• July 22, 2019, 11:06:24 AM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Pages: 1 [2]

Author Topic: 933L wifi problem connect  (Read 7353 times)

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 47583
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: 933L wifi problem connect
« Reply #15 on: February 26, 2019, 09:37:54 AM »

Temporarily disable WPA on the NG router. Then try to connect the camera to the wifi. Does it work then?
Re-enable WPA2 and AES only and then test again.
You can log into the cameras web page while it's LAN connected and made changes here as well.
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

paoloc68

  • Level 1 Member
  • *
  • Posts: 5
Re: 933L wifi problem connect
« Reply #16 on: March 03, 2019, 01:39:32 PM »

Temporarily disable WPA on the NG router. Then try to connect the camera to the wifi. Does it work then?
Re-enable WPA2 and AES only and then test again.
You can log into the cameras web page while it's LAN connected and made changes here as well.
I have tried to remove WPA and leave the network open, nothing changed, I have rebooted and still the camera is not able to connect!!!
It is really a shame for Dlink to release a firmware that makes a product un-usable!!!
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 47583
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: 933L wifi problem connect
« Reply #17 on: March 03, 2019, 02:29:03 PM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this.
Link> Tech Support Contact Information
We find that phone contact has better immediate results over using email.
Let us know how it goes please.
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

paoloc68

  • Level 1 Member
  • *
  • Posts: 5
Re: 933L wifi problem connect
« Reply #18 on: March 04, 2019, 06:18:11 AM »

Warranty expired, It will cost more of shipment than to buy a new Camera. DLink never again, you release firmware updates that will brick old equipment so to force to buy new products, as other people proved in this thread. The interesting thing is that my camera has never been switched on for a couple of years so you cannot even say it is worn out by usage, it is clearly something in the firmware.
I will buy from another brand, you will never get me again!
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 47583
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: 933L wifi problem connect
« Reply #19 on: March 04, 2019, 06:47:42 AM »

I updated to the same version of FW on my 933L and it's been working. Zero issues.

Good luck in your endeavours.
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

paoloc68

  • Level 1 Member
  • *
  • Posts: 5
Re: 933L wifi problem connect
« Reply #20 on: March 04, 2019, 06:12:03 PM »

It worked for me too for some months, like from April last year, then suddenly, one day the WiFi stopped working. It didn't happen immediately. What is really strange is that as other people here have reported the wireless survey gets completed successfully showing that the electronic components are operational. Everything it is working as normal except that the camera does not connect to the Wi-Fi.
There is clearly a common pattern with the other case reported, a serious company would be a little more proactive and at least investigate without putting the burden on the users.
What I would like to hear is something like this :
"we would like to investigate this issue, we have arranged to collect your product free of costs, if we determine that the problem has been caused by one of the latest upgrades you will get either the product fixed or a replacement"
Logged

GreenBay42

  • Administrator
  • Level 10 Member
  • *
  • Posts: 2113
Re: 933L wifi problem connect
« Reply #21 on: March 05, 2019, 07:20:41 AM »

Since you can access the camera via Ethernet, have you tried downgrading the firmware to an older version?  Make sure you reset the camera after downgrading.

I assume you are removing the Ethernet cable after setup and rebooting?

If the problem continues, it is the camera - hardware issue with WIFi. If it works, then there is definitely something wrong with the firmware.

Logged
Pages: 1 [2]