The Graveyard - Products No Longer Supported > EBR-2310

DLINK issues today?

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TJones14:
I work for an ISP and we are having a HUGE amount of customers call in with the ERB - 2310 routers. They are not able to connect, and unable to log into router, even after a reset to factory default.

We are able to get a connection if we bypass the router, but it seems like all of these routers have bricked.

Is anyone else having a similar problem?  We are vehemently searching for a solution.

FurryNutz:
Link>Welcome!


* What Hardware version is your routers? Look at sticker under router.
* Link>What Firmware version is currently loaded? Found on the routers web page under status.
* What region are you located?
Internet Service Provider and Modem Configurations

* What ISP Service do you have? Cable or DSL?
* What ISP Modem Mfr. and model # do you have?
* What ISP Modem service link speeds UP and Down?
* If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT and How NAT Works. To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ.
* Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
* For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.
Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.

* Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options, Advanced/QoS or Gamefuel.
* Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
* Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.
* Turn on DNS Relay under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench
* Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
* Ensure devices are set to auto obtain an IP address.
* Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall. Enable or Disable SPI to test.
* Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules.
* Turn off WISH, and WPS under Advanced.
* WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
* Set current Time Zone, Date and Time. Use an NTP Server feature. Tools/Time.
* Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.

For Cable modem systems:
I recommend that you have the ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.

3rd Party Security Software Configurations

* Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
* Turn off all devices accept for one wired PC while testing.

Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
6" minimum safe distance between devices.

Web Browser Configurations
What browser are you using?
Try Opera or FF? If IE 8 or 9, set compatibility mode and test again.
Try turning off these features in Chrome:
Top right corner, little bars for options > Settings > Settings (on left) > Show advanced settings.
Uncheck these:
Use a web service to help resolve navigation errors
Use a prediction service to help complete searches and URLs typed in the address bar
Predict network actions to improve page load performance
Enable phishing and malware protection
[/list]

nickolag:
Good day,


I work for an ISP too.. Same issue over here, tons of calls, power cycling and factory reset aren't enough.
Suspecting a failed automatic firmware update?

FurryNutz:
Please review the responded post and please copy and paste back the information and questions presented so we can begin to get an idea of the situation and provide better feedback and suggestions.



--- Quote from: nickolag on September 27, 2013, 11:56:13 AM ---Good day,


I work for an ISP too.. Same issue over here, tons of calls, power cycling and factory reset aren't enough.
Suspecting a failed automatic firmware update?

--- End quote ---

nickolag:

--- Quote from: FurryNutz on September 27, 2013, 11:57:46 AM ---Please review the responded post and please copy and paste back the information and questions presented so we can begin to get an idea of the situation and provide better feedback and suggestions.



--- End quote ---

I wish I could but customers cannot access the GUI anymore, even after factory reset. They DO get a 192.168.0.X from the router.. gateway is still 192.168.0.1 BUT GUI cannot be reached. We're capturing as much infos as possible right now. Will try to update this post shortly

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