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Author Topic: Can't associate 2 cams with the same myDlink account  (Read 43008 times)

blackfox

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Re: Can't associate 2 cams with the same myDlink account
« Reply #15 on: September 06, 2012, 10:04:33 AM »

Hello all!

I have absolutely the same problem. I successfully assigned my dcs-930l to my myDlink-Account. But as soon as I want to assign a second dcs-932l I get the error message "invalid e-mail and password combination" in the Camera Setup-Utility. But I am 100% sure that the login and the password are absolutely correct!

I can easily setup an second new account for the camera and the camera will be assigned to that new account. But as soon as I want to put two cameras to one account I get this error ...

Any solution for the problem handy?

Thanks,
Michael
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JavaLawyer

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Re: Can't associate 2 cams with the same myDlink account
« Reply #16 on: September 06, 2012, 10:06:07 AM »

Hello all!

I have absolutely the same problem. I successfully assigned my dcs-930l to my myDlink-Account. But as soon as I want to assign a second dcs-932l I get the error message "invalid e-mail and password combination" in the Camera Setup-Utility. But I am 100% sure that the login and the password are absolutely correct!

I can easily setup an second new account for the camera and the camera will be assigned to that new account. But as soon as I want to put two cameras to one account I get this error ...

Any solution for the problem handy?

Thanks,
Michael

Are both DCS cameras assigned to different IP addresses?  (static and/or reserved IPs)
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santhy

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Re: Can't associate 2 cams with the same myDlink account
« Reply #17 on: October 03, 2012, 01:52:20 PM »

Updated to the last firmware with both cams and tried many different versions of the wizard but still no luck...
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JavaLawyer

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Re: Can't associate 2 cams with the same myDlink account
« Reply #18 on: October 04, 2012, 04:40:28 AM »

This may be a stretch, but are you using the latest Wizard software? There were several builds released for the DCS-932L wizard software.
« Last Edit: October 04, 2012, 04:52:32 AM by JavaLawyer »
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santhy

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Re: Can't associate 2 cams with the same myDlink account
« Reply #19 on: October 20, 2012, 09:20:57 AM »

yep, and I get the no network connection error with it...
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brianalls

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Re: Can't associate 2 cams with the same myDlink account
« Reply #20 on: October 31, 2012, 08:46:37 AM »

Has anybody come up with a solution for this?  I liked the Mydlink system so much that after a week I bought a second camera, only to run into this issue.  It's weird, because the cameras both work with separate accounts.  I was thinking about getting a mydlink enabled NAS too, but I'm afraid I will need yet another email address.
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kaiserskier

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Re: Can't associate 2 cams with the same myDlink account
« Reply #21 on: November 10, 2012, 04:47:04 AM »

I got the same problem upon trying to add a third camera while 2 already working ok under the same account. I end up resetting all cams to factory default, unregistering the cams from my account, deleting my account and tried everything again from scratch as if I had just purchased all three cams, and it only got worse. Now I cannot register any 2 cams under the same account as I get a unrecognized user/pass error after adding the first cam. This sucks. I`ve seem people complaining about this for almost 1 year now and no solution?!?!
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JavaLawyer

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Re: Can't associate 2 cams with the same myDlink account
« Reply #22 on: November 13, 2012, 05:18:46 AM »

Are there other DCS-932L owners (or other DCS model owners) who are also experiencing this issue? Please post here.
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peter3629

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Re: Can't associate 2 cams with the same myDlink account
« Reply #23 on: November 23, 2012, 06:09:08 PM »

I bought a second 932L today and had the same problems listed above - invalid email and password combination or no network detected. I kept trying for hours and now it is up and running. Both cameras are now linked under one account. I have both cameras hooked up at the same time and then started the set up wizard. It allowed me to set up the new one and under the same account.
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JavaLawyer

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Re: Can't associate 2 cams with the same myDlink account
« Reply #24 on: November 24, 2012, 07:32:44 AM »

Thanks for your contribution. Do you recall doing anything differently that allowed you to finally get both cameras to associate with the same mydlink account?
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peter3629

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Re: Can't associate 2 cams with the same myDlink account
« Reply #25 on: November 24, 2012, 08:39:13 AM »

First of all, I have to download the set up wizard to a sd card. Then I retrieved the DCS-932L-2428 folder from there and press auto run. Following the instructions and the 2 cameras will both show up to proceed further. I could not do so without using the sd card. Hope this helps.
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peter3629

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Re: Can't associate 2 cams with the same myDlink account
« Reply #26 on: November 24, 2012, 08:45:04 AM »

Forgot to mention I did not deactivate or reset anything.
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JavaLawyer

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Re: Can't associate 2 cams with the same myDlink account
« Reply #27 on: November 24, 2012, 10:02:16 AM »

Thanks for the update.
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There's no such thing as too many backups FFC

xleo

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Re: Can't associate 2 cams with the same myDlink account
« Reply #28 on: January 09, 2013, 03:34:26 AM »

Same problem here...   ???>:(
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Gooroos

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Re: Can't associate 2 cams with the same myDlink account
« Reply #29 on: January 16, 2013, 10:19:58 AM »

I have DCS-1130 and DCS-932.
The problem discussed here is REALY EXIST.
I'm an experienced user and I've been spent hours trying to get it working with no result.
And D-Link is not going to do anything to solve this problem.

E-mail support is useless. They "don't have any problem". What kind of proof D-Link needs to look into this problem??!!!

The "solution" by peter3629 is not working or instructions are not correct.
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