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Author Topic: 5GHz connection not working after turning off and on again  (Read 1667 times)


  • Guest

Okay so pls help me, cause I know absolutely nothing about anything here. I consider it a great victory to even have gotten this far. Anyhow I purchased this thing like a month and a half ago and anytime I turn it off and back on the 5GHz connection disappears and it just takes forever to get it back if I can even get it back this time. Obviously turning it off and back on doesn't work or I'd not have to ask you guys about it.
Anyone who has had the same issue and knows how to fix it?
And let me just tell you right away I can't answer any questions about anything technical whatsoever. Connected devices includes a Samsung Smart TV, a PS4, my Android phone and my Lenovo pc.

Please please please help me.


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    • Router Troubleshooting
Re: 5GHz connection not working after turning off and on again
« Reply #1 on: May 21, 2018, 10:26:06 AM »


  • What Hardware version is your router? Look at sticker under the router case.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?

Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?

Please run thru this and see if anything helps:
Router Troubleshooting Suggestions and Tips
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting