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Author Topic: D-link Technical Support phone tree down for over two days  (Read 3170 times)

MacUser

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D-link Technical Support phone tree down for over two days
« on: June 14, 2013, 11:21:12 AM »

Out of extreme frustration with four DSC-2132L cameras failing for operate nearly as well as the DSC-932L's, I have tried reaching dLink TS.   After pressing 2 then 2, the next phone tree never responds.  So I'm unable to wait the usual 30-60 minutes for an agent to answer.

I've tried at various times from three phones and cannot get through.
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JavaLawyer

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Re: D-link Technical Support phone tree down for over two days
« Reply #1 on: June 14, 2013, 11:54:23 AM »

Out of extreme frustration with four DSC-2132L cameras failing for operate nearly as well as the DSC-932L's, I have tried reaching dLink TS.   After pressing 2 then 2, the next phone tree never responds.  So I'm unable to wait the usual 30-60 minutes for an agent to answer.

I've tried at various times from three phones and cannot get through.

I will ask D-Link if there is an issue.  :-\
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MacUser

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Re: D-link Technical Support phone tree down for over two days
« Reply #2 on: June 14, 2013, 04:44:05 PM »

Thank you.  By "never responding" it means that pressing option 2, then 2 results in more choices, but the third tree, where on must press "5" for the proper support, does not respond.   It acts as if one never pressed a key, and the menu keeps asking for a key response.

If it weren't for the many issues with the defective DCS-2132L model, I wouldn't be calling them.
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JavaLawyer

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Re: D-link Technical Support phone tree down for over two days
« Reply #3 on: June 14, 2013, 07:30:31 PM »

I was told that earlier this month, changes were made requiring customers listen to all phone options before making a selection.  Pressing routing options before the message completed playing would not work. I'm not sure if this change addresses what you are referring to.
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Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC

MacUser

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Re: D-link Technical Support phone tree down for over two days
« Reply #4 on: June 15, 2013, 01:42:20 AM »

Pressing 2 2 5 1 now works.  Will call them later.
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JavaLawyer

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Re: D-link Technical Support phone tree down for over two days
« Reply #5 on: June 15, 2013, 05:52:45 AM »

Pressing 2 2 5 1 now works.  Will call them later.

Thanks for the update, as long as everything is working properly now...  ;)
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Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC