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Author Topic: Port Forwarding doesn't work and tech support is not helping  (Read 49451 times)

IG88

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Re: Port Forwarding doesn't work and tech support is not helping
« Reply #30 on: October 01, 2008, 02:23:20 PM »

I have the same problem.  COD4 on my PS3 does not work anymore after upgrading to 1.12 and 1.13 Beta.  I also have a problem with using IPSEC VPN connections.  They connect but cause the router to loss it's internet connection after a period of time, requiring the router to be rebooted to fix.  Bad Company on the PS3 works just fine so it's something to do with the way COD4 MP works.
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JackUup23

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Re: Port Forwarding doesn't work and tech support is not helping
« Reply #31 on: October 01, 2008, 02:59:56 PM »

Cool, I will wait patiently, I have COD4 on pc, would the mp be the same as PS3? Anyway, I am sure you guys are working on it, sorry for being so impatient.
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Reinvented

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Re: Port Forwarding doesn't work and tech support is not helping
« Reply #32 on: October 01, 2008, 05:58:53 PM »

I am trying out the 1.13 FW posted up on the support.dlink.com site.  (Not the games.dlink.com)

So far, Port Forwarding seems to still only work for Warcraft 3, and not Steam/CS.

I've got my SPI Firewall on, with Port and Address Restricted.

I can't even host right now.  It gets some VERY bad latency.
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Fearreality

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Re: Port Forwarding doesn't work and tech support is not helping
« Reply #33 on: October 02, 2008, 01:47:51 AM »

OK so I have officially been up all night. I tried the "New" firmware (1.13 Official). Of course it didn't address any of the issues we have been having. I re-flashed to 1.12, reset to factory default, downloaded 1.13, installed, reset to factory default, downloaded one more time, and re-flashed. I disabled everything on the router except for one gaming rule, and the gamefuel rule. I even left the DHCP enabled and the default IP address. My UT servers will NOT come up to save my life. Oh and an FYI the router now reboots like every 6 to 8 hours and the servers that I thought "were" working, they shut themselves off after a while. And another bit of info, While in game I can look over at the router during "lag" and watch the thing reboot. I captured some WireShark logs and there is nothing in there that would lead me to think something is being blocked. It just looks like the game sends it's open port to the master server and then the master server never calls for the info. The router logs are useless too. The only errors I received were errors on the servers that already worked. They are normal packet loss due to the ports changing. So in my frustration I pulled the DIR-655 out of the closet and dusted it off (only took it down three months ago). I was going to set it up and just deal with the fact that some of the tables entries in the port forwarding were corrupt (started after the first firmware upgrade) and there was a burned out LAN port (#3). Well it lasted 5 minutes. I turned it on and reset the settings and it never came back up. So now I have a paper weight router and a router that has great potential but can't even forward one UDP port through the gamefuel. In my desperation I pulled out my Netgear WPN824 (I had found after I replaced the WPN 4 years ago that the power supply burned out). A 5 dollar fix and this router has saved me yet again (it is 6 years old). I guess my point/question is. Why can't D-Link make a router that can last past the first firmware upgrade. I am all about helping and trying to figure out what went wrong but I am out 200 dollars plus something like 100 hours of testing time, 3 weeks of my servers being offline, and i can't download the latest patch on my Xbox. And it doesn't seem like there will ever be a fix. How long must we wait for normal router stuff to actually make it in the router? Now don't get me wrong, the WPN is very antiquated and I can only open up 20 entries in the port forwarding table (same goes for a model only a year ago). Also I only get to use channel 6 on the wireless G :P. The whole Port forwarding problem is the reason i went with the GamerLounge series to begin with. The originals boasted 256 entries...not to mention you can put multiple ports on one entry (unlike the WPNs port range). I'm willing to help but at what cost must I? It has obviously got to be a glitch of some kind with so many people having issues. The whole board is strewn with threads of this game and that game not working. And when we turn off the firewalls and junk it doesn't make a difference. I don't mean to come across ungrateful for the work put into these products and i definitely don't mean to promote other companies. I am just at the end of a long burned out rope and it pains me to see such a great router become useless. Any insight on D-Links part would be greatly appreciated.

