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Author Topic: dsp-215 over internet  (Read 9284 times)

Kakashi::.

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Re: dsp-215 over internet
« Reply #15 on: April 09, 2015, 04:59:19 PM »

Thanks for getting back to us, how about this:

- Could you provide the firmware version for both units?


D-Link USA does not support issues from outside our region, in this case, we don't even market the DSR-1000 in our region, so we can't test with the exact hardware, but we do market the other models in the DSR family and may help you check on the issue, assuming we can find the correct version of the firmware on any of the other DSR models. We fully support our DSP family of products, so no problems there. 
 
I suggest you keep putting pressure on your regional D-Link support team until you get better results. Ask to be escalated to at least a Level 3 support agent.
« Last Edit: April 09, 2015, 06:10:51 PM by Kakashi::. »
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riccio99

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  • Posts: 22
Re: dsp-215 over internet
« Reply #16 on: April 09, 2015, 11:40:00 PM »

Thx...  the firmware version of both DSP is 2.01b02.

THE DSR firmware is 2.02_WW

If you want i can test with a dsr 150 or dsr 250 or drs 500 or an "old" dir 855.

I think it is not a regional problem but a worlwide problem.

My regional support only said that an home user cannot have a webserver at home. I think that they cannot do nothing more then simply answer to simply problem.

I dont know how ask to escalate to a level 3 agent.

Thx a lot
« Last Edit: April 10, 2015, 02:08:11 AM by riccio99 »
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riccio99

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  • Posts: 22
Re: dsp-215 over internet
« Reply #17 on: April 14, 2015, 02:12:12 AM »

Good morning,

from yesterday it all seems to work regularly. The problem 'mysteriously disappeared.

The only thing I did was to switch off the dsr-1000N and replace it with dir-855 configured as the dsr and worked regularly. So the problem was the dsr.

Then i switch on again the dsr and it  continued to works regullary.

i really don't know what happened.

Could be some settings were not regullary loaded on dsr.

Thx anyway for the attention.
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FurryNutz

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    • Router Troubleshooting
Re: dsp-215 over internet
« Reply #18 on: April 14, 2015, 07:07:14 AM »

Glad its working. Let us know if you find out what configuration used works best.
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