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Author Topic: Cloud service doesn't work for me  (Read 5988 times)

gerchooo

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Cloud service doesn't work for me
« on: December 30, 2012, 10:28:20 AM »

Hi guys! I just want to ask you a question about the Cloud Service of my DIR-605 router :)
Here is my story:
I bought the router and install it and everything is working perfect, but when i read the manual i saw this new service called Cloud Service! So i decide to try it. I went to the mydlink website and register then verified my email address and download the mydlink Lite app for my Samsung Galaxy S. Then i entered my email and password, sign in and saw my device on line, but when i try to connect to it, the phone only shows the loading screen and keeps loading and then gives me an error message [Connection timed out. Would you like to reconnect? (1_0_4_3_0_7F) ]. When i try to enter my device trough mydlink website from my pc (windows 7 + firefox ver.17 and i have java installed) i get error message again. So i practically can't use this service? How can i fix this?
P.S.
I am using PPPoE connection and my router setting are pretty much by default. Router firmware version is 1.13.
P.S. 2
Sorry for my bad english and thank you for your time :)
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FurryNutz

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Re: Cloud service doesn't work for me
« Reply #1 on: December 31, 2012, 03:10:50 PM »

Link>Welcome!
What Hardware version is your router? Look at sticker under router.
Link>What Firmware version is currently loaded? Found on routers web page under status.
What region are you located?

What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?
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"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

gerchooo

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Re: Cloud service doesn't work for me
« Reply #2 on: January 02, 2013, 01:50:05 PM »

Hi! Thanks for the quick answear!
My router Hardware version is A1.
My router Firmware version is 1.13.
I am from Bulgaria (Europe).
I don't have modem at home. There is just a cable coming from my ISP to my home. Just one UTP cable with RJ45 witch i plug into the router WAN port directly.
I am using PPPoE connection with username and password.
My internet speed is 40Mbps download and 40Mbps upload.
The name of the ISP is UNICS Internet Service Provider!
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FurryNutz

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Re: Cloud service doesn't work for me
« Reply #3 on: January 03, 2013, 12:43:11 PM »

Try to disable temporarily any 3rd party security SW on the PC for testing, i.e. Firewalls and Anti Virus and test again.
Try using IE browser when connecting to MYDlink.com.

I recommend phone contacting DLink support and ask about the Cloud services and configuration. This router does support Cloud services. There may be a configuration setting on the phone that needs to be adjusted.
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"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

gerchooo

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Re: Cloud service doesn't work for me
« Reply #4 on: January 08, 2013, 09:54:58 AM »

I fixed the problem. The problem was that the router time and date was not correct. When i set the time and the date to current Cloud Service start working for me :)
Thanks for your time and i am happy that everything is fine now with my router :) :) :)
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FurryNutz

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Re: Cloud service doesn't work for me (RESOLVED)
« Reply #5 on: January 08, 2013, 10:41:42 AM »

Glad you got it working.

Enjoy.
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"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!