• December 05, 2019, 06:02:10 PM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Pages: [1] 2

Author Topic: Problems upgrading to DIR-827 from DGL-4100  (Read 20374 times)

drshock

  • Level 2 Member
  • **
  • Posts: 52
Problems upgrading to DIR-827 from DGL-4100
« on: July 08, 2012, 09:32:26 AM »

I do not have any wireless devices, but I do have 13 wired ones on a Cat6 gigabit home network.   My reliable DGL-4100 from 2007 finally started to die of old age with first one then another LAN port checking out.   I found Gamefuel really worked (at least in my home) with 6 kids all on-line the same night on my 20/2 cable service.   

So when looking for a replacement the HD Fuel of the DIR-827 looked great vs an used 4100 off eBay.  It was Ubicom based and gigabit port equipped.  It came with the 1.01 firmware but I upgrade to the 1.02.  I disabled both radios and set the firmware to match those settings I've had for five years on the DGL-4100 (it never ever rebooted, crashed or crapped out until the electronics started to die of old age).  If it was something that wasn't available on the 4100 firmware, I disabled it on the 827 (e.g., media server).  Basically I just wanted a newly manufactured wired gigabit router that was Ubicom stream engine based.

I ran into a few problems though.

I cannot get the email settings for sending logs to work on the 827 despite using the EXACT entries from the 4100.  Something has changed in the 827 firmware implementation that Time Warner Cable does not like.  While the 827 reports the email has been sent I never receive it.  Again, this screen looks the same as the 4100 and I have the settings exactly the same.  Works on the 4100 does not on the 827.  Anyone who actually has this working on an 827 have suggestions?

Gamefuel/HD Fuel QoS is a must have feature for me.  And I was irritated and blown away to learn the 2 mbps uplink of my cable service exceeded the requirements for HD Fuel (there was nothing on the box about this limitation).  I tried to set the uplink manually but the firmware complained and refused to accept it either.  At first I just ignored this but the kids quickly complained about Warcraft lag that disappeared if I swapped the 4100 back in.   Since then I saw the earlier thread on this QoS issue.  If someone has heard anything new on the firmware development front it would be good to know this line is not an engineering dead end with the HD Fuel not working with DOCSIS 3 cable modem speeds and Ubicom assimilated into Atheros.  If something is really coming I'll hold onto this guy and wait for it.

Lastly this new router gets much hotter to the touch.  I was especially surprised in my configuration as both radios are turned off.  Is the 827 normal to be so hot?   Certainly the unit is under load with so many devices/traffic but the DGL-4100 carried the same weight and never got this hot.  The unit resides between two DGS-2208s as did the DGL-4100 before it.





 
Logged
Live for today....

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 47953
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Problems upgrading to DIR-827 from DGL-4100
« Reply #1 on: July 08, 2012, 10:47:41 AM »

Welcome!
What Hardware version is your router? Look at sticker under router.
What Firmware version is currently loaded? Found on routers web page under status.
What region are you located?


What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?


Some things to try:
About QoS and 2Mb Limitation: See Reply #12

Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.
Enable uPnP and Multi-cast Streaming under Advanced/Networking.

What wireless modes are you using? Under Setup/Wireless/Manual.
Try single mode G or mixed G and N on 2.4Ghz and single mode N on 5Ghz?
Channel Width set for Auto 20/40Mhz or try 20Mhz only.
Try setting a manual channel to a open or unused channel.
What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto.
What wireless devices do you have connected?
Any cordless house phones?
Any other WiFi routers in the area? Use InSSIDer to find out.
Turn off Short GI, WLAN Partition and Extra Wireless Protection if you have it. Under Advanced/Advanced Wireless.

Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
Turn off all devices accept for one wired PC while testing.

Check cable between Modem and Router, swap out to be sure. Cat6 is recommended.

Maybe someone can review your router settings with you using teamviewer if your interested. Its safe and secure.


Since the 4100 was only router with out any wireless nor a faster CPU, these new gen routers run hotter and work well even running at these temps. I have the 857. Runs great. The have faster CPUs and more HW so just nature of the beast that these run hotter. Its ok.

Also you could have checked out a DGL-4500, even though it's not made any more, it was the next gen router up from the 4100 and 4300 that had wireless G.

Let see if we an help you get the 827 doing for you.
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

drshock

  • Level 2 Member
  • **
  • Posts: 52
Re: Problems upgrading to DIR-827 from DGL-4100
« Reply #2 on: July 08, 2012, 01:07:42 PM »

Wow got that text on a hot key Furry lol?  The settings I went thru and I already had as suggested when I copied over the 4100 settings, I skipped over the wireless ones as they are N/A.    Nothing here applied to my email settings problem.

I read #12 as mentioned, it confirmed the firmware is gimped on purpose by D-Link (comment by Lycan).  I tried but sadly don't see any difference from the "measured requirement" text by changing the WAN port from auto as suggested there.  Attempts to manually change the uplink are rejected  by the 1.02 firmware also.  Would appear there is no workaround to enable HD Fuel for those of us on DOCSIS 3 uplink speeds. 

OK on the case heat then, just making sure. 

I thought about an used 4500 but why get aged parts if new will work as advertised.  I went thru two 4100s, both died slow natural deaths after many years of service.  I figure anything I buy used that old will last even less so would rather get a brand new 2012 made device that will simply not be a downgrade of one designed in 2004.

Logged
Live for today....

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 47953
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Problems upgrading to DIR-827 from DGL-4100
« Reply #3 on: July 08, 2012, 01:18:08 PM »

What email ISP are you using to send logs too? Does your ISP Service use SSL/TLS for email protocols?
Right now there is a problem with ISPs using SSL/TLS as I have the same issue with my 857. I didn't have this issue until my ISP went from using non SSL/TLS protocols and just port 25 to this SSL protocol standard. The routers don't have an option to enable SSL at this time. DLink is aware of it. Not sure when anything will be done about it.

Are you seeing gaming or any problems when multiple people are online? You can still enable QoS engine and use it I believe. There is a good sticky for XBL in the FAQ Library.
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

drshock

  • Level 2 Member
  • **
  • Posts: 52
Re: Problems upgrading to DIR-827 from DGL-4100
« Reply #4 on: July 08, 2012, 02:19:36 PM »

The ISP does require authentication and port 25 but I have no idea if that is SSL. It's Road Runner cable for the email.  I just know the exact same settings work fine on the DGL-4100 and do not on the DIR-827.   Thereby confirming the issue is with the 827 firmware implementation vs that of the 4100.
Logged
Live for today....

drshock

  • Level 2 Member
  • **
  • Posts: 52
Re: Problems upgrading to DIR-827 from DGL-4100
« Reply #5 on: July 13, 2012, 06:49:12 PM »

Finding yet another take away in the firmware of this new router.  Apple Bonjour services are not getting thru.  I have two wired network printers (Canon MF4370DN and HP C7280) that specifically use Apple Bonjour to do printing from Mac OS Lion.  For more than just discovery btw.  With the DIR-827 plugged in they do not show up on the network and even manually attempting to print to the printers static IP fails with the driver reporting the device unavailable.  Swap back in the DGL-4100 and they immediately appear and the drivers go green and you can print fine.     Common problem from a quick Google, all related to router interference with Bonjour protocol.

Firewalls endpoint independent setting was enough to get Bonjour streaming going on the 4100.  But these settings are not under Advanced/Firewall in the 827 firmware so I cannot replicate the working firmware settings.  Multicast streams need to be enabled also but without the endpoint independent setting can't see how to get these kinds of printers going on the 827.
Logged
Live for today....

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 47953
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Problems upgrading to DIR-827 from DGL-4100
« Reply #6 on: July 13, 2012, 08:22:24 PM »

I know that the NAT has been removed from some of these newer routers, even the 857 doesn't have it. Not sure what they are doing with it now days. Wondering if maybe a DIR-825 would better suite you. What I'm currently using ATM.

NAT settings settings won't effect any LAN to LAN connections.

I have a DIR 857 and 645 and a HP LJ P2014n and it's printing fine from OSX 10.6.8 and 10.7.4 on my Mac Book Pro using Bonjour.
Ensure you are using reserved IP addresses for the printers ON the router.
Ensure you set up the printer driver correctly to print to that same IP address if needed. My LJ shows up as a Bonjour printer. Might try to set up an IP address with the driver to print to instead of Bonjour.
Refer to the printers Mfr for updated drivers too.

« Last Edit: July 15, 2012, 06:55:33 PM by FurryNutz »
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

drshock

  • Level 2 Member
  • **
  • Posts: 52
Re: Problems upgrading to DIR-827 from DGL-4100
« Reply #7 on: July 22, 2012, 06:26:13 AM »

I only use reserved IP addresses always for everything on my network. 

No updated printer drivers from HP on this particular printer, C7280, yet since Lion first came out (I am focusing on getting that one working since the Canon is black and white only).  I have discovered this HP printer works fine if I access it from a friends Windows laptop (Windows prints to the Canon too).  Very strange Apple only issue at this point that the DGL-4100 did not exhibit.  Next debug step is to try and temporarily relocate the printer so it can be wired directly to the DIR-827 and see what that unveils. 

BTW, have found yet another 827 firmware bug.  Every time you reboot the DIR-827 it pees a few dropped TX packets into the WAN statistics when it comes back on-line.  Again, from this thread I do not use wireless so we're talking wired WAN only here not WLAN.  And yes for the typical noob advice people post I have tried several patch cables between the modem and router.  Only happens on reboot, number varies from 6-11 WAN TX packets dropped just on re-startup.  Never see anything but zeros on LAN statistics for packet issues as it should be.  But WAN stats should also be zeroes, particularly right after a reboot when nothing is going on yet.

I'm going to stick it out a bit longer and see if D-Link comes thru with an Amplifi line firmware update this Summer.  The DIR-825 you suggest is also Ubicom based, IP5170U, but I would not consider another Dlink product if I found my DIR-827 purchase turned out to be for an firmware orphan.  There is a competitor offering out there with the Ubicom IP8260U and no QoS crippling I would turn to.

   
Logged
Live for today....

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 47953
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Problems upgrading to DIR-827 from DGL-4100
« Reply #8 on: July 24, 2012, 07:11:43 AM »

Any status on this?

Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

drshock

  • Level 2 Member
  • **
  • Posts: 52
Re: Problems upgrading to DIR-827 from DGL-4100
« Reply #9 on: July 24, 2012, 07:08:06 PM »

No work arounds, will take a firmware update to address all of these issues.   

I did have the opportunity to borrow someones DGL-4300 1.9 and it behaved the same as my DGL-4100 1.7 with respect to these issues.   That's two different Dlink routers that did not exhibit the problems that the DIR-827 does. 

TWC SMTP email settings worked/sent logs on both DGLs
QoS/GameFuel measured/reported speed at the 2mbps WAN uplink on both DGLs
No restart initial WAN packet peeing on either DGL
No problems finding and printing to the HP PhotoSmart c7280 printer on either DGL

I'm done, no point in further time investment without updated firmware.





Logged
Live for today....

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 47953
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Problems upgrading to DIR-827 from DGL-4100
« Reply #10 on: July 24, 2012, 07:53:03 PM »

Have you contacted DLink support yet? Say level 2?
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

drshock

  • Level 2 Member
  • **
  • Posts: 52
Re: Problems upgrading to DIR-827 from DGL-4100
« Reply #11 on: July 25, 2012, 03:40:50 AM »

I did break up all the detailed test results and data into two emails to the Dlink support contact us site with my contact information and all.  Have gotten no response to either yet.

And I will phone it in too when I get a window where I can sit on hold and deal with noob L1s asking me to reset the router and such.
Logged
Live for today....

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 47953
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Problems upgrading to DIR-827 from DGL-4100
« Reply #12 on: July 25, 2012, 08:43:02 AM »

Keep us posted. Definitely need Level 2 or higher.  ::)
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 47953
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Problems upgrading to DIR-827 from DGL-4100
« Reply #13 on: September 12, 2012, 07:53:30 AM »

Any status on this?  ???
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 47953
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Problems upgrading to DIR-827 from DGL-4100
« Reply #14 on: November 09, 2012, 04:32:48 PM »

Bump...
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting
Pages: [1] 2