• January 18, 2020, 12:57:40 PM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: DSL-2520U keeps getting disconnected.  (Read 3446 times)

Xeroed

  • Level 1 Member
  • *
  • Posts: 2
DSL-2520U keeps getting disconnected.
« on: January 21, 2014, 03:45:09 AM »

Hi, I have the DSL-2520U modem, and it just keeps disconnecting from the internet for no apparent reason. The times are random, and it even disconnects if left idle for 10-20 mins, even though I have auto-disconnect turned off.

I run on Windows 8.1 Pro x64.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 48169
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: DSL-2520U keeps getting disconnected.
« Reply #1 on: January 21, 2014, 07:20:47 AM »

Link>Welcome!

  • What Hardware version is your modem? Look at sticker under modem.
  • Link>What Firmware version is currently loaded? Found on the modems web page under status.
  • What region are you located?
  • Are you wired or wireless connected to the modem?

I recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. Check the phone lines for correct operation and filtering.  The modem is dependent upon getting good signal from the ISP Service.
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

Xeroed

  • Level 1 Member
  • *
  • Posts: 2
Re: DSL-2520U keeps getting disconnected.
« Reply #2 on: January 22, 2014, 10:38:56 PM »

Hardware version - Z1
Firmware version - 1.08

And my isp's cables are good, this never happened with my old modem. Also, when it gets disconnected, all the lights are green, but none of them blink and none of the pages open.
I live in India and no , not on a wireless network.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 48169
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: DSL-2520U keeps getting disconnected.
« Reply #3 on: January 23, 2014, 03:35:01 PM »

I recommend that you phone contact your regional D-Link support office and have them review your modem setup and settings.

Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting