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Author Topic: 5ghz SSID disappears at random times.  (Read 5792 times)

frustrateduser2020

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5ghz SSID disappears at random times.
« on: July 12, 2014, 02:54:35 AM »

Hi,

I have been using the DIR-865L for some time and recently noticed this issue:

My 5Ghz SSID disappears at random times.

It only happens to the 5Ghz band and not my 2.4Ghz SSID.

Please see settings below for my 5ghz band:


I have already reset the router but to no avail. The same problem exists.

It is also definitely not a client-side device problem - as all my smartphones are disconnected from the 5ghz SSID at the same time.

please assist.

Thank you.
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FurryNutz

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Re: 5ghz SSID disappears at random times.
« Reply #1 on: July 14, 2014, 07:12:39 AM »

Link>Welcome!

  • What Hardware version is your router? Look at sticker under router.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?
  • Has a Factory Reset been performed?



Wireless Configurations
Links>Wireless Installation Considerations and Managing Signal Congestion and Good Neighbour Policy
  • Ensure the default (dlink) SSID name is changed. Can be anything and not something that's already in use by any neighboring WiFi routers. Under Setup/Wireless/Manual.
  • What wireless modes are you using?
  • 2.4Ghz and 5Ghz routers: Try single mode N on 5Ghz?
  • Try setting a manual Channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear. 13 for EU regions.Try channel 48 or 149 on 5Ghz.
  • What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto TPIK and AES.
  • Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by?
  • Any other WiFi routers in the area? Link> Use InSSIDer to find out. How many?
  • If you have any of these options, Try turning OFF or ON Short GI, WLAN Partition, Extra Wireless Protection and HT 20/40 Co-existence if you have it. Also testing with HT20/40Mhz Co-existence enabled will impact results as well. I prefer to use this option OFF. Recommended settings are default. Under Advanced/Advanced Wireless.


Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
3-6' feet minimum safe distance between devices.
Placement on main level floor and central in the building and WELL ventilated is preferred. Not in basements or closets as building materials, or near by electronics devices could interfere or hinder good signal propagation.
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

FurryNutz

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    • Router Troubleshooting
Re: 5ghz SSID disappears at random times.
« Reply #2 on: July 16, 2014, 12:52:21 PM »

Any status on this?  ???

Hi,

I have been using the DIR-865L for some time and recently noticed this issue:

My 5Ghz SSID disappears at random times.

It only happens to the 5Ghz band and not my 2.4Ghz SSID.

Please see settings below for my 5ghz band:


I have already reset the router but to no avail. The same problem exists.

It is also definitely not a client-side device problem - as all my smartphones are disconnected from the 5ghz SSID at the same time.

please assist.

Thank you.
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting