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Author Topic: Problems viewing recorded files  (Read 1829 times)

m_overink

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Problems viewing recorded files
« on: February 06, 2014, 09:42:33 AM »


Ever since upgrading to windows 8.1 I have been unable to view recorded video through the web interface.  Live view works fine, but recorded video doesn't.  For some reason the window that allows you to select the times doesn't pop up anymore (not the pop up blocker in IE)
This feature doesn't work in IE or Chrome,  any ideas?

Thanks
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FurryNutz

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    • Router Troubleshooting
Re: Problems viewing recorded files
« Reply #1 on: February 06, 2014, 10:11:14 AM »

Try Opera or FF? If IE 8, 9, 10 or 11, set compatibility mode and test again.
Disable any security browser Add-ons like No Script and Ad-Block or configure them to allow All Pages when connected to the router.
Clear all browser caches.
Be sure to log into the Admin account on the router.
Try turning off these features in Chrome:
Top right corner, little bars for options > Settings > Settings (on left) > Show advanced settings.
Uncheck these:
Use a web service to help resolve navigation errors
Use a prediction service to help complete searches and URLs typed in the address bar
Predict network actions to improve page load performance
Enable phishing and malware protection

mydlink.com Supported Browsers
Internet Explorer 7 or higher (32-bit) - Add the IP address of mydlink.com and the DNR to the "Compatibility View" exceptions list.
Firefox 12 or higher
Chrome 20 or higher
Safari 6 or higher (Mac OS only)
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