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[jim.frankfort]

Over the past month or so, my 655 router has begun to intermittently not be able to find pages like google.com.  It does this for both wired and wireless.  Some of the settings are below.  I've not done a factory reset.  Any advice is welcome.  Is there a technical support service offered by D-Link where they look at my settings/statistics to see what is going on?   thx.....jim

I just set the logs to capture system activity, debug information, and dropped packets.

General

Time :   ‎10‎/‎18‎/‎2012‎ ‎11‎:‎49‎:‎02‎ ‎PM
Firmware Version :   2.10NA , 17, Oct, 2012


WAN

Connection Type:   DHCP Client 
Cable Status :   Connected 
Network Status :   Established 
StreamEngine :   Enabled 
Connection Up Time :   1 Day, 4:32:26
     
MAC Address :   xxxxxxx
IP Address :   xxxxxxxx
Subnet Mask :   255.255.252.0 
Default Gateway :   xxxxxxxx
Primary DNS Server :   xxxxxxx
Secondary DNS Server :   xxxxxxxxx
Advanced DNS :   Disabled 
   
 


LAN

MAC Address :  xxxxxxx 
IP Address :   192.168.0.1 
Subnet Mask :   255.255.255.0 
DHCP Server :   Enabled   


Wireless LAN

 
Wireless Radio :   Enabled
  802.11 Mode :   11bgn
Channel Width :   20/40  MHz 
Channel :   6 
WISH :   Inactive 
 Wi-Fi Protected Setup :   Disabled
 SSID List :   

[FurryNutz]

Link>Welcome!

• What region are you located?
• Was a Factory Reset performed before and after any firmware updates then set up from scratch?

FW Update Process

• Was the router working before any firmware updates?

Internet Service Provider and Modem Configurations

• What ISP Service do you have? Cable or DSL?
• What ISP Modem Mfr. and model # do you have?
• Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
• What ISP Modem service link speeds UP and Down do you have?
• Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.
• Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
• For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.

Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
6" minimum safe distance between devices.

3rd Party Security Software Configurations

• Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
• Turn off all devices accept for one wired LAN PC while testing.
• Disable any downloading client software managers, i.e. Torrents or similar.

I recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. For cable Internet, RG-6 coaxial cable is needed, not RG-59. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.

Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router. Besure to log into the Admin account on the router.

• Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options, Advanced/QoS or Gamefuel. For the DGL-5500, review this for Streamboost information and settings: Furry's DGL-5500 Review
• Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
• Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.
• Turn on DNS Relay  under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench and input new DNS addresses under Setup/Internet/Manual.
• Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting and maintain consistency for applications that need to connect as well as mapped drives.
• Ensure devices are set to auto obtain an IP address.
• If IPv6 is an option on the router, select Local Connection Only under Setup/IPv6.
• Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall. Enable or Disable SPI to test.
• Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules. Enable IPv6 Multi-cast Streaming for routers that have a Media Server option. Disable IPv6 Multi-cast Streaming if IPv6 or Media Server is not being used.
• Turn off WISH, and WPS under Advanced.
• WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
• Set current Time Zone, Date and Time. Use an NTP Server feature. Tools/Time.

[FurryNutz]

Any status on this? 

Over the past month or so, my 655 router has begun to intermittently not be able to find pages like google.com.  It does this for both wired and wireless.  Some of the settings are below.  I've not done a factory reset.  Any advice is welcome.  Is there a technical support service offered by D-Link where they look at my settings/statistics to see what is going on?   thx.....jim

I just set the logs to capture system activity, debug information, and dropped packets.

General

Time :   ‎10‎/‎18‎/‎2012‎ ‎11‎:‎49‎:‎02‎ ‎PM
Firmware Version :   2.10NA , 17, Oct, 2012


WAN

Connection Type:   DHCP Client 
Cable Status :   Connected 
Network Status :   Established 
StreamEngine :   Enabled 
Connection Up Time :   1 Day, 4:32:26
     
MAC Address :   xxxxxxx
IP Address :   xxxxxxxx
Subnet Mask :   255.255.252.0 
Default Gateway :   xxxxxxxx
Primary DNS Server :   xxxxxxx
Secondary DNS Server :   xxxxxxxxx
Advanced DNS :   Disabled 
   
 


LAN

MAC Address :  xxxxxxx 
IP Address :   192.168.0.1 
Subnet Mask :   255.255.255.0 
DHCP Server :   Enabled   


Wireless LAN

 
Wireless Radio :   Enabled
  802.11 Mode :   11bgn
Channel Width :   20/40  MHz 
Channel :   6 
WISH :   Inactive 
 Wi-Fi Protected Setup :   Disabled
 SSID List :