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Author Topic: Limited connection network status  (Read 657 times)

tom19693

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Limited connection network status
« on: February 27, 2019, 11:25:59 AM »

Model Name: DIR-882   Hardware Version: A1   Firmware Version: 1.11

Recently purchased the DIR-882 and im yet to connect to the internet using it. Im trying to connect with pppoe using all the settings my ISP provided (which work fine on 2 other routers), but im stuck with status "Limited Connection" but cannot access anything.



Ive tried changing from static to dynamic IP which makes no difference, also tried changing a few other setting which hasn't helped. I've also factory reset and reinstalled the v1.11 firmware then factory reset again.

system log is mainly the below repeated

2018-07-03 20:13:41 [RC]: Current Wan interface is eth3 , mode is pppoe
2018-07-03 20:13:44 pppoe-relay[29132]: PADO packet from 84:26:2b:a1:ca:56 on interface eth3 does not have Relay-Session-Id tag
2018-07-03 20:13:44 pppoe-relay[29132]: PADS packet from 84:26:2b:a1:ca:56 on interface eth3 does not have Relay-Session-Id tag
2018-07-03 20:13:48 [RC]: Wan(ppp0) connect Success , Current Wan ip is xxx.xxx.xxx.xxx
2018-07-03 20:13:48 [UPNP]: WPS listening on port 8888
2018-07-03 20:13:50 [UPNP]: Can't find in which sub network the client is
2018-07-03 20:13:50 [UPNP]: Can't find in which sub network the client is
2018-07-03 20:13:52 ipsec_setup: ...Openswan IPsec stopped
2018-07-03 20:13:53 [RC]: Wan(ppp0) Disconnect
2018-07-03 20:13:53 ipsec_setup: ...Openswan IPsec stopped
2018-07-03 20:13:53 [RC]: Wan(ppp0) Disconnect
2018-07-03 20:13:53 ipsec_setup: ...Openswan IPsec stopped
2018-07-03 20:13:54 [RC]: Current Wan interface is eth3 , mode is pppoe
2018-07-03 20:13:58 pppoe-relay[8754]: PADO packet from 84:26:2b:a1:ca:56 on interface eth3 does not have Relay-Session-Id tag
2018-07-03 20:13:58 pppoe-relay[8754]: PADS packet from 84:26:2b:a1:ca:56 on interface eth3 does not have Relay-Session-Id tag
2018-07-03 20:14:02 [RC]: Wan(ppp0) connect Success , Current Wan ip is xxx.xxx.xxx.xxx
2018-07-03 20:14:02 [UPNP]: WPS listening on port 8888
2018-07-03 20:14:03 [UPNP]: Can't find in which sub network the client is
2018-07-03 20:14:04 [UPNP]: Can't find in which sub network the client is
2018-07-03 20:14:05 [UPNP]: Can't find in which sub network the client is
2018-07-03 20:14:06 ipsec_setup: ...Openswan IPsec stopped
2018-07-03 20:14:07 [RC]: Wan(ppp0) Disconnect
« Last Edit: February 27, 2019, 12:59:53 PM by GreenBay42 »
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FurryNutz

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Re: Limited connection network status
« Reply #1 on: February 27, 2019, 12:11:57 PM »

Link>Welcome!

  • What Hardware version is your router? Look at sticker under the router case.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?

Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?
  • Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
  • For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

GreenBay42

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Re: Limited connection network status
« Reply #2 on: February 27, 2019, 01:00:51 PM »

I edited out your WAN IP address. You don't need to advertise that :)

Reboot the modem. Not sure I have ever seen the limited connection status before. I will ask a tech.
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tom19693

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Re: Limited connection network status
« Reply #3 on: February 27, 2019, 02:10:32 PM »

Reboot the modem.

I've rebooted a few times. Also factory reset and reinstalled firmware.

Thanks
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GreenBay42

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Re: Limited connection network status
« Reply #4 on: February 27, 2019, 02:26:34 PM »

And still getting the limited connection?  I have asked a few techs and they said they have never seen that status. Very strange.

Who is your ISP?

What modem do you have?

Region - UK?
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tom19693

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Re: Limited connection network status
« Reply #5 on: February 28, 2019, 03:11:55 AM »

And still getting the limited connection?

yes

Who is your ISP?

What modem do you have?

Region - UK?

Yes UK, I get openreach (BT) FTTP which comes into a ONT like the image below. (The box on the right is a battery backup)

The model name EchoLife HG8110H-20

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FurryNutz

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Re: Limited connection network status
« Reply #6 on: February 28, 2019, 06:44:03 AM »

Has a LAN cable been swapped between the ONT and the 882?
Has a factory reset been performed on the 882 and setup from scratch. Walk thru the setup wizard while the router is connected to the ONT?
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

tom19693

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Re: Limited connection network status
« Reply #7 on: February 28, 2019, 01:54:38 PM »

OK so I got it working.

The problem is something to do with IPv6. If i set IPv6 to 'Local Connectivity Only' everything works fine. As soon as I change the setting to anything else the internet disconnects. I'll just leave IPv6 disabled.

Thanks for the help
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GreenBay42

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Re: Limited connection network status
« Reply #8 on: February 28, 2019, 01:56:14 PM »

Thanks for the update and glad it worked out.
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FurryNutz

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Re: Limited connection network status
« Reply #9 on: February 28, 2019, 02:16:58 PM »

Do you have IPv6 support natively from your ISP?

OK so I got it working.

The problem is something to do with IPv6. If i set IPv6 to 'Local Connectivity Only' everything works fine. As soon as I change the setting to anything else the internet disconnects. I'll just leave IPv6 disabled.

Thanks for the help
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting