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Author Topic: DGL 4500 KEEP REBOTING, LOSING WIFI  (Read 7924 times)

dracktw

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DGL 4500 KEEP REBOTING, LOSING WIFI
« on: November 15, 2013, 01:17:15 AM »

my router keep reboting, WIFI reset ETC idk what to do


[INFO]   Fri Nov 15 00:50:01 2013   Blocked incoming TCP packet from 198.54.200.26:80 to 98.207.70.151:49740 as ACK received but there is no active connection
[INFO]   Fri Nov 15 00:50:01 2013   Blocked incoming TCP packet from 173.252.103.16:443 to 98.207.70.151:40822 as FIN:PSH:ACK received but there is no active connection
[INFO]   Fri Nov 15 00:50:01 2013   Blocked incoming TCP packet from 198.54.200.26:80 to 98.207.70.151:49741 as ACK received but there is no active connection
[INFO]   Fri Nov 15 00:50:01 2013   Blocked incoming TCP packet from 198.54.200.26:80 to 98.207.70.151:49736 as ACK received but there is no active connection
[INFO]   Fri Nov 15 00:50:01 2013   Blocked incoming TCP packet from 198.107.158.158:5223 to 98.207.70.151:54636 as PSH:ACK received but there is no active connection
[INFO]   Fri Nov 15 00:50:01 2013   dracktw: Wireless system with MAC address DC7144936D3E associated
[INFO]   Fri Nov 15 00:50:01 2013   Above message repeated 1 times
[INFO]   Fri Nov 15 00:50:00 2013   Blocked incoming TCP packet from 50.19.38.14:27054 to 98.207.70.151:65396 as FIN:ACK received but there is no active connection
[INFO]   Fri Nov 15 00:50:00 2013   Allowed configuration authentication by IP address 192.168.0.193
[INFO]   Fri Nov 15 00:49:59 2013   Blocked incoming TCP packet from 50.16.175.135:27055 to 98.207.70.151:65339 as PSH:ACK received but there is no active connection
[INFO]   Fri Nov 15 00:49:59 2013   Blocked incoming TCP packet from 69.171.235.48:443 to 98.207.70.151:42200 as FIN:PSH:ACK received but there is no active connection
[INFO]   Fri Nov 15 00:49:59 2013   dracktw: Wireless system with MAC address FC0FE6B7F8E2 secured and linked
[INFO]   Fri Nov 15 00:49:59 2013   dracktw: Wireless system with MAC address FC0FE6B7F8E2 associated
[INFO]   Fri Nov 15 00:49:59 2013   Above message repeated 1 times
[INFO]   Fri Nov 15 00:49:59 2013   Blocked incoming TCP packet from 50.19.38.14:27054 to 98.207.70.151:65396 as PSH:ACK received but there is no active connection
[INFO]   Fri Nov 15 00:49:58 2013   Blocked incoming TCP packet from 50.16.175.135:27055 to 98.207.70.151:65339 as PSH:ACK received but there is no active connection
[INFO]   Fri Nov 15 00:49:58 2013   Blocked incoming TCP packet from 79.125.114.47:5223 to 98.207.70.151:36206 as PSH:ACK received but there is no active connection
[INFO]   Fri Nov 15 00:49:58 2013   Blocked incoming TCP packet from 74.125.129.188:5228 to 98.207.70.151:41295 as FIN:ACK received but there is no active connection
[INFO]   Fri Nov 15 00:49:58 2013   Blocked incoming TCP packet from 50.16.175.135:27055 to 98.207.70.151:65339 as PSH:ACK received but there is no active connection
[INFO]   Fri Nov 15 00:49:57 2013   Blocked incoming TCP packet from 198.107.158.158:5223 to 98.207.70.151:54636 as PSH:ACK
Logged

FurryNutz

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Re: DGL 4500 KEEP REBOTING, LOSING WIFI
« Reply #1 on: November 15, 2013, 07:54:23 AM »

Link>Welcome!

  • What Hardware version is your router? Look at sticker under router.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?
  • Are you wired or wireless connected to the router?
  • Has a Factory Reset been performed?



Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?
  • What ISP Modem service link speeds UP and Down do you have?
  • Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
  • For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.

Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.
  • Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options, Advanced/QoS or Gamefuel.
  • Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
  • Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.
  • Turn on DNS Relay under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench
  • Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
  • Ensure devices are set to auto obtain an IP address.
  • If IPv6 is an option on the router, select Local Connection Only or Disable IPv6 options under Setup/IPv6.
  • Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall. Enable or Disable SPI to test.
  • Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules. Enable IPv6 Multi-cast Streaming for routers that have a Media Server option. Disable IPv6 Multi-cast Streaming if IPv6 or Media Server is not being used.
  • Turn off WISH, and WPS under Advanced.
  • WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
  • Set current Time Zone, Date and Time. Use an NTP Server feature. Tools/Time.
  • Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.

Wireless Configurations
Links>Wireless Installation Considerations and Managing Signal Congestion
  • Ensure the default (dlink) SSID name is changed. Can be anything and not something thats already in use by any neighboring WiFi routers. Under Setup/Wireless/Manual.
  • What wireless modes are you using?
  • 2.4Ghz and 5Ghz routers: Try single mode G or N or mixed G and N on 2.4Ghz and single mode N on 5Ghz?
  • Channel Width set for Auto 20/40Mhz or try 20Mhz only.
  • Try setting a manual Channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
  • What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto TPIK and AES.
  • What wireless devices do you have connected?
  • Any cordless house phones?
  • Any other WiFi routers in the area? Link> Use InSSIDer to find out. How many?
  • If you have any of these options, Try turning OFF or ON Short GI, WLAN Partition, HT 20/40 Co-exhistance and Extra Wireless Protection if you have it. Recommended settings are default. Under Advanced/Advanced Wireless.
  • Enable WMM Enable Under Advanced/Advanced Wireless.
  • Try setting Medium or Low power output settings and test again Under Advanced/Advanced Wireless.

Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
6" minimum safe distance between devices.

3rd Party Security Software Configurations
  • Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
  • Turn off all devices accept for one wired LAN PC while testing.
  • Disable any downloading client software managers, i.e. Torrents or similar.
« Last Edit: May 22, 2015, 01:49:27 PM by FurryNutz »
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dracktw

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Re: DGL 4500 KEEP REBOTING, LOSING WIFI
« Reply #2 on: November 16, 2013, 10:54:08 AM »

[INFO]   Sat Nov 16 10:52:53 2013   Blocked incoming TCP packet from 54.246.95.35:80 to 98.207.70.151:58769 as PSH:ACK received but there is no active connection
[INFO]   Sat Nov 16 10:52:53 2013   Blocked incoming TCP packet from 74.125.28.188:5228 to 98.207.70.151:60111 as FIN:ACK received but there is no active connection
[INFO]   Sat Nov 16 10:52:53 2013   Blocked incoming TCP packet from 173.252.103.16:443 to 98.207.70.151:50117 as FIN:PSH:ACK received but there is no active connection

keep reseting i try everything you say
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FurryNutz

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Re: DGL 4500 KEEP REBOTING, LOSING WIFI
« Reply #3 on: November 16, 2013, 02:08:48 PM »

Please respond with some feed back to the questions answered so we can get a better idea if your system and environment so we can better help you...
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dracktw

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Re: DGL 4500 KEEP REBOTING, LOSING WIFI
« Reply #4 on: November 16, 2013, 08:08:51 PM »

Internet Service Provider and Modem Configurations
What ISP Service do you have? Cable or DSL? CABLE COMCAST
What ISP Modem Mfr. and model # do you have?  MOTOROLA surfboard 6121  3.0
What ISP Modem service link speeds UP and Down do you have? 52mb

Firmware Version :1.23NA,  2010/04/15
channel AUTO / I TRY 1/6/11
SANFRANCISCO
WIRED AND WIRELESS
FACTORY RESET BEEN PERFORMED
GAMEFUEL OFF
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FurryNutz

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Re: DGL 4500 KEEP REBOTING, LOSING WIFI
« Reply #5 on: November 18, 2013, 07:49:15 AM »

I recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.

Review this as well:
Links>Wireless Installation Considerations and Managing Signal Congestion
« Last Edit: May 22, 2015, 01:46:15 PM by FurryNutz »
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Puffnstuff

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Re: DGL 4500 KEEP REBOTING, LOSING WIFI
« Reply #6 on: December 29, 2013, 05:40:47 AM »

Is the Comcast dns helper service active on your account?  Are you using a service like open dns instead of the default Comcast dns servers?  Reason I ask is what you describe sounds a lot like this problem.  There's a sticky at the top of the page that describes this and what to do if this is your problem.
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FurryNutz

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Re: DGL 4500 KEEP REBOTING, LOSING WIFI
« Reply #7 on: January 16, 2014, 11:19:16 AM »

Any status on this?  ???
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