If it helps here are the logs at the time of the server starting
Code: [Select]
+---------+---------------+----------+
04:02:35,618,707   ETHER
|0   |01|00|5e|7f|00|01|00|1e|58|2f|c8|29|08|00|45|00|00|c5|d8|42|00|00|40|11|f1|3b|c0|a8|00|01|ef|ff|00|01|11|c9|24|57|00|b1|10|dd|4b|41|4e|4e|4f|55|25|4e|00|00|00|00|00|00|1e|58|2f|c8|29|64|6c|69|6e|6b|72|6f|75|74|65|72|00|00|00|00|00|6b|63|33|30|32|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|31|32|33|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|32|2e|33|32|00|00|00|00|31|32|33|00|00|00|00|00|00|00|00|00|00|00|01|00|00|00|00|00|00|00|02|00|00|00|01|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|

+---------+---------------+----------+
04:02:43,261,522   ETHER
|0   |00|1e|58|2f|c8|29|00|e0|29|68|58|ed|08|00|45|00|00|9d|40|7e|00|00|80|01|77|ca|c0|a8|00|c6|c0|a8|00|01|03|03|7f|93|00|00|00|00|45|00|00|81|d9|b6|00|00|40|11|1e|9e|c0|a8|00|01|c0|a8|00|c6|00|35|f0|52|00|6d|63|d0|3b|8e|85|83|00|01|00|00|00|01|00|00|09|53|54|2d|4d|41|49|4e|30|31|0c|53|65|72|72|65|61|6c|54|65|63|68|73|03|63|6f|6d|00|00|01|00|01|c0|16|00|06|00|01|00|00|06|d3|00|2d|03|6e|73|32|05|6e|6f|2d|69|70|c0|23|0a|68|6f|73|74|6d|61|73|74|65|72|c0|3c|77|b0|ba|39|00|00|2a|30|00|00|07|08|00|09|3a|80|00|00|07|08|

+---------+---------------+----------+
04:02:45,618,399   ETHER
|0   |01|00|5e|7f|00|01|00|1e|58|2f|c8|29|08|00|45|00|00|c5|da|0f|00|00|40|11|ef|6e|c0|a8|00|01|ef|ff|00|01|11|ca|24|57|00|b1|10|dc|4b|41|4e|4e|4f|55|25|4e|00|00|00|00|00|00|1e|58|2f|c8|29|64|6c|69|6e|6b|72|6f|75|74|65|72|00|00|00|00|00|6b|63|33|30|32|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|31|32|33|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|32|2e|33|32|00|00|00|00|31|32|33|00|00|00|00|00|00|00|00|00|00|00|01|00|00|00|00|00|00|00|02|00|00|00|01|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|

+---------+---------------+----------+
04:02:47,902,939   ETHER
|0   |00|1e|58|2f|c8|29|00|e0|29|68|58|ed|08|00|45|00|00|41|40|81|00|00|80|11|78|13|c0|a8|00|c6|c0|a8|00|01|ed|00|00|35|00|2d|43|61|48|dc|01|00|00|01|00|00|00|00|00|00|07|6d|61|73|74|65|72|30|07|67|61|6d|65|73|70|79|03|63|6f|6d|00|00|01|00|01|

+---------+---------------+----------+
04:02:47,903,342   ETHER
|0   |ff|ff|ff|ff|ff|ff|00|e0|29|68|58|ed|08|00|45|00|00|48|40|82|00|00|80|11|38|b5|c0|a8|00|c6|ff|ff|ff|ff|22|49|26|31|00|34|4c|1c|75|74|20|37|38|31|37|20|53|54|54|45|53|54|30|31|20|49|63|65|20|53|74|61|74|69|6f|6e|20|5a|65|74|6f|20|54|54|65|61|6d|20|30|2f|31|36|

+---------+---------------+----------+
04:02:48,046,159   ETHER
|0   |00|e0|29|68|58|ed|00|1e|58|2f|c8|29|08|00|45|00|00|c0|da|92|00|00|40|11|1d|83|c0|a8|00|01|c0|a8|00|c6|00|35|ed|00|00|ac|1d|11|48|dc|81|80|00|01|00|02|00|03|00|02|07|6d|61|73|74|65|72|30|07|67|61|6d|65|73|70|79|03|63|6f|6d|00|00|01|00|01|c0|0c|00|05|00|01|00|00|01|2c|00|09|06|6d|61|73|74|65|72|c0|14|c0|31|00|01|00|01|00|00|02|58|00|04|cf|26|0b|ae|c0|31|00|02|00|01|00|00|00|28|00|0a|03|6e|73|34|03|69|67|6e|c0|1c|c0|31|00|02|00|01|00|00|00|28|00|06|03|6e|73|32|c0|14|c0|31|00|02|00|01|00|00|00|28|00|06|03|6e|73|31|c0|5a|c0|7e|00|01|00|01|00|00|00|03|00|04|40|29|b3|9b|c0|56|00|01|00|01|00|00|00|03|00|04|40|29|b3|f9|

+---------+---------------+----------+
04:02:48,110,375   ETHER
|0   |00|1e|58|2f|c8|29|00|e0|29|68|58|ed|08|00|45|00|00|43|40|84|00|00|80|11|28|99|c0|a8|00|c6|d8|1b|38|03|1e|8b|6c|fc|00|2f|34|83|5c|68|65|61|72|74|62|65|61|74|5c|37|38|31|38|5c|67|61|6d|65|6e|61|6d|65|5c|75|74|5c|67|61|6d|65|76|65|72|5c|34|33|36|

+---------+---------------+----------+
04:02:48,112,053   ETHER
|0   |00|1e|58|2f|c8|29|00|e0|29|68|58|ed|08|00|45|00|00|37|40|85|00|00|80|11|5d|ee|c0|a8|00|c6|cf|26|0b|ae|1e|8c|6c|fc|00|23|91|fc|5c|68|65|61|72|74|62|65|61|74|5c|37|38|31|38|5c|67|61|6d|65|6e|61|6d|65|5c|75|74|

+---------+---------------+----------+
04:02:53,041,693   ETHER
|0   |00|1e|58|2f|c8|29|00|e0|29|68|58|ed|08|00|45|00|00|4a|40|88|00|00|80|11|2e|ab|c0|a8|00|c6|0a|00|00|02|0d|11|00|a1|00|36|24|83|30|2c|02|01|01|04|06|70|75|62|6c|69|63|a0|1f|02|03|0a|38|ff|02|01|00|02|01|00|30|12|30|10|06|0c|2b|06|01|02|01|02|02|01|0a|84|80|03|05|00|

+---------+---------------+----------+
04:02:55,260,152   ETHER
|0   |00|1e|58|2f|c8|29|00|e0|29|68|58|ed|08|00|45|00|00|9d|40|8a|00|00|80|01|77|be|c0|a8|00|c6|c0|a8|00|01|03|03|7f|93|00|00|00|00|45|00|00|81|db|ed|00|00|40|11|1c|67|c0|a8|00|01|c0|a8|00|c6|00|35|e8|db|00|6d|34|ae|72|33|85|83|00|01|00|00|00|01|00|00|09|53|54|2d|4d|41|49|4e|30|31|0c|53|65|72|72|65|61|6c|54|65|63|68|73|03|63|6f|6d|00|00|01|00|01|c0|16|00|06|00|01|00|00|06|c7|00|2d|03|6e|73|32|05|6e|6f|2d|69|70|c0|23|0a|68|6f|73|74|6d|61|73|74|65|72|c0|3c|77|b0|ba|39|00|00|2a|30|00|00|07|08|00|09|3a|80|00|00|07|08|

+---------+---------------+----------+
04:02:55,618,090   ETHER
|0   |01|00|5e|7f|00|01|00|1e|58|2f|c8|29|08|00|45|00|00|c5|db|ee|00|00|40|11|ed|8f|c0|a8|00|01|ef|ff|00|01|11|cb|24|57|00|b1|10|db|4b|41|4e|4e|4f|55|25|4e|00|00|00|00|00|00|1e|58|2f|c8|29|64|6c|69|6e|6b|72|6f|75|74|65|72|00|00|00|00|00|6b|63|33|30|32|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|31|32|33|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|32|2e|33|32|00|00|00|00|31|32|33|00|00|00|00|00|00|00|00|00|00|00|01|00|00|00|00|00|00|00|02|00|00|00|01|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|

+---------+---------------+----------+
04:03:00,278,062   ETHER
|0   |00|e0|29|68|58|ed|00|1e|58|2f|c8|29|08|00|45|00|00|38|38|d7|00|00|35|01|81|7e|0a|00|00|02|c0|a8|00|c6|03|03|fb|b0|00|00|00|00|45|00|00|4e|40|8e|00|00|78|11|36|a1|c0|a8|00|c6|0a|00|00|02|00|89|00|89|00|3a|00|00|

+---------+---------------+----------+
04:03:01,697,569   ETHER
|0   |00|e0|29|68|58|ed|00|1e|58|2f|c8|29|08|00|45|00|00|38|38|e9|00|00|35|01|81|6c|0a|00|00|02|c0|a8|00|c6|03|03|fb|b0|00|00|00|00|45|00|00|4e|40|90|00|00|78|11|36|9f|c0|a8|00|c6|0a|00|00|02|00|89|00|89|00|3a|00|00|

+---------+---------------+----------+
04:03:01,770,630   ETHER
|0   |00|e0|29|68|58|ed|00|1e|58|2f|c8|29|08|00|45|00|00|38|38|eb|00|00|35|01|81|6a|0a|00|00|02|c0|a8|00|c6|03|03|fb|b0|00|00|00|00|45|00|00|4e|40|91|00|00|78|11|36|9e|c0|a8|00|c6|0a|00|00|02|00|89|00|89|00|3a|00|00|

+---------+---------------+----------+
04:03:03,041,579   ETHER
|0   |00|1e|58|2f|c8|29|00|e0|29|68|58|ed|08|00|45|00|00|4d|40|94|40|00|80|06|9d|ba|c0|a8|00|c6|45|19|15|d5|0a|3f|00|50|06|45|31|42|d0|8c|dd|fd|50|18|fb|f3|4c|c1|00|00|17|03|01|00|20|1a|5c|47|b1|c6|4c|88|c5|1c|65|63|f9|3e|aa|1a|2c|4e|b1|f6|61|4e|0c|c8|b8|7d|06|9b|01|33|4a|c0|a2|

+---------+---------------+----------+
04:03:03,079,771   ETHER
|0   |00|e0|29|68|58|ed|00|1e|58|2f|c8|29|08|00|45|00|00|4d|74|50|40|00|72|06|77|fe|45|19|15|d5|c0|a8|00|c6|00|50|0a|3f|d0|8c|dd|fd|06|45|31|67|50|18|fd|d4|4f|80|00|00|17|03|01|00|20|99|9e|7a|bb|77|b8|5d|26|27|2e|6c|fe|19|bc|a2|8e|df|4e|47|5f|86|6d|3d|f5|6b|e3|3f|54|71|55|eb|ce|
« Last Edit: October 02, 2008, 01:56:14 AM by Fearreality »
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anon

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Re: Port Forwarding doesn't work and tech support is not helping
« Reply #34 on: October 02, 2008, 06:29:28 AM »

Something is in the works to fix the port forwarding issues.
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Fearreality

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Re: Port Forwarding doesn't work and tech support is not helping
« Reply #35 on: October 02, 2008, 06:37:34 AM »

One can only hope :) ... do you mind sharing a link to where you saw that they are actually working on it. Last I heard they couldn't replicate the problem.
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JackUup23

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Re: Port Forwarding doesn't work and tech support is not helping
« Reply #36 on: October 02, 2008, 06:46:59 AM »

I don't know if I believe the whole "We cant replicate the problem" response, I think they messed up big time and they are trying to save face, I would not be so harsh but you charge people 150 to 200 bucks (depending on where you bought it) for a Router, and the thing should work.  As I said I will be as patient as I can but this really needs to be resolved.  >:(
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anon

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Re: Port Forwarding doesn't work and tech support is not helping
« Reply #37 on: October 02, 2008, 08:08:08 AM »

Where I got the info is not someplace you’ll find on the net…so please don’t ask. The issues are being worked on for a few things including port forwarding.
 
What will help the most is explaining in detail the problems you are seeing. This will help the team working on the issues better.
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Fearreality

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Re: Port Forwarding doesn't work and tech support is not helping
« Reply #38 on: October 02, 2008, 10:08:46 AM »

Have my posts been thorough enough explaining my testing procedures. If not i can do an outline style and I can even pull more logs from WireShark, SIW, and the router. My only issue is Lycan said the PM Team can not replicate the issues. In my opinion, they didn't try very hard. All you have to do is load factory defaults and try to forward a game. If you are telling me they can and know how to fix it, then it would be great to see somehow that you are affiliated with them. Or if you choose to stay anonymous, it would be nice to have someone from the D-Link team confirm this. As I stated before, I would love to keep this router and I do see great potential for it. But without knowing there is a fix underway I am not in a hurry to loose out on the return period. Also bear in mind, I had nothing but issues with the DIR-655 on every single update (ie. corrupted entries in the tables). So my eagerness to go through it again is a little less than overwhelming. I am all about the community coming together to help make a good product better. We just need a little something to go on. If there is a fix underway, then we WILL wait (btw 1.13 was posted the same day as your post that a FW fix was being worked on). Is there anything we can do that we are not already doing??
On a side note I like how they are constantly trying to improve their products. For instance, the Yahoo widget has been upgraded and works great. ALL stats are pulled and it is in a very nice window. Also, they have added functionality to the USB port AND provided us a tool to use it. These are great things; we just need to be able to forward ports and cut lag.
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JackUup23

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Re: Port Forwarding doesn't work and tech support is not helping
« Reply #39 on: October 02, 2008, 10:37:40 AM »

Nicely said, I definitely concur,  I got about 25 days left and if it isnt fixed by then I am returning it and getting my money back.
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Lycan

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Re: Port Forwarding doesn't work and tech support is not helping
« Reply #40 on: October 02, 2008, 12:19:51 PM »

The fact is this guys, if the unit is not performing to your expectations, then return it.
I can't promise a time frame to diagnose or repair this issue. If you are operating under the assumption that we will correct this before your retun period expires, then I'd just go return it.

As far as saving face, I don't think so. We have acknowledged plenty of errors with our products, why pick this one to deny?

Think about the DIR-855, when that issue hit we owned to it and it was as sever as this but equally hideable from our side.

Once I can replicate this issue and prove it to PM we can begin tracking down the issue.

I am sorry if the unit has caused issues for you and i wish i could fix them, but currently I do not have a solution for you.
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jberek

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Re: Port Forwarding doesn't work and tech support is not helping
« Reply #41 on: October 02, 2008, 12:28:28 PM »

Well, I cannot return mine, but I don't think I would want to just yet. It worked very well for me with the 1.02 firmware. Anyway, I added the Gamefuel rule that was suggested, but I did not see any difference. My forwards are mostly working. But the only game server I am running is COD4. Mostly my problem is if I have to turn off the server for some reason, it sometimes does not forward again properly. Right now it is working, but it takes a few attempts to connect to it. Once in it does not seem to be laggy or anything, so that is good. My port forward for the FTP server (TCP/UDP 21) has always worked, even with 1.12 when nothing else was working. The COD4 uses UDP 28960.
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Reinvented

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Re: Port Forwarding doesn't work and tech support is not helping
« Reply #42 on: October 02, 2008, 01:12:49 PM »

I can't even return mine now, since it was back in February.  And I feel as if it's not going to get any better, anytime soon.  They probably have another DGL in the works, and it will probably be out soon.

I wish they would extend our warranty for this, since we've had to go through so much trouble.  And even still, it's us who are going through doing a majority of the testing, on various platforms, and running different test scenarios.

Mine worked very well with 1.02 also.  Oh, how we do wish we could go back.
An extension on warranty would be nice for this, since we've had to wait for a really decent fix for all these issues, and there's nothing we can even do about returning it.  I've heard about getting a bunk one in return, or a damaged one.  And that just isn't cool either. 

If not that, I'd like to see if I can get a DIR-655 to replace it.  And maybe an adapter too or something.  Trade it in, because we paid a lot for this, and it's not performing as it should. 
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Fearreality

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  • Posts: 41
Re: Port Forwarding doesn't work and tech support is not helping
« Reply #43 on: October 02, 2008, 01:35:40 PM »

The fact is this guys, if the unit is not performing to your expectations, then return it.
I can't promise a time frame to diagnose or repair this issue. If you are operating under the assumption that we will correct this before your retun period expires, then I'd just go return it.

As far as saving face, I don't think so. We have acknowledged plenty of errors with our products, why pick this one to deny?

Think about the DIR-855, when that issue hit we owned to it and it was as sever as this but equally hideable from our side.

Once I can replicate this issue and prove it to PM we can begin tracking down the issue.

I am sorry if the unit has caused issues for you and i wish i could fix them, but currently I do not have a solution for you.


Please don't discount our willingness to help. If there is more we can do then I for one would love to help. I really don't want to return it. Like i said in my post, D-Link configurations are more capable of handling the work load I throw at it. And I personally don't assume anything. I have been asking and verifying. But in these posts my questions on my tactics have not been answered. Are we doing enough? Is there more we can do? Did you find any useful information in my WireShark log? Is Anon right in his statement that they DO know and ARE fixing it? It seems between you and Anon we have contradicting statements, which leads me to think you guys don't work together. And I wasn't attacking when I said "In my opinion, they didn't try very hard". My point was that this issue is very consistent and it seems I am not the only one. Could this have anything to do with hardware versions or are the routers still on version 1?
  I can put together a "test" UT server and zip it up. All you would have to do is Download it from my site and unzip it. No need to install it; just run the launcher I created. Then I can list detailed steps, as I already have, on how the reverse effect (needing 'deny all') happens when GameFuel is off. And how when you turn on GameFuel, create the rule, and select 'allow all' UT stops working. I can even create a windows based and Linux based package of rune for testing. Then list the detailed steps of how Rune will not work with GameFuel off and 'deny all' selected. Yet when you enable GameFuel, create the rule, and select 'allow all', low and behold Rune starts updating the master servers. These are a very defined set of steps to which every time I run them I get the same result, regardless if the SPI is on/off or the anti-spoof is on/off or even dynamic fragmentation is on/off. My point to this babble is we are trying to help; yet we are not getting any direction as to whether or not it IS indeed helping.
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Lycan

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Re: Port Forwarding doesn't work and tech support is not helping
« Reply #44 on: October 02, 2008, 04:55:51 PM »

We don't have another DGL in the works guys. We are going to fix this, I just can't promise when. Look, I understand how frustrating it is to purchase something and not  have it work properly. I've been using Windows for YEARS! LOL. ::)
But seriously, I'll do what I can. I created a post that is requesting packet captures and log files, I need information that only you guys can sometimes provide.

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