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Author Topic: cang get wireless internet connection  (Read 2513 times)

bruins420711

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cang get wireless internet connection
« on: July 30, 2013, 04:33:08 PM »

hi i have a dlink wireless N 150 home router model #DIR-601. yesterday it was working perfectly fine and when i woke up this morning(well afternoon) i ended trying to go on the internet and it said no connection. when i went to look at the router the earth design thats suppose to be lit up green is lit up like a orange color. and i can access internet at all. im working off of someone elses computer at there house because i cant access no internet website at all.

                                  im not sure if the network is just down at the moment in my area(not sure how to check that) or if theres something wrong with my internet router. i checked my charter communications modem and its not that. i have tried the following:

1. unplugged router for 30 seconds and plugged back in(nothing happened)
2. unplugged ethernet cable and plugged back in(same one because i don't have another one around here)
3. tried accessing my page to sign into my router(but wouldn't let me sign into it)

                                      not sure if i had the right web address to sign into it. not sure if anyone knows what the address is to sign into the router i have?? i haven't tried to connect to the internet with ethernet because i haven't been home since i woke up and tried to get on? if anyone knows what might be the problem let me know. thanks in advance
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FurryNutz

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    • Router Troubleshooting
Re: cang get wireless internet connection
« Reply #1 on: July 30, 2013, 06:48:36 PM »

Link>Welcome!
  • What Hardware version is your router? Look at sticker under router.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?

Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?
  • What ISP Modem service link speeds UP and Down do you have?
  • Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
  • For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.

Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.
  • Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options, Advanced/QoS or Gamefuel.
  • Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
  • Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.
  • Turn on DNS Relay under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench
  • Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
  • Ensure devices are set to auto obtain an IP address.
  • Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.
  • Enable uPnP and Multi-cast Streaming under Advanced/Networking.
  • Turn off WISH, and WPS under Advanced.
  • Set current Time Zone, Date and Time. Use an NTP Server feature. Tools/Time.
  • Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.

Wireless Configurations
Links>Wireless Installation Considerations and Managing Signal Congestion
  • Ensure the default (dlink) SSID name is changed. Can be anything and not something thats already in use by any neighboring WiFi routers. Under Setup/Wireless/Manual.
  • What wireless modes are you using?
  • 2.4Ghz Routers only: Try single mode G or N or mixed G and N?
  • Channel Width set for Auto 20/40Mhz or try 20Mhz only.
  • Try setting a manual Channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
  • What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto TPIK and AES.
  • What wireless devices do you have connected?
  • Any cordless house phones?
  • Any other WiFi routers in the area? Link> Use InSSIDer to find out. How many?
  • If you have any of these options, Try turning OFF or ON Short GI, WLAN Partition, HT 20/40 Co-exhistance and Extra Wireless Protection if you have it. Recommended settings are default. Under Advanced/Advanced Wireless.
  • Enable WMM Enable Under Advanced/Advanced Wireless.
  • Try setting Medium or Low power output settings and test again Under Advanced/Advanced Wireless.

3rd Party Security Software Configurations
  • Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
  • Turn off all devices accept for one wired PC while testing.


What browser are you using?
Try Opera or FF? If IE 8 or 9, set compatibility mode and test again.
Try turning off these features in Chrome:
Top right corner, little bars for options > Settings > Settings (on left) > Show advanced settings.
Uncheck these:
Use a web service to help resolve navigation errors
Use a prediction service to help complete searches and URLs typed in the address bar
Predict network actions to improve page load performance
Enable phishing and malware protection
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Go Here>Router Troubleshooting