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Author Topic: Sporadic wireless connectivity issues  (Read 28038 times)

tvance

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Re: Sporadic wireless connectivity issues
« Reply #15 on: May 14, 2013, 09:25:44 PM »

Unfortunately it has happened again (Although it does seem to be less frequent).
Anything else I could try?
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FurryNutz

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Re: Sporadic wireless connectivity issues
« Reply #16 on: May 15, 2013, 07:26:43 AM »

Try setting a manual channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
Use InSSIDer app to find out which one of these channels is not being used if one of them is open.
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tvance

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Re: Sporadic wireless connectivity issues
« Reply #17 on: May 26, 2013, 08:39:55 PM »

Still the same. No one else is using my channel and it's still not working properly. Do you think the router might just be defective?
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FurryNutz

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Re: Sporadic wireless connectivity issues
« Reply #18 on: May 26, 2013, 08:45:56 PM »

Do you client devices work on other Wifi routers by chance>? If so, then possible that the 615 is bad and needs to be RMAd
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DCMontreal

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Re: Sporadic wireless connectivity issues
« Reply #19 on: May 27, 2013, 10:15:42 AM »

I am having the very same problem. Since I got the router at Christmas I have been on the phone several times with D-Link customer service. They have suggested tweaks and pokes, but nothing has worked. Everyday I have to replug the router at least five times to reestablish the internet connection on both the desk top and  iPad.

The point of purchase tells me I would have to send the router directly to D-Link (after one month that's the deal).

Help!!
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FurryNutz

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Re: Sporadic wireless connectivity issues
« Reply #20 on: May 27, 2013, 10:23:28 AM »

Link>Welcome!

What Hardware version is your router? Look at sticker under router.
Link>What Firmware version is currently loaded? Found on routers web page under status.
What region are you located?

Are you wired or wireless connected to the router?
Has a Factory Reset been performed?

What ISP Service do you have? Cable or DSL?
What ISP Modem Mfr. and model # do you have?

Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.

Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.
Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options. Advanced/QoS or Gamefuel.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench
Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
Ensure devices are set to auto obtain an IP address.
If IPv6 is an option on the router, select Local Connection Only or Disable IPv6 options under Setup/IPv6.
Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.
Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules.
Turn off WISH, and WPS under Advanced.

Set current Time Zone, Date and Time. Use an NTP Server feature. Tools/Time.
 
Links>Wireless Installation Considerations and Managing Signal Congestion
Ensure the default (dlink) SSID name is changed. Can be anything and not something thats already in use by any neighboring WiFi routers. Under Setup/Wireless/Manual.
What wireless modes are you using?
2.4Ghz Routers only: Try single mode G or N or mixed G and N?
Channel Width set for Auto 20/40Mhz or try 20Mhz only.
Try setting a manual channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK  only or Auto.
What wireless devices do you have connected?
Any cordless house phones?
Any other WiFi routers in the area? Link> Use InSSIDer to find out. How many?

Try turning off Short GI, WLAN Partition,and Extra Wireless Protection if you have it. Under Advanced/Advanced Wireless.
Enable WMM Enable Under Advanced/Advanced Wireless.

Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
Turn off all devices accept for one wired PC while testing.

Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.
I am having the very same problem. Since I got the router at Christmas I have been on the phone several times with D-Link customer service. They have suggested tweaks and pokes, but nothing has worked. Everyday I have to replug the router at least five times to reestablish the internet connection on both the desk top and  iPad.

The point of purchase tells me I would have to send the router directly to D-Link (after one month that's the deal).

Help!!
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tvance

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Re: Sporadic wireless connectivity issues
« Reply #21 on: May 29, 2013, 08:25:38 PM »

Do you client devices work on other Wifi routers by chance>? If so, then possible that the 615 is bad and needs to be RMAd

Well my ipod and laptop haven't had many problems elsewhere.
I'm going to try hooking up my old router and see if it's the same. I seem to remember having the same problems with it though, which is why I bought the 615 in the first place. But that was a while ago. I'll see what happens!
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tvance

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Re: Sporadic wireless connectivity issues
« Reply #22 on: May 29, 2013, 09:22:24 PM »

So it is the exact same issue with my old router.
Isn't it weird that both routers have the same problem? I wonder if it is somehow my modem... But when I'm plugged into the router's LAN port everything is fine.
I have no idea :(
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FurryNutz

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Re: Sporadic wireless connectivity issues
« Reply #23 on: May 30, 2013, 02:29:55 PM »

If you can respond to the questions presented in my reply to you, maybe we can help you narrow down what the problem could be. The more information we know about your situation and setup, the better we have an idea of what is going on and provide you with better feed back.

So it is the exact same issue with my old router.
Isn't it weird that both routers have the same problem? I wonder if it is somehow my modem... But when I'm plugged into the router's LAN port everything is fine.
I have no idea :(
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tvance

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Re: Sporadic wireless connectivity issues
« Reply #24 on: May 31, 2013, 07:50:26 AM »

If you can respond to the questions presented in my reply to you, maybe we can help you narrow down what the problem could be. The more information we know about your situation and setup, the better we have an idea of what is going on and provide you with better feed back.


Sorry, what reply? The big post you just made was directed toward DCMontreal right? I answered those questions when I first posted.
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FurryNutz

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Re: Sporadic wireless connectivity issues
« Reply #25 on: May 31, 2013, 08:00:59 AM »

Sorry I got lost in the thread. I apologize.  ::)



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FurryNutz

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Re: Sporadic wireless connectivity issues
« Reply #26 on: May 31, 2013, 08:01:42 AM »

Maybe someone can review your router settings with you using Link> teamviewer if your interested. Its safe and secure.
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tvance

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Re: Sporadic wireless connectivity issues
« Reply #27 on: June 02, 2013, 08:33:37 PM »

No problem!
I think that would be really helpful. I installed TeamViewer
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FurryNutz

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Re: Sporadic wireless connectivity issues
« Reply #28 on: June 03, 2013, 07:15:41 AM »

Let me know a time frame and we can have a look...
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tvance

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Re: Sporadic wireless connectivity issues
« Reply #29 on: June 03, 2013, 07:37:36 PM »

Any day after 3:30pm (EST) works for me.
Let me know!
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