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Author Topic: DNS-323 E-mail Failure  (Read 7752 times)

caciliberti

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  • Posts: 2
DNS-323 E-mail Failure
« on: September 30, 2009, 08:33:20 AM »
I jost got a DNS323 and the email alert is not working. I have both gmail and yahoo accounts and I am still getting "Test result: Failure". I also have the latest firmware 1.07. Any ideas?

thanks
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hilaireg

  • Level 3 Member
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  • Posts: 348
Re: DNS-323 E-mail Failure
« Reply #1 on: September 30, 2009, 12:24:25 PM »
Can you post your Email Alert config?  Use a fictitious email name/password for purposes of the forum.

Cheers,
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caciliberti

  • Level 1 Member
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  • Posts: 2
Re: DNS-323 E-mail Failure
« Reply #2 on: September 30, 2009, 12:32:41 PM »
I basically entered for example:

User Name : DNS3232
Password : 12345ASDF
SMTP Server : smtp.gmail.com
Sender E-mail : [email protected]
Receiver E-mail : [email protected]

And after entering all my info, I click on "Test E-Mail" and I get the message "Test result: Failure". I also entered a yahoo account as Receiver "Receiver E-mail" and it also does not work.

Ideas?
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hilaireg

  • Level 3 Member
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  • Posts: 348
Re: DNS-323 E-mail Failure
« Reply #3 on: September 30, 2009, 02:00:19 PM »
Here are a few things to look at:

  • Ensure that your ISP permits mail server relay - i.e. using a non-ISP SMTP server.
  • Ensure that your router isn't blocking outbound mail TCP/IP Port 25; doubt this will be your issue
  • Try setting the smtp mail server port for gmail to: smtp.gmail.com:587
  • Try account mode with the account name set to: recent:<yourusername>@gmail.com


Many server now require SSL for Incoming E-mail as well as for Outgoing e-mail.  If all else fails, set the SMTP server to the ISP SMTP server, change to Anonymous, and set the Sender Email to the one provided by your ISP.

HTH,
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