• November 21, 2019, 12:47:49 PM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: Can't detect Cloud Camera  (Read 3972 times)

hijinks24

  • Level 1 Member
  • *
  • Posts: 2
Can't detect Cloud Camera
« on: January 13, 2014, 06:44:46 PM »

So I'm trying to set up my DCS 930L...but it can't find my cloud camera. I spent an hour on the phone with tech support and the only thing he could tell me was to "borrow a laptop or a desktop from somebody and see if it's a problem with your computer." I just want to cry. I've done everything. I can view the images on the web but I can NOT register it with the wizard....someone help me!
Logged

JavaLawyer

  • BETA Tester
  • Level 15 Member
  • *
  • Posts: 12190
  • D-Link Global Forum Moderator
    • FoundFootageCritic
Re: Can't detect Cloud Camera
« Reply #1 on: January 14, 2014, 04:54:54 AM »

What firmware version are you using? There's a strong likelihood that the Setup Wizard application on the CD that came with the camera will not work due to recent firmware updates and updates to mydlink. I recommend downloading the latest firmware and  latest Setup Wizard software at mydlink.com/support. Install the firmware first, and then run the Setup Wizard.
Logged
Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC

hijinks24

  • Level 1 Member
  • *
  • Posts: 2
Re: Can't detect Cloud Camera
« Reply #2 on: January 14, 2014, 01:11:48 PM »

I tried that and it didn't work. Occasionally it will detect it but it won't let me set a new password, but most of the time it doesn't detect the camera
Logged

JavaLawyer

  • BETA Tester
  • Level 15 Member
  • *
  • Posts: 12190
  • D-Link Global Forum Moderator
    • FoundFootageCritic
Re: Can't detect Cloud Camera
« Reply #3 on: January 14, 2014, 01:31:14 PM »

What firmware version are you using?
Logged
Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC