Mb> DIR-880, DCS-5222L rev. B1, DCS-2332, and a DSP-W215

FurryNutz

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Re: The DSP-W215 makes my DIR-880 crash
« Reply #1 on: December 24, 2014, 01:31:53 PM »

Link>Welcome!

Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?

Does it crash if you connect the DSP to the old router?
What Rev HW and what FW is loaded on the DIR-655?

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

FurryNutz

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    ▲ ▲
  • *****
  • Posts: 47906
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: The DSP-W215 makes my DIR-880 crash
« Reply #2 on: January 06, 2015, 10:57:46 AM »

Any status on this?  ??? You may have a faulty unit.

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

Hi everyone,

This is Michael writing to you from Denmark.  I am the happy owner of several D-Link products and have considered myself a small D-Link-fan ever since my fantastic DIR-655 router. Now I have the DIR-880, which isn’t as geeky, but it does the job and is pretty fast. I also have some DCS-cameras on my network.
I am not sure whether to post this issue in the DSP-W215 section or the DIR-880. The DIR-880 is a HW revision A1 and runs firmware revision 1.02 (DHCP enabled and public IP – please ask for more info if needed!!). I was unable to update the DSP-W215 since my network crashes the moment it connects – so I guess it runs whatever firmware revision the first EU-version ships with.  The issue is as simple as it is incapacitating.
1: Everything runs smooth with 8 to 20 units on my network, which connects to both theLAN, 2.4GHz and the 5GHz WiFi.
2: After a very slow setup of the DSP-W215 it finally connects – in five seconds and the router crashes and becomes unavailable and the WiFi-SSIDs becomes invisible (naturally)
Every unit loses connection (naturally)
3: Router successfully recovers and all units reconnect and the second the DSP-W215 reconnects the same thing happens all over again and so it continues until I pull the DSP-W215 from the plug – finally a stable network.
I experienced exactly the same with the DAP-1320 (Wireless N300 Range Extender). Could it be the same radio chip or something like that? I am puzzled and in search of some special domain knowledge to solve this issue. I have notified D-Link if a firmware upgrade could be required.
Merry Christmas
Kind regards,
Michael
« Last Edit: January 06, 2015, 11:01:17 AM by FurryNutz »
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

dichaelen

  • Level 1 Member
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  • Posts: 6
Re: The DSP-W215 makes my DIR-880 crash
« Reply #3 on: January 06, 2015, 12:39:19 PM »

I have tried to use my phone as hotspot and it works! This isolates the issue to DIR-880L and have received a beta firmware from D-Link, which I have not installed yet. But  an official 1.02b14 release should be on its way soon.
Logged
Cable:60Mb/60Mb> DIR-880, DCS-5222L rev. B1, DCS-2332, and a DSP-W215

FurryNutz

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    • Router Troubleshooting
Re: The DSP-W215 makes my DIR-880 crash
« Reply #4 on: January 06, 2015, 12:49:26 PM »

Install the beta you have and let us know if it fixes the problem you having.
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting