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Author Topic: Media Server Problem  (Read 19937 times)

elviob

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Media Server Problem
« on: March 09, 2013, 05:02:58 PM »

I have an external LG 1TB HDD to my DIR-857.
The HDD is full of videos, including in the root directory.

So I can see the Media Server in my 2 computers (Win7 and Win8) and also in my WDTV streamer.
But in every case the message is that there's no media in the Media Server.

I can access the files through file system -> \\192.168.0.1\usb(b1), so itīs not lack of permission...

Am I missing some configuration in the router?

Thanks!
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FurryNutz

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Re: Media Server Problem
« Reply #1 on: March 11, 2013, 07:09:13 AM »

What file format is the HDD? I believe it should be either FAT32 or NTFS and not a proprietary format.
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elviob

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Re: Media Server Problem
« Reply #2 on: March 11, 2013, 03:06:03 PM »

What file format is the HDD? I believe it should be either FAT32 or NTFS and not a proprietary format.

It's NTFS.
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elviob

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Re: Media Server Problem
« Reply #3 on: March 12, 2013, 03:19:46 AM »

It's NTFS.


I also tested with another external hdd. It's a 1TB WD My Passport, NTFS formatted. But I get the same behavior.
Any ideas?
Did anybody tried Media Server with Hardware Version: A1 and Firmware Version: 1.04?

Thanks!
« Last Edit: March 12, 2013, 03:24:47 AM by elviob »
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FurryNutz

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Re: Media Server Problem
« Reply #4 on: March 12, 2013, 05:28:35 PM »

1. Connected my 2Tb WD MyBook 2007 drive to the router. It's set up as a RAID format to use the 2Tb drive size. I think it has 2x 500Gb drives inside.
2. Reviewed the Setup/Storage settings. Drive was seen and listed as USB(B1) 1.82TB under total space.
3. Use the following to map to the drive in Windows with out using SharePort applications: \\192.168.0.1\USB(B1) and the mapping connected and opened up a Explorer window displaying the contents of the drive.
4. Copied some sample files from my PC to the USB drive by dragging and dropping on to the Explorer window. Seeing 8-9Mb on the upload to the USB drive thats connected to the router.
5. Opened Windows Media player and refreshed and the newly added files were listed and viewable.
6. Tested Mac OSX 10.7.5 using similar process using SMB:\\192.168.0.1\USB(B1) and window was opened displaying contents of drive.
7. MP3 and MP4 files were playable from the USB drive connected to the router.

FW v1.04 for my NA unit is currently loaded.
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elviob

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Re: Media Server Problem
« Reply #5 on: March 12, 2013, 07:33:30 PM »

1. Connected my 2Tb WD MyBook 2007 drive to the router. It's set up as a RAID format to use the 2Tb drive size. I think it has 2x 500Gb drives inside.
2. Reviewed the Setup/Storage settings. Drive was seen and listed as USB(B1) 1.82TB under total space.
3. Use the following to map to the drive in Windows with out using SharePort applications: \\192.168.0.1\USB(B1) and the mapping connected and opened up a Explorer window displaying the contents of the drive.
4. Copied some sample files from my PC to the USB drive by dragging and dropping on to the Explorer window. Seeing 8-9Mb on the upload to the USB drive thats connected to the router.
5. Opened Windows Media player and refreshed and the newly added files were listed and viewable.
6. Tested Mac OSX 10.7.5 using similar process using SMB:\\192.168.0.1\USB(B1) and window was opened displaying contents of drive.
7. MP3 and MP4 files were playable from the USB drive connected to the router.

FW v1.04 for my NA unit is currently loaded.

Thanks to take the time to test this.
If I map the drive in Windows, or I access it directly with the ip as you did (...\\192.168.0.1\USB(B1)...) I will see the files and be able to play them.

What I'm trying to access is through Media Device.

In Windows 7, I go to network, and under Media Devices, I can see DIR-857.
When I double click, The Windows Media Player pops up.
So under Libraries, DIR-857 appears. If I chose Videos, the following message appears:
"No files have been found on this remote library".

The same happens in my WDTV Streamer. If I chose DIR-857 as Media Server, no media files will appear.

I think that the Media Server functionality of the router should let us access this way.
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FurryNutz

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Re: Media Server Problem
« Reply #6 on: March 12, 2013, 07:50:27 PM »

I did the same thing as I saw the multi media Icon for the 857 under Networking. I clicked on it and it opened Windows Media Player. It was listed on the left side and it had the options to select. I had a few pictures, MP3 and a couple of MP4s on the drive. All were viewable and playable.
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elviob

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Re: Media Server Problem
« Reply #7 on: March 13, 2013, 08:37:08 AM »

I did the same thing as I saw the multi media Icon for the 857 under Networking. I clicked on it and it opened Windows Media Player. It was listed on the left side and it had the options to select. I had a few pictures, MP3 and a couple of MP4s on the drive. All were viewable and playable.

It seems that we did the same thing, but I still can't see any media file.
Any suggestions?

Thanks!
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FurryNutz

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Re: Media Server Problem
« Reply #8 on: March 13, 2013, 08:48:26 AM »

I presume that Media Server option is enabled under Setup?

Wondering if there is a issue between the router and the drive you are using.
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elviob

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Re: Media Server Problem
« Reply #9 on: March 13, 2013, 03:36:53 PM »

I presume that Media Server option is enabled under Setup?

Wondering if there is a issue between the router and the drive you are using.

The Media Server option is enabled.
 
I also thought about some incompatibility with the hdd. But I tried with another one with the same results.
So far I tested with a LG drive and a WD MyPassport drive.

I will try with a WD MyBook that have connected to the desktop, and let you know.

Thanks!!
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elviob

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Re: Media Server Problem
« Reply #10 on: March 13, 2013, 04:43:34 PM »

Now I can see the files.
I realized that Media Server uses IPv6.

I had unchecked "Enable IPv6 Multicast Streams". I began to see the files when I checked this option under Advanced Network configuration.

Thanks for your support!
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FurryNutz

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Re: Media Server Problem (RESOLVED)
« Reply #11 on: March 15, 2013, 05:05:56 PM »

Glad you found the fix. I'll remember this and keep others advised of it. I normally turn the IPv6 Multi-cast off by default anyways since I don't have IPv6 running natively.

Hope you will enjoy.
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leooel

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Re: Media Server Problem
« Reply #12 on: April 16, 2013, 12:52:21 AM »

Sorry to jump in and spoil the fun, but the problem with media server in DIR-857 persists...I've been struggling with this since I bought it, updating the firmware has not helped. The basic problem is that DIR-857 fails to show
folders and files, sometimes it shows some and sometimes none, and yes, sometimes all files and folders shows up.  I also noticed that  depending of if you have a SD-card in the slot results may differ.

Im running 1.03 , 05, Oct, 2012. I saw that 1.05 beta is out, but then again im in Sweden and there is no
official release for this region yet... Any suggestion and help on this topic is very appreciated.

For now I Power off the router and external disk to get it to work, but that doesnt Always do the trick.

Cheers
leo
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FurryNutz

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Re: Media Server Problem
« Reply #13 on: April 16, 2013, 07:00:03 AM »

Link>Welcome!

Has a Factory Reset been performed before and after the FW was updated?
Where was your version of FW acquired?

I highly recommend that you use the following process:
FW Update Process
and downgrade to the v1.01B9 version found on DLinks UK web site:
http://www.dlink.com/uk/en/support/product/dir-857-dualband-hd-media-router

After doing the last factory reset after the FW has been sent and processed, set up the router from scratch and enable media server and ensure IPv6 Multi-Cast Streaming is enabled as well.


Sorry to jump in and spoil the fun, but the problem with media server in DIR-857 persists...I've been struggling with this since I bought it, updating the firmware has not helped. The basic problem is that DIR-857 fails to show
folders and files, sometimes it shows some and sometimes none, and yes, sometimes all files and folders shows up.  I also noticed that  depending of if you have a SD-card in the slot results may differ.

Im running 1.03 , 05, Oct, 2012. I saw that 1.05 beta is out, but then again im in Sweden and there is no
official release for this region yet... Any suggestion and help on this topic is very appreciated.

For now I Power off the router and external disk to get it to work, but that doesnt Always do the trick.

Cheers
leo
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leooel

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Re: Media Server Problem
« Reply #14 on: April 19, 2013, 12:47:50 AM »

Thank you!

I did the following:

1. contacted d-link support, was adviced to use the version I mentioned before. Even though it seems to violate their own policy on regionbased firmware.
2. I saved the configuration.
3. Installed the firmware.
4. Reinstalled the saved configuration

I am curious to know if the firmware version you mention has any corrections to the media server. I cannot find any details on the firmware upgrades, so its like shooting in the dark....

And yes I am using IPv6 Multi-Cast streaming.

Cheers
/Leo
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