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Author Topic: Suddenly i can't connect to internet  (Read 2304 times)

R234

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Suddenly i can't connect to internet
« on: July 14, 2012, 12:17:06 PM »

Hi! I upgraded to the new FW today 2.07 and everything seemed fine. Then suddenly i lost my internet connection. I can connect through the modem ok. Cables are ok. I am using my desktop with a wired connection. The 'world' light is not on. Any help is appreciated.
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R234

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  • Posts: 14
Re: Suddenly i can't connect to internet
« Reply #1 on: July 14, 2012, 12:41:21 PM »

OK, i got it working finally. But the FW i got from the router was actually 2.06 NA? not 2.07. I reset the router again and loaded the disk it came with and it worked. But why is the FW upgrade different than what is listed on the support site?
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FurryNutz

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    • Router Troubleshooting
Re: Suddenly i can't connect to internet
« Reply #2 on: July 14, 2012, 01:15:07 PM »

Not sure why v2.06 isn't on the web for public when it's coming in the box. The best version at the moment is v2.03 as it seems to work the best. Be aware that v2.07 breaks Shareport if you are using that application and the USB connection on the router. v2.07 has been fixed so it doesn't break Shareport.

What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?
If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems.
To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged.
If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ.

Some things to try:
Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options. Advanced/QoS or Gamefuel.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.
Enable uPnP and Multi-cast Streaming under Advanced/Networking.

Wireless Installation Considerations
What wireless modes are you using? Under Setup/Wireless/Manual.
Try single mode G or N or mixed G and N?
Channel Width set for Auto 20/40Mhz or try 20Mhz only.
Try setting a manual channel to a open or unused channel.
What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto.
What wireless devices do you have connected?
Any cordless house phones?
Any other WiFi routers in the area? Use InSSIDer to find out.

Turn off WISH, and WPS under Advanced.
Turn off Short GI, WLAN Partition,and Extra Wireless Protection if you have it. Under Advanced/Advanced Wireless.

Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
Turn off all devices accept for one wired PC while testing.

Check cable between Modem and Router, swap out to be sure. Cat6 is recommended.
« Last Edit: October 03, 2012, 03:34:52 PM by FurryNutz »
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