• September 16, 2019, 12:05:10 AM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: No external devices connected  (Read 2311 times)

pazvanti

  • Level 1 Member
  • *
  • Posts: 5
No external devices connected
« on: November 24, 2014, 09:17:40 AM »

I have a DIR-850l and I conencted and external HDD (1TB WD) but in the admin pannel I get that hte number of connected devices under storage is 0. The HDD works fine on other PCs.

Any steps that I need to make?
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 47755
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: No external devices connected
« Reply #1 on: November 24, 2014, 09:29:19 AM »

Link>Welcome!

  • What Hardware version is your router? Look at sticker under the router case.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?

What format is the drive using? FAT32 or NTFS?
FYI>Router USB HDD Max Size FAQ
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

pazvanti

  • Level 1 Member
  • *
  • Posts: 5
Re: No external devices connected
« Reply #2 on: November 24, 2014, 09:47:18 AM »

Hardware Version: A1
Firmware Version: 1.10WW
I am located in Romania (EU)
The drive is in NTFS Formate.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 47755
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: No external devices connected
« Reply #3 on: November 24, 2014, 09:48:16 AM »

Does a smaller size NTFS formatted drive work?   ???
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

pazvanti

  • Level 1 Member
  • *
  • Posts: 5
Re: No external devices connected
« Reply #4 on: November 24, 2014, 10:18:18 AM »

No. I tried with a 32GB Drive and a 16GB (FAT32) drive. They get power but at "Storadge" it sais NUMBER DEVICES:0.
Is there any additional step that I must take besides connecting the USB Device?
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 47755
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: No external devices connected
« Reply #5 on: November 24, 2014, 10:21:05 AM »

I recommend trying NTFS on one of those drives if possible. If it still fails...

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. Ask for an RMA. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
« Last Edit: November 24, 2014, 10:25:02 AM by FurryNutz »
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

pazvanti

  • Level 1 Member
  • *
  • Posts: 5
Re: No external devices connected
« Reply #6 on: November 24, 2014, 10:50:07 AM »

It is late here...I will try to reflash the firmware from the site and see if that solves the problem :)
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 47755
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: No external devices connected
« Reply #7 on: November 24, 2014, 10:55:36 AM »

Please user your regional FW for your region and follow this:
FW Update Process

Keep us posted..
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

pazvanti

  • Level 1 Member
  • *
  • Posts: 5
Re: No external devices connected
« Reply #8 on: November 25, 2014, 11:18:36 AM »

Just wanted to let everyone know that the firmware update solved the problem. :)
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 47755
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: No external devices connected (RESOLVED)
« Reply #9 on: November 25, 2014, 11:19:51 AM »

What site did you get the FW from?

Glad you got it working. Enjoy.  ;)
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting