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Author Topic: Can't connect to the internet HELP!!!  (Read 5713 times)

boch1

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Can't connect to the internet HELP!!!
« on: August 05, 2011, 10:45:12 AM »

Please can someone help me I recently bought this router and I've set the router too many times and keeps doing the same thing. I've used WPA WEP and without security and the same the router still dosen't want to connect to the internet. The problem is that I bought this router for my office and I have a meeting please help!!!!
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FurryNutz

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Re: Can't connect to the internet HELP!!!
« Reply #1 on: August 05, 2011, 10:55:11 AM »

What wireless modes are you using?
Try single mode G or mixed G and N?
What security mode are you using? WEP, WPA or WPA2? Preferred is WPA2 and Cipher type to AES only if your device support this or use Auto TPIK or AES.

Does a wired connection work?

What HW version is your router?
What FW version is currently loaded?

What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?

On the router:
Ensure DNS IP addresses are being filled in under Setup/Internet/Manual?
Turn off QoS options.
Turn off Advanced DNS Services if you have this option Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices on the router.
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP.
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
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boch1

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Re: Can't connect to the internet HELP!!!
« Reply #2 on: August 05, 2011, 11:10:36 AM »

The problem here is that the wired connection dosen't want to work neither. i'm using mixed 802.11g and 802.11n, I'm using wep. Someone said that can be the modem that is not compatible I think that's Imposible you'll be the judge I'm a rookie
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boch1

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Re: Can't connect to the internet HELP!!!
« Reply #3 on: August 05, 2011, 11:12:34 AM »

the modem is a cheap one that the company gives you when you sign the contract I belive is axess tel and is in cdma not gsm.
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FurryNutz

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Re: Can't connect to the internet HELP!!!
« Reply #4 on: August 05, 2011, 11:13:52 AM »

So this ISP modem is a wireless modem? Not cable or DSL?
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
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boch1

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Re: Can't connect to the internet HELP!!!
« Reply #5 on: August 05, 2011, 11:17:21 AM »

yes. not cable modem not dsl does this has something to do with it
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FurryNutz

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Re: Can't connect to the internet HELP!!!
« Reply #6 on: August 05, 2011, 11:22:18 AM »

Possible, does the ISP modem have a WAN or Internet out cable port that you would connect a wired LAN cable too? If not then your ISP modem probably doesn't support any type of external router device connection. The 601 and most other home routers only support Cable and DSL ISP wired connections.
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
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boch1

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Re: Can't connect to the internet HELP!!!
« Reply #7 on: August 05, 2011, 11:28:20 AM »

the modem has one usb port and 4 LAN ports
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FurryNutz

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Re: Can't connect to the internet HELP!!!
« Reply #8 on: August 05, 2011, 11:36:41 AM »

Any port labeled Internet or WAN ?

What is the make and model of this ISP modem?
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
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boch1

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Re: Can't connect to the internet HELP!!!
« Reply #9 on: August 08, 2011, 04:11:05 AM »

yes the first port has the internet label the model of the model is axesstel CDMA 1xEV-DO Rev A THIS MODEL AIN'T WI-FI
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FurryNutz

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Re: Can't connect to the internet HELP!!!
« Reply #10 on: August 09, 2011, 08:43:08 AM »

I would recommend calling the Mfr for this modem and ask them if they support the addition of an external router and if there any settings or configurations that need to be set up. From what I see, this modem is a GATEWAY modem and thus might have different networking options from normal standard DSL or Cable modems. Let us know what you find out.
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
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