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Author Topic: DNS-320 Cannot See Drive  (Read 1919 times)

rwtrader

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DNS-320 Cannot See Drive
« on: April 28, 2017, 09:03:22 AM »

All of a sudden the NAS says "no drive" when I have one in there.  I don't hear any physical sounds that would lead me to believe that the drive is bad, however, the disk keeps whirring as if it is not seeing the NAS either.  I have tried updating FW to 2.05b10 and no luck.  Disconnected and reconnected, no luck.  Put a new drive in it and the NAS sees it fine.  I am thinking it is some type of logical issue with the drive, but the drive manufacturer keeps pointing me back to D-Link (who btw only answers one question and then goes away - not supportive at all!)  Can anyone out there suggest thing(s) to try?  Thanks!
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FurryNutz

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Re: DNS-320 Cannot See Drive
« Reply #1 on: April 28, 2017, 10:20:34 AM »

Link>Welcome!

  • What Hardware version is your DNS? Look at the sticker behind or under the device.
  • Link>What Firmware version is currently loaded? Found on the DNSs web page under status.
  • What region are you located?

What is the Mfr, model# and size of the HDD?
Both slots installed or using just one drive?
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
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rwtrader

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Re: DNS-320 Cannot See Drive
« Reply #2 on: April 28, 2017, 10:43:50 AM »

Just one drive.  Seagate Barracuda 3TB model ST3000DM001.  Thanks!
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rwtrader

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Re: DNS-320 Cannot See Drive
« Reply #3 on: April 28, 2017, 10:45:51 AM »

Hardware is A1.  Firmware is 2.05b10.  In United States - Texas.   Thanks!
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FurryNutz

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Re: DNS-320 Cannot See Drive
« Reply #4 on: April 28, 2017, 10:47:01 AM »

Does the drive work in a PC? Just to see if Windows can see and use it.
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
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rwtrader

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Re: DNS-320 Cannot See Drive
« Reply #5 on: April 28, 2017, 02:13:06 PM »

Unfortunately no.  I am told it is Linux ext3 if that makes any difference...
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FurryNutz

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Re: DNS-320 Cannot See Drive
« Reply #6 on: April 28, 2017, 03:23:39 PM »

You can sometimes find a ext3 drivers for windows then Windows can access the drive: http://forums.dlink.com/index.php?topic=41400.0
How long have you had this drive? New?
Does it already have data on it?
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
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rwtrader

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Re: DNS-320 Cannot See Drive
« Reply #7 on: April 28, 2017, 03:37:52 PM »

Had it about 3 years and definitely has data on it.  I have a partial backup of it, but as luck would have it, the most important data did not back up.
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FurryNutz

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Re: DNS-320 Cannot See Drive
« Reply #8 on: April 28, 2017, 07:02:41 PM »

Try one of the Windows drivers and see if the drive works on a PC.

I recommend getting a 2nd drive installed and using it as the back up drive for the 1st drive.
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
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ivan

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Re: DNS-320 Cannot See Drive
« Reply #9 on: May 02, 2017, 05:59:14 AM »

The easiest way to find out anything about this drive is to mount it in a USB/SATA caddy/adapter, download the seatools disk test software and put it on your PC then plug in the USB adapter with the drive.

When windows sees the drive, run the disk test software to check the drive is actually working and there are no S.M.A.R.T. test failures.  If it passes that then run a surface scan.

If the drive passes all the tests and is still not seen by the NAS let us know because there are other things that may be the problem.
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