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Author Topic: DAP-1522 A1 in Bridge Mode Intermittent Wireless Connection Drops  (Read 15356 times)

oo

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Re: DAP-1522 A1 in Bridge Mode Intermittent Wireless Connection Drops
« Reply #15 on: April 29, 2013, 10:15:28 AM »

Just one last comment on this. 

Each person's router/switch issues that they encounter are unique and DLink tech support may be able to help the vast majority of people. 

But my experience with DLink tech support on this was simply non-existent.  They still have not got back to me with any suggestions for a fix and that was after it took them a week to reply to my original email message.  Very poor in my view.  It's for this reason of poor tech support that I might not buy another DLink product, even though I like how the DLink routers and most of their products are engineered.

I'm in the market for a range extender.  Now I'm thinking give NetGear (I've used NetGear bridges for the office and always was rock solid...no issues and they reply to emails.  Same with SonicWall.) a try for the range extender (Netgear WN3500RP vs getting the DAP-1320, though the DAP-1320 seems like it would be perfect device for my application).

Take care...

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FurryNutz

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Re: DAP-1522 A1 in Bridge Mode Intermittent Wireless Connection Drops
« Reply #16 on: April 29, 2013, 11:20:45 AM »

If you mean by tech support via email, I too have not received the best feedback from them. I always recommend to people to phone contact DLink support, and not email as email is a low level or 1st level support and only seems to give basic information, when they do. Any more problematic issues that can not be solved here in the forums, should and probably can be resolved with level 2 or higher phone support depending on the problem. Most issues regarding set up and trouble shooting can be done here in the forums, however when all troubleshooting has been exhausted, then phone support is the next step. I consider the forums much like email support, however we strive to be most helpful and provide seamless support as far as possible. We've done what email and level 1 phone support should be doing, however when we can't resolve it here, theres no reason, IMO, to contact email or level 1 phone support. We've already done what they are going to ask you. So why bother with those levels of support. Level 2 or higher is needed.

However it seems we've narrowed down part of your issue here and seems to be related to external conditions for the most part. I believe D-Link products work well out of the box. It when they get in to external environments and conditions that problems can arise, with ANY wireless product, D-Link or Non D-Link.

Good luck and hope it all keeps working well for you.

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