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Author Topic: :HDD Failed DNS-343  (Read 5160 times)

myhonda

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:HDD Failed DNS-343
« on: July 20, 2008, 04:50:57 PM »

Hi,

I have recently purchased a DNS-343 along with x4 500 gig HD's and everything has been going really well.

I setup the drives as Raid 5 and noticed the email setup on the device to which I configured. Although only having this unit for one week I'm impressed so far.

Last night the NAS sent me an email stating HDD 4 failed so I logged in and under status I now see for 'syncing' the status as 'degraded'. Everything seems ok when copying to and from device and the drive shows up each time I reset and turn on. I have tried firmware and multiple restarts but get the email each time on startup stating HDD 4 failed.

Could someone please help as I'm pretty sure its not the drive as its brand new and data appears to be flowing to it.
Thankyou.   

UPDATE:

Firmware: version=1.01(1.16.0523.2008) ( downloaded from d-link AUS site )

Error Email: HDD4 Hard Drive Has Failed. Sincerely, Your DNS-343

« Last Edit: July 20, 2008, 05:44:39 PM by myhonda »
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chaicka

  • Level 2 Member
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  • Posts: 87
Re: :HDD Failed DNS-343
« Reply #1 on: September 28, 2008, 10:02:42 AM »

Hmmm...wondering if the 'SMART' feature of modern HDDs have anything to do with the NAS reporting a drive failure.
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fordem

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  • Posts: 2168
Re: :HDD Failed DNS-343
« Reply #2 on: September 28, 2008, 10:51:08 AM »

Could someone please help as I'm pretty sure its not the drive as its brand new and data appears to be flowing to it.
Thankyou.   
First - brand new drives can fail - I'm not saying that it has, just pointing out that you should not assume that it hasn't simply because it's brand new - more importantly - how can you tell that "data appears to be flowing to it"?
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RAID1 is for disk redundancy - NOT data backup - don't confuse the two.

ECF

  • Technical Engineer
  • Level 11 Member
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  • Posts: 2692
Re: :HDD Failed DNS-343
« Reply #3 on: September 30, 2008, 04:39:32 PM »

Please update to firmware 1.02 and reformat your drives.

http://support.dlink.com/products/view.asp?productid=DNS-343
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Never forget that only dead fish swim with the stream

myhonda

  • Guest
Re: :HDD Failed DNS-343
« Reply #4 on: October 01, 2008, 12:52:57 AM »

Done, it actually rescyned the drive without format and works perfect now.


Many thanks!  :)
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