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Author Topic: HELP ME PLEASE my router always reboot in to recovery mode  (Read 2787 times)

iamtaely

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HELP ME PLEASE my router always reboot in to recovery mode
« on: September 14, 2016, 11:13:24 PM »

my router boot in to recovery mode only and can't use
now i'm flash firmware to it and still reboot to recovery mode
can anyone help me please thank you

before it brick my router cannot online to internet and i'm restart it and it came to recovery mode every time
i can't do anything more now
Thank you sorry for bad in english

this is my video when i flash firmware
https://youtu.be/4Hgjz9TeNeI
« Last Edit: September 15, 2016, 09:24:24 AM by iamtaely »
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FurryNutz

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Re: HELP ME PLEASE my router always reboot in to recovery mode
« Reply #1 on: September 15, 2016, 06:22:08 AM »

Link>Welcome!

  • What Hardware version is your router? Look at sticker under the router case.
  • Link>What Firmware version is currently loaded if you recall?
  • What region are you located?

If you are getting the recovery mode screen, See if you can download the current FW file from your regional D-Link support site or use this one from here:
http://forums.dlink.com/index.php?topic=65585.0

Once you get it downloaded, use IE or FF to send the .bin file to the router while it's in the recovery mode.
Follow this process:
Emergency Recovery Mode

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iamtaely

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Re: HELP ME PLEASE my router always reboot in to recovery mode
« Reply #2 on: September 15, 2016, 08:10:48 AM »

Link>Welcome!

  • What Hardware version is your router? Look at sticker under the router case.
  • Link>What Firmware version is currently loaded if you recall?
  • What region are you located?

If you are getting the recovery mode screen, See if you can download the current FW file from your regional D-Link support site or use this one from here:
http://forums.dlink.com/index.php?topic=65585.0

Once you get it downloaded, use IE or FF to send the .bin file to the router while it's in the recovery mode.
Follow this process:
Emergency Recovery Mode

i flash it already but when it success it not reboot it go to recovery page again not reboot normally to page setup router
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FurryNutz

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Re: HELP ME PLEASE my router always reboot in to recovery mode
« Reply #3 on: September 15, 2016, 08:15:39 AM »

What browser did you use to send the file. Use IE or FF, not chrome.
Also clear any browser caches before and after sending the FW file.
Follow the linked process...
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iamtaely

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Re: HELP ME PLEASE my router always reboot in to recovery mode
« Reply #4 on: September 15, 2016, 08:45:08 AM »

What browser did you use to send the file. Use IE or FF, not chrome.
Also clear any browser caches before and after sending the FW file.
Follow the linked process...
i use firefox to sending file my computer no antivirus too
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FurryNutz

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Re: HELP ME PLEASE my router always reboot in to recovery mode
« Reply #5 on: September 15, 2016, 08:52:28 AM »

Did you clear the browser cache...try IE11 as well.

I presume if you have tried this, the unit maybe bad now. Usually if the file is sent in this mode, it should recover. If it does not, I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. Ask for an RMA. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
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iamtaely

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Re: HELP ME PLEASE my router always reboot in to recovery mode
« Reply #6 on: September 15, 2016, 08:59:25 AM »

Did you clear the browser cache...try IE11 as well.

I presume if you have tried this, the unit maybe bad now. Usually if the file is sent in this mode, it should recover. If it does not, I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. Ask for an RMA. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

ok wait for me to try ie11 thank you
i'm thai in my country have only dealer dlink no support office they said can only change the router and wait for 30 days to change my router
this is the second time of my router was bricked like did
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FurryNutz

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Re: HELP ME PLEASE my router always reboot in to recovery mode
« Reply #7 on: September 15, 2016, 09:06:19 AM »

Ok, let us know how it goes.

Your contact for your region is here:
http://www.dlink.co.th/category/support-main/contact-technical-support/
Select the HotLine Support tab.
There is a RMA section towards the bottom of this page.
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iamtaely

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Re: HELP ME PLEASE my router always reboot in to recovery mode
« Reply #8 on: September 15, 2016, 09:23:57 AM »

Ok, let us know how it goes.

Your contact for your region is here:
http://www.dlink.co.th/category/support-main/contact-technical-support/
Select the HotLine Support tab.
There is a RMA section towards the bottom of this page.

this is my video when i flash firmware
https://youtu.be/4Hgjz9TeNeI
thank for help me
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FurryNutz

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Re: HELP ME PLEASE my router always reboot in to recovery mode
« Reply #9 on: September 15, 2016, 09:31:40 AM »

So after it applies the FW, did you turn OFF the router for 10 seconds then back on? Clearing the browser cache and make sure your PC ip address is set for auto obtain IP addressing and not Static?
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iamtaely

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Re: HELP ME PLEASE my router always reboot in to recovery mode
« Reply #10 on: September 15, 2016, 09:38:42 AM »

So after it applies the FW, did you turn OFF the router for 10 seconds then back on? Clearing the browser cache and make sure your PC ip address is set for auto obtain IP addressing and not Static?
yes i think it broken in hardware not software when i set auto my router cannot obtain ipaddress because no led show on my router only led the same as recovery mode the orange led was blink
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FurryNutz

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Re: HELP ME PLEASE my router always reboot in to recovery mode
« Reply #11 on: September 15, 2016, 09:42:27 AM »

Let us know how RMA goes.
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iamtaely

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Re: HELP ME PLEASE my router always reboot in to recovery mode
« Reply #12 on: September 15, 2016, 09:55:31 AM »

Let us know how RMA goes.
rma is in singapore but i'm in Thailand i can only talk to dealer in Thailand that is an hotline number in website
lastime my router was broken like this time i talk with them and they don't understand about recovery mode and tell me to bring router to them and they change new router for me
The new one i use only 20 day and now broken again
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FurryNutz

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Re: HELP ME PLEASE my router always reboot in to recovery mode
« Reply #13 on: September 15, 2016, 09:59:08 AM »

You can point them to review the linked Recovery process if they don't understand. Seems like something is happening with your units.
I would advise you to contact Singapore as well. Thailand falls under there region for support. They maybe able to help you better.
« Last Edit: September 15, 2016, 10:05:05 AM by FurryNutz »
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