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Welcome!What Hardware version is your router? Look at sticker under router.
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Firmware version is currently loaded? Found on routers web page under status.
What region are you located?
Are you wired or wireless connected to the router?
What browser are you using?
Try Opera or FF? If IE 8 or 9, set compatibility mode and test again.
What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?
Some things to try: - Log into the routers web page at 192.168.0.1.
Use IE, Opera or FF to manage the router.Turn off ALL
QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options. Advanced/QoS or Gamefuel.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules.
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Wireless Installation ConsiderationsWhat wireless modes are you using? Under Setup/Wireless/Manual.
What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try
TPIK only or Auto